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Communication Skills And Techniques

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Karen Darmon
Karen Darmon

The Basis of Communication

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‘ LINKING’ Communication skills and techniques Have the tools to express yourself and get it done
Introduction ,[object Object]
But what is heard
This is where “Communication” comes in ,[object Object]
Agenda ,[object Object],[object Object],[object Object]
Who I am ,[object Object],[object Object],[object Object]
Communication is not what you say, but, what is heard: What does this mean? ,[object Object],[object Object],[object Object]
Interpretation is in the receiver They scream, they sing, they fall down, they take their clothes off, they cross-dress, they vomit." - KONSTANTINOS  LAGOUDAKIS, mayor of Malia on Crete, about young British tourists.
It’s not what you say ,[object Object],[object Object]
Communication Skills ,[object Object],[object Object],Structuring Linking Active list e ning Know what you want to say
Learn techniques ,[object Object],[object Object],[object Object],[object Object],Identifying the obstacles to overcome; needs to emphasize ,[object Object],[object Object],[object Object],[object Object]
Other examples of Techniques: ,[object Object],[object Object],[object Object],[object Object],[object Object]
Creating rapport is about “MATCHING”
MATCHING: CREATING RAPPORT ,[object Object],[object Object],[object Object],[object Object],[object Object]
But, if rapport doesn’t happen automatically, then it’s important to know how to create it! ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],MATCHING
MINIMIZING CONFLICT ,[object Object],[object Object],[object Object],[object Object],[object Object]
Develop your own style ,[object Object],Impersonal Personal Informal Formal Closed Open Indirect Direct
Theme classes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Presentations ,[object Object],[object Object],[object Object],[object Object],[object Object]
LIKE AN AD TREAT YOUR PRESENTATION
Target & Position your Ideas ,[object Object],who why what
A classical presentation intro Idea 1 Idea 2 conclusion
A presentation what body development conclusion dynamic
Make it relevant and memorable ,[object Object],[object Object],A picture says 1000 words
Outline of other theme classes ,[object Object],[object Object]
Negotiations ,[object Object],[object Object],[object Object],[object Object],[object Object]
Meetings ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Communication Skills And Techniques