Real Teams Real Results Keynote

Real Teams, Real Insights, Real
Results
With three real hosts:
Dave Klavon, Jeff Schuster, Brian Bryson
Quality Management
QM 01

© 2009 IBM Corporation

IBM Rational Software Conference 2009

Quality Management Keynote

Welcome
Real Challenges for real Teams
Real Results
Real Insights
Wrap Up

QM 01 – Quality Management Keynote 2


Quality Management Conference Overview

Tons of Content:
35 Sessions
3 Birds of a Feather Sessions
4 Hands on Workshops

Demos in Expo Hall
Previews in Rational Labs
Great new enhancements




Welcome
Real Results
Real Insights
Wrap Up



The Ten Challenges to Software Quality

Pressure to reduce cost
Competitive demand to deliver faster
More unpredictable use of application
Creation of more complex software
ecosystems
The rise of government standards
Lack of domain knowledge/content
Inability to find and reuse test assets
Lost knowledge from previous experience
Business view of the test
Lack of goal driven tests



Today’s Challenges to Software Quality
Enterprise pressure to reduce cost
Competitive demand to deliver faster
Worldwide geographical dispersed development
Unpredictable/unknown use of application
Increasingly complex software ecosystems
New requirements for government standards
Lack of domain knowledge/content
Inability to search/reuse test assets
Lack of leveraging previous test experiences
Unclear business goals for test criteria
Limited use of real customer data in verification
Lack of published open standards for vendor integration

QM 01 – Quality Management Keynote


The Application Quality Lifecycle Show me when the
project meets my
exit criteria and is
ready to ship.
Requirements Development Verification Production
Product Mgt/Analyst Architect/Developer Test Practitioner/Tester Production/Deployment Mgr

Requirement Design Test Service
Management /Model Plan Levels
Identify the best test
cases to automate
Show me the in my organization.
linkage of the test
cases to the
requirements in
the project. Requirement Build Test Final
Definition Cases Image

Show me what
changed in the last APARs
build so that I know RFEs
what function is now
available to test.

Defects Test Product
Results Limitations

Iteration 1 Use the information
Iteration 2 that was learned in the
Iteration N project test to help my
users (usage notes,
etc).




Welcome
Real Results
Real Insights
Wrap Up



Real results: 2008 Year in Review

Rational Service Tester




Rational Performance Tester




Rational Functional Tester



Rational Functional Tester Environment Support

Microsoft .NET Framework 3.0
Dojo Toolkit
Adobe Flex 3.0
SAP GUI 7.1
Siebel 8.0
Eclipse Graphical Editing
Framework
PowerBuilder 11 .NET & Win 32
Java 1.6




Rational Quality Manager




Rational Test Lab Manager



Quality Management Imperatives

Collaborate Automate Report
Achieve common goals Increase control Continuously improve
by optimizing how and efficiency by by measuring progress
people work integrating workflows in real time

Improve knowledge and practice maturity with an
environment that develops individual and team talent.



Welcome
Real Results
Real Insights
Wrap Up



The increasing costs of fixing a defect
80% of development costs are spent identifying
and correcting defects!

$7,600/defect
$960/defect
Once released
$240/defect During the as a product
$80/defect QA/Testing phase
During the
During the design phase
requirements phase Traditional QA Testing
25 – 30 % delivery time in testing
Poor upstream quality yields rework
Compressed schedules make it worse
Source: GBS Industry standard study
Defect cost derived in assuming it takes 8 hrs to find, fix and repair a defect when found in code and unit test.
Defect FFR cost for other phases calculated by using the multiplier on a blended rate of $80/hr.

22


Rain sensing wiper system design failure
Individual Systems Worked, But Failed When Integrated

Windshield provided by
local supplier
Incompatible with the
operation range of the sensor
Cars were sent to customers
with non-functioning wiper
system

Initial diagnostics designated
software as culprit for malfunction
Mechanics couldn’t test software behavior
Failure was not of individual components, but in the interaction
at a system level


Unified platform for software delivery
Moving beyond individual tools
A unified platform can dramatically
improve the business process of
Analyst software delivery Tester

Requirements Quality
Management Management
Change &
Configuration
Management

Coordinate team Track builds and the impact
members of defects
Align teams on project Track status with C/ALM
plans Architect Developer
dashboard mashups



Elements of Risk: Time, Quality, Cost
Time
Each of the vertices is
an embodiment of risk:

Time Risk
Cost Risk
Quality Risk

Risk Risk cannot be removed

But it can be understood
and controlled
Quality Cost

With IBM Rational Quality Management…


Risk Management through Process Improvement
Business Reporting Requirements Driven Testing
Objective Progress Ensure that the project is
Measurement doing the right thing

Communication
Avoid Surprises
Risk Test Early
Ensure that the project is
doing things right
Management
Test Independence Planning
Ensure Good Governance Effective Implementation

Process Improvements and Tooling efficiencies Reduce your Risk and Cost


Risk Management through Process Improvement

Time

Time

Risk
Risk Quality
Enables
Cost

•Faster Time to Market
Quality Cost •Expanded Feature Set
•Fine Grained Control of
Release Decisions

With IBM Rational Quality Management…


Collaborative Application Lifecycle Management
IBM Collaborative Application Lifecycle Management

Quality Dashboard

Requirements Test Management
Management Defect
Management
Create Build Manage Execute Report
Plan Tests Test Lab Tests Results

Best Practice Processes

Administration: Users,
Collaboration projects, process
Presentation: Storage
Mashups Discovery Search & Query

Open Platform
SAP .NET
Java System z, i
Test Data Open Lifecycle Service Integrations
Quality Security and
Functional Compliance
Testing Performance Code
Web Service Quality
Testing Quality homegrown



Rational Quality Manager Open Ecosystem Today

Provisioning
Automated Testing Requirements Reporting Tivoli Provisioning Manager (TPM)
Rational Functional Tester Rational ReqPro Rational Tivoli Service Request Manager
Rational Performance Tester Rational/Telelogic Doors Insight TADDM
Rational Service Tester for SOA Quality Builds, WorkItems and Defects
Rational AppScan Tester Edition Rational ClearQuest
Test RealTime Rational Team Concert
Rational Robot Rational BuildForge
Rational Rhapsody

Certify

RapidRep Quality Manager

Quick Test Professional
LoadRunner

Supporting bidirectional integration with the
Jira change management system
TMAP Process

Managing mobile applications testing across a global Enabling greater quality and productivity with
Accelerating test cycles with virtual machine
handset test environment automated SOA governance support
management and execution



Integrating DOORS with IBM Rational Quality Manager
Enabling requirements driven testing

Requirements Tests based on requirements
Management ensure deliverables meet
customer expectations

Plan Tests Early
Test
Status
Risk Test
Planning
Conduct Tests Early
Relate Tests to Requirements

Management
Relate Defects to Requirements
Measure Progress against
Requirements

Test
Execution Test Design



Quality Manager: Risk Based Testing
Ensure Quality Management goals address Business Objectives

Risk assessments captured in Test Case will contain a risk failure
Test Plan and Test Cases score and a risk priority score

Base project decisions on qualitative risk analysis


Quality Manager: Closed Loop Analysis & Reporting
Reduce time to value Reduce Risk with Information Reporting

Customizable reports and dashboards
Reduce escalating cost of information
gathering
Reduce risk by identifying trends before
they become issues

Raise enterprise visibility and
transparency to reduce costs and
risk, and make the right decisions at
the right time
Measures the effectiveness of
processes and practices to improve
organizational and business
outcomes



Performance Tester: Service Level Agreement Reporting
Linking performance results to business objectives

New reports summarize test run against performance requirements
“Supplemental” requirements can be defined and reported separately
Concept of “margin” helps visualize the quality of the results

34


Functional Tester: Storyboard Testing
Visualize test actions through words and pictures

Simplified Test Authoring
Story board navigation of test flow
based on application screenshots
Natural language description of test
actions
Edit anywhere: Script, Text, Screen



The Road Ahead
A peek into the Quality Management Labs

Beta Availability
Rational Test Lab Manager
Visit: RationalTester.com



The Road Ahead
A peek into the Quality Management Labs

Research & Development
SAP Integrations
Oracle Solution integrations
Centralized Data Management
Data Integrity
Cloud Computing




Welcome
Real Results
Real Insights
Wrap Up



MORE! MORE! MORE!

More Quality Manager
QM02: What's New in IBM Rational
Quality Manager
Today, 11:30, Australia 3

More Functional, Service
and Performance Tester AS SEEN AT
QM03: What's New in Rational
Functional, Service and
Performance Tester
Today, 1:45, Australia 3 RSC


MORE! MORE! MORE!

Meet the Product Managers
and Product Engineers

Quality Management
Tonight, 6:00 – 7:00pm, Australia 3
Functional Testing
Tonight, 7:15 – 8:15, Australia 3 AS SEEN AT
Performance Testing

RSC
Tomorrow, 1:00 – 2:00, Australia 3



MORE! MORE! MORE!

Previews in Rational Labs
RQM and DOORS
RQM/RPT integration on
service level reporting
Cloud computing and
software quality AS SEEN AT
Rational Product
Integrations with SAP
Demos in the Exhibit Hall
All current shipping versions
RSC


MORE! MORE! MORE!

This Week
Share your Thoughts
Twitter: #RSCQM, #RSC2009

Next Week
Quality Management Betas AS SEEN AT
RationalTester.com
Conference Resources
ibm.com/rational/
rsdc/resources
RSC

Real Teams Real Results Keynote

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