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1. Six Sigma DMAIC Project
GEAE Account: Madisonville KY Site
Green Belt: Douglas Shawhan
Title: Customer Engineer
Project Start Date: May 15, 2003
Master Black Belt: Steven Bonacorsi

2. Six Sigma in Action
Production Test Area Deployments
Customer Profile – 8,000 seat aircraft engines manufacturing company
Process Capability – Before
Business Problem & Impact T USL
20
The Average Time to deploy Gage Area PCs in Madisonville was 37
minutes. VOC Data indicated that this was unacceptable to the Z (LT)=-1.77
customer as it increased end user downtime and lowered
Frequency
productivity. 10
Measure & Analyze
Data Collection: Total Cycle Time to install Gage systems was
measured across two weeks in July.
0
Root Causes: Manual process steps when installing and configuring
33 35 37 39 41 43 45 47 49 51 53
gage Applications as well as network band with issues were Cycle Time
determined to be the root causes.
Process Capability – After
Improve & Control Histogram of Cycle Time USL
Installation CD’s were developed to automate application installation
procedures resulting in a dramatic reduction in variation.
Cycle time to complete gage area deployments will be measured 10
Z (LT)= 3.15
Frequency
monthly, control charts will be used to validate.
5
Results/Benefits
After implementation Mean cycle time to complete 1 gage PC deploy
was reduced from 37 minutes to < 28, resulting in an expected 0
27.25 27.50 27.75 28.00 28.25 28.50 28.75 29.00 29.25
annual benefit of $2K
Project Y
A savings of US $2K In 2004!