13. Example...
Ron: “Good morning. I am calling to enquire about a
function. Are you the right person to speak to?”
Kate: “Yes. How may I help you?”
Ron: “My cat just died and it is a very sad day. I heard
you hold wakes at Tradies?”
Kate: “Oh, what terrible news. Yes, we hold many
wakes at Tradies and we cater for all needs”
Ron: “Because my Missy needs a wake”
Kate: “Not a problem! We have the perfect room for
you”
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22. Customer Service
restaurant Reception
bar EVENTS day spa
entertainment Gaming
coffee shop
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23. Testimonial
Tradies staff were amazing from the minute we walked in the door
until we left. Nothing was too much trouble for anyone.
"Excuse me, where are the ladies bathroom?”
Security Guy: "Come this way, I will show you”
"Excuse me, where do I cash my ticket?”
Attendant: "Come this way and Gilly will help you”
"Excuse me, my ticket is stuck in the machine”
Attendant: "hold on, I will fix it for you”
Oh my goodness it goes on, so many helpful people, we were
overwhelmed. I congratulate you on your wonderful service, I can't
praise it highly enough. Well done Tradies, I shall return!
Eileen
Tradies Guest
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Tom’s shoes. With every pair purchased, TOMS will give a pair of new shoes to a child in need. Project is called One for One.as of September 2010, TOMS has given over one million pairs of new shoes to children in need around the world.
Who exactly are you absettingYou are you connecting? That’s what there are in it forWho are you leading because focusing on that part that is where the change comes to who and the leading part
Who exactly are you upsetting – if you are not upsetting anyone you are not changing the statusquo and improvingYou are you connecting? That’s what there are in it forWho are you leading because focusing on that part that is where the change comes to who and the leading part
Who exactly are you upsetting – you are not changing the status quoYou are you connecting? That’s what there are in it forWho are you leading because focusing on that part of it that is where the change comes to who and the leading part