Karen Harris has over 25 years of experience in IT project management, service delivery, and business analysis. She has successfully managed global programmes and portfolios worth over $30 million. She specializes in ITIL service management, programme governance, and leading transformation initiatives.
7. Select Work Experience - Finance December 1997 to August 1999 Project Manager Provided web and application infrastructure project and ongoing service management for marketing and HR business teams across AXA brand websites (DLJ/DLJ Direct, Equitable Insurance, AXA Financial Services). Project management of new software implementations (Netscape web portal, WebTrends, TeamSite/Interwoven content management), web infrastructure migrations and multiple internet/intranet redesigns. Re-brand of Equitable.com internet site and updated toolsets as part of transformation. Delivery team management of 5-15 internal and multiple matrix managed vendors and third parties. Centre of Excellence web and web application best practice presentation delivery improvements to internal businesses. Project budget management of up to $35 million (USD). Internal web support team management, including performance reviews, hiring and mentoring. September 1989 to July 1995 Citiweb Portal Content Manager Web service development and content management for the Citigroup first portal intranet implementation, including multiple software pilots (Docent, Vignette), implementation planning and creation of communities of practice to unite web publishing resources, methodologies and best practices. Support of global web content owners with new publishing and web content support services. Implementation of collaboration, search and support tools such as WebTrends, KANA and WebXing. Private Bank Security Administration Analyst Managed daily review and incident reporting for Private Bank across 12 banking applications. Security research and senior management projects and support for IT compliance officers. Administration process improvement and introduction of functional records keeping/management programme.