As wary confidence grows in the economic recovery, anxiety is starting to bubble around workforce loyalty and retention. This concern is justified. But it shouldn’t be new.
30. IBM Culture Shift From TO Product out (I tell you) Customer in (in shoes of customer) Do it my way Do it the customer’s way Decisions based on anecdotes and myths Decisions based on facts and data Relationship-driven Performance-driven and measured Conformity (politically correct) Diversity of ideas and opinions Attack people Attack the process (ask why not who ) Look good Real accountability Armonk Globe Rule-driven Principle-driven Value me (silo) Value us (the whole) Analysis paralysis (perfection) Decide and move forward (80/20) Not invented here Learning organization Fund everything Create priorities
31. Not every company must do what IBM did Amount of knowledge work required Competitive Intensity Low High High
37. Leaders must themselves stay centered Harvard Mind/Body Institute recommendations - Cultivate an “attitude of gratitude” - Avoid “negaholics” and stress carriers - Volunteer - Join a support group - Find time just to play -Yoga - Decide to be happy