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Six Sigma DMAIC Project




                                            Pfizer Account




                                      Project Leader/Green Belt: Hank Gross
                                  Project Leader Title: Senior Systems Engineer
                                       Project Start Date: February 5, 2003

Master Black Belt: Steven Bonacorsi
Six Sigma in Action
                                                                  SQL Backup Completeness
                                                                    Process Capability – Before Z_ST = 1.49

Customer Profile – Leading Pharmaceutical Company
Business Problem & Impact                                                                  257
                                                                      254 Defects
Only 50% of databases were being backed up. The number of                50%
                                                                                         Success
databases had increased 118% over the last year. The                                      50%
possibility of data loss could have cost the customer US
$1,206,024. The target backup success rate was 100%.

Measure & Analyze
Data Collection: Database backup success was measured.
The existing process sigma was 1.49.                               Process Capability – After Z_ST = 6.0
Root Causes: No SQL Agent was installed and lack of
notification of new databases were identified as root causes.                  Defect
                                                                               0.0%
Improve & Control
One resource was identified and used to implement the pilot
and all agents were installed on servers identified as defects.
SQL backups and restores are now tested periodically as part
                                                                                  Success
of SOP.                                                                           100.0%
Results/Benefits
After the 1 month project, the customer saved US $100,502,
as a result of DB availability.


                          A Savings of US $1,206,024 in 2003!

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Backup Completeness Six Sigma Case Study

  • 1. Six Sigma DMAIC Project Pfizer Account Project Leader/Green Belt: Hank Gross Project Leader Title: Senior Systems Engineer Project Start Date: February 5, 2003 Master Black Belt: Steven Bonacorsi
  • 2. Six Sigma in Action SQL Backup Completeness Process Capability – Before Z_ST = 1.49 Customer Profile – Leading Pharmaceutical Company Business Problem & Impact 257 254 Defects Only 50% of databases were being backed up. The number of 50% Success databases had increased 118% over the last year. The 50% possibility of data loss could have cost the customer US $1,206,024. The target backup success rate was 100%. Measure & Analyze Data Collection: Database backup success was measured. The existing process sigma was 1.49. Process Capability – After Z_ST = 6.0 Root Causes: No SQL Agent was installed and lack of notification of new databases were identified as root causes. Defect 0.0% Improve & Control One resource was identified and used to implement the pilot and all agents were installed on servers identified as defects. SQL backups and restores are now tested periodically as part Success of SOP. 100.0% Results/Benefits After the 1 month project, the customer saved US $100,502, as a result of DB availability. A Savings of US $1,206,024 in 2003!