How Foreign Outsourcing Service Company helps the S & M China bank in consumer loan market

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The China consumer loan market expect to have a exponential growth from 90000 billion in 2011 to 210,000 billion in 2015 , where credit card and personal loan would have more rapid growth than others like mortgage loan and car loan Notes: consumer finance loan refers to medical treatment/durable goods/travel/home renovation/education fund which are mostly non secure short-term loan

With the research done by BCG, compared with other loan product, the competitive advantage of 5 major bank in China do not have enjoy the significant edge over other small and medium size banks. Notes: consumer finance loan refers to medical treatment/durable goods/travel/home renovation/education fund which are mostly non secure short-term loan ,[object Object],[object Object],[object Object],Implications to the Bank

-- The Small and Medium size bank should focus on niche market with specific target customer who are those <35 yrs and those between >35 yrs old and <49 yrs old with total investable wealth > RMB 500,000… ,[object Object],[object Object],[object Object],[object Object],Implications to the Bank

-- From the BCG research, the customer expect the bank to improve on faster application process, more and easy to use repayment channels, attractive loyalty program ,[object Object],[object Object],[object Object],[object Object],Implications to the Bank

-- Lesson learnt on why Foreign outsourcing processor fails to acquire and maintain the outsourcing services with the Chinese Banks. Below would use First Data China... “ Forces” Strategy Response to the “Forces” A. “Product Mix mismatch Bank’s need and strategy” Helping the bank to do transformation to enable the business B. “Too focus on Technical Capability without helping the transformation of the Bank” Understand the needs of bank from business perspective and adjust the service offering mix C. “Inflexible and costly charging scheme” Charging on demand and growth with bank business

-- How the Foreign processor/Technology company should adjust their solution package offered to the S & M bank for helping them to implement the transformation…take First Data Flagship Product, VisionPlus, as illustration “ Focus” Solution Initiatives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],A. Loyalty program And Merchant promotion B. Shift to Fee based revenue C. Ease of Repayment D. Simplified Application And underwriting process

-- Foreign processor should help the small – medium size of Chinese Bank to do the transformation to win the battlefield on consumer loan finance NEW REVENUE GROWTH ENEIGN & CROSS SALES AGILE & PROACTIVE MARKETING Bank’s investment breakeven ,[object Object],Competency Centres Bank’s Harvest Stage 3) Use of Data mining for launching more targeted Loyalty programs 2) Develop more Loyalty program / customers Volume aggregation Standard Base System 1 2 3 Turkey Solution Standardised Cheap Extendable Best Value Value => Economies of Scale Economies of Skill Go to Market “Agility” 4) More Agile and integrated with third party vendor for Merchant promotion and ease of repayment Years 1 st year 2 nd year 5) Use of Specialized system for Fraud Detection system to control the credit risk

-- Focus on helping the Small and Medium size bank to develop the differentiated product and service to the card/loan clients Simplified Application And underwriting process ,[object Object],[object Object],[object Object],Loyalty program And Merchant promotion ,[object Object],[object Object],[object Object],Ease of Repayment ,[object Object],Key Focus: Shift to Fee based revenue ,[object Object]

-- How is the solution offering mix to help S&M bank for differentiated product and service to customer to achieve the differentiated service and product in consumer finance Standard Solution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Business Consulting Product Interface Differentiated Product and Service to cardholder Training ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Innovative Product Innovative Channel

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How Foreign Outsourcing Service Company helps the S & M China bank in consumer loan market

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