Customerservice new ppm

Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object]

Caring Customer Service ,[object Object],[object Object],[object Object],[object Object]

Customer Service ,[object Object]

Reactions ,[object Object],[object Object],[object Object],[object Object],[object Object]

Foundation of Customer Service ,[object Object],[object Object],[object Object]

Foundation of Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Why is Service so Difficult to Define Accurately? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Service ,[object Object],[object Object],[object Object]

Service can be Divided into two main types: ,[object Object],[object Object],[object Object],[object Object],[object Object]

In any Interaction ,[object Object],[object Object],[object Object],[object Object]

Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Moments Of Truth ,[object Object],[object Object]

Caring Responses ,[object Object],[object Object],[object Object],[object Object],[object Object]

Dont’s ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Dont’s ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Benefits of Good Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Some Startling Statistics ,[object Object],[object Object],[object Object],[object Object]

Surprised? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

So Most Of All ,[object Object],[object Object],[object Object]

The two types of Customer Service ,[object Object],[object Object]

Reactive Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Proactive Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Winner/ Loser Tapes ,[object Object],[object Object],[object Object],[object Object],[object Object]

Winner/ Loser Tapes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

GUEST ,[object Object],[object Object],[object Object],[object Object],[object Object]

Three Styles of Communication ,[object Object],[object Object]

Customer Service Attitude ,[object Object],[object Object],[object Object],[object Object]

What is Customer Service Attitude……….? ,[object Object],[object Object],[object Object],[object Object]

Displaying Customer Service Attitude ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CONFIDENCE ,[object Object],[object Object]

[object Object],[object Object],[object Object],Thinking Positive

[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object]

[object Object],[object Object],[object Object]

Best Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Best Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Good Customer Service rests on 3 P’s People Product Process

Customerservice new ppm

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