2. An Effective World Class IT Department Skilled engineers Preventive monitoring systems Lifelong Learners Rapid response times 100% system uptime Client focused Full data protection Loaner equipment After-hours support Comprehensive documentation Internal training systems Technical leadership
3. IT options for small business… FULL TIME EMPLOYEE INDEPENDENT “CONSULTANT” MANAGED SERVICES COMPANY
14. Service Response Times HELP DESK RESPONSE TIMES Emergency = within 2 business hours Urgent = within 6 business hours Standard = within 12 business hours ON-SITE RESPONSE TIMES Emergency = within 4 business hours Urgent = within 1 business day Standard = within 2 business days
15. Service Response Times (continued) EQUIPMENT ORDERING RESPONSE TIMES Quotes = within 1 business day Orders = within 1 business day from time of quote approval AFTER-HOURS RESPONSE TIMES Within 60 Minutes from time that phone call was received
16. Our Mission We help small business thrive in today’s fast-paced and competitive world by delivering technology solutions that drives their success.