1. Introduction to the
Hospitality Industry
Presented by Ken Burgin
ProfitableHospitality.com

2. Trends & Challenges for
Food & Beverage Operators
• Cocooning – am I safer at home?
• Good, cheap AND fast

3. • Staying healthy,
feeling green
but...

4. • Fat kids and
drunk teens...

5. • Hurt or upset me
and I’ll sue!!

6. • Price pressure

8. • More choices than ever

9. • Population shift

10. • Food fascination

11. • Techno-driven

12. Key Numbers for the Australian Hospitality Industry
Accommodation, Cafes, Restaurants, Pubs and Clubs - 2008
Industry Revenue $51,035 Million
Number of Establishments 78,500
Number of Enterprises 71,000
Employment 511,200
Total Wages $13,988 Million
Share of Revenue (approx)
Pubs, Taverns & Bars 27%
Cafes & Restaurants 22%
Clubs 16%
Hotel Accommodation 12%
Caterers and Food Service 10%
Motel Accommodiation & Service Apartments 12%
Caravan Parks & Camping Grounds 3%
Three largest expenses: Wages - 30% +, Purchases 26% +, Rent 5-15%
These vary widely by sector and size of the business.

13. Key industry segments:

14. Pubs, taverns & bars

19. Restaurants & cafes

27. Franchises

28. Franchises

39. Manufacturing
Entertainment

40. Catering & foodservice

54. Accommodation

63. Registered Clubs

80. What’s next for the industry?
Technology to replace labour
Wage Regulation Tourism Growth?
Franchise growth
Online Marketing
Online Management
Growth in ‘eating out’ $
Generation Y Energy Costs Rise
Food Safety Issues
Labour shortages
Local Loyalties