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Empowering Your Participants:
How to Migrate Your Supporters
from Offline to Online for Peer
to Peer Fundraising
1
Confidential document: Kimbia Inc. 2014
Agenda
2
Confidential document: Kimbia Inc. 2014
Hi
Miriam Kagan
Senior Fundraising Principal
3
Confidential document: Kimbia Inc. 2014
Confidential document: Kimbia Inc. 2014
5
Omni-Channel FundraisingTM
Solutions
Confidential document: Kimbia Inc. 2014
6
Let’s Get Started!
Confidential document: Kimbia Inc. 2014
WHY?
•1 in 4: number of
emails from an
online fundraiser
to their network
that result in a
donation
Do your emails have a
25% conversion rate?
Confidential document: Kimbia Inc. 2014
WHY?
• More value to you.
• Fundraisers who
raise money both
online and offline
are significantly
more valuable than
those on a single
channel.
Confidential document: Kimbia Inc. 2014
WHY?
Confidential document: Kimbia Inc. 2014
Confidential document: Kimbia Inc. 2014
Benefits to Participant
•Instant gratification
•Powerful tools
•Competition
•Wider Reach
Confidential document: Kimbia Inc. 2014
Benefits to Participant
•Instant gratification
•Easier registration
•Instant progress toward goals
•Real time tracking
•Powerful tools
•Competition
•Wider Reach
Confidential document: Kimbia Inc. 2014
Confidential document: Kimbia Inc. 2014
Confidential document: Kimbia Inc. 2014
Benefits to Participant
•Instant gratification
•Powerful tools
•Personalize
•Reach out
•Update
•Online teamwork
•Enter offline gifts
•Competition
•Wider Reach
Confidential document: Kimbia Inc. 2014
Confidential document: Kimbia Inc. 2014
Confidential document: Kimbia Inc. 2014
Confidential document: Kimbia Inc. 2014
Confidential document: Kimbia Inc. 2014
Benefits to Participant
•Instant gratification
•Powerful tools
•Competition
•Visualize other’s progress
•Do better
•Wider Reach
Confidential document: Kimbia Inc. 2014
Confidential document: Kimbia Inc. 2014
Benefits to Participant
•Instant gratification
•Powerful tools
•Competition
•Wider Reach
•Gifts from across the nation and
world
•Engage social networks
Confidential document: Kimbia Inc. 2014
Confidential document: Kimbia Inc. 2014
Confidential document: Kimbia Inc. 2014
Benefits to Organization
•Better tracking of progress toward
goal
•Less staff time spent on processing
gifts
•More way to engage participants
•Take advantage of time limited or
last minute offers
Confidential document: Kimbia Inc. 2014
Confidential document: Kimbia Inc. 2014
Proven Practices
•Hold their hand: online can be scary
for some
•Show off the benefits
•Treat your VIPs to a special
experience
•Offer online incentives
•Provide feedback loops and
encouragement
•Lead by example
Confidential document: Kimbia Inc. 2014
Proven Practices
•Hold their hand: online can be scary
for some
• Provide training material or demos to show
how simple online registration/fundraising is
(participant resources and kits—the online
version)
• Automatically create personal fundraising
page with online registration
• Offer online support: chat, webinars, “virtual
buddies”
• Explain the benefits (see section earlier)
• Allow for offline gift entry as part of online
goal
Confidential document: Kimbia Inc. 2014
Proven Practices
•Show off the benefits
•Show how flexible a Personal
Page is (photos, videos, stories,
progress, thank you to recent
donors)
•Show how easy it is to enter
offline gifts
•Show how easy it is to be part of
a team and view team progress
•Show off how easy it is to share
with their network!
Confidential document: Kimbia Inc. 2014
Proven Practices
•Treat your VIPs to a special
experience
•Who? Board members, major
donors, large team captains, big
prior year fundraisers
•Pre-register your VIPs-do most of
the work for them
•Open “early” opportunities –
access, match dollars, limited
spots, for registering online
Confidential document: Kimbia Inc. 2014
Proven Practices
•Offer incentives to
engage online
• Registration discounts
• Personal page milestone
freemiums (ex: sticker for
updating personal profile)
• Early registration
• Contests for taking actions:
• anyone who gets an online
gift this week is entered...
• Top fundraisers are entered..
Fact: Participants who take at
least one action online, such
as update their personal
page, are exponentially more
like to raise funds online.
Confidential document: Kimbia Inc. 2014
Proven Practices
•Provide feedback loops and
encouragement
• Send weekly email updates on
progress and tips on how to raise more
dollars online
• Create trigger campaigns for:
• Participants who’ve registered but
haven’t updated their personal page
• Participants who’ve updated their
personal page but received no gifts
• Reminders to check gifts and thank
donors (give them a template)
Confidential document: Kimbia Inc. 2014
Proven Practices
•Lead by example
• Encourage participants to “start”
the online fundraising by giving to
themselves
• Show off examples of successful
online fundraisers for others to use
as model
• Always be a good model yourself:
send regular emails with tips, overall
progress, and post-event follow-up
thank you.
Confidential document: Kimbia Inc. 2014
34
Confidential document: Kimbia Inc. 2014
Offline vs Online Reg
Confidential document: Kimbia Inc. 2014
Participant Tools Online
Confidential document: Kimbia Inc. 2014
Participant Offline Gift Entry
Confidential document: Kimbia Inc. 2014
VIPs
Confidential document: Kimbia Inc. 2014
Email Coaching
Confidential document: Kimbia Inc. 2014
Self-Donation At Registration
Confidential document: Kimbia Inc. 2014
Show Impact
Confidential document: Kimbia Inc. 2014
Q&A
42
Confidential document: Kimbia Inc. 2014
www.kimbia.com
@kimbiainc
Miriam@kimbia.com
@miriamkagan
43
Confidential document: Kimbia Inc. 2014
Thank you!
44

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How to Migrate Your Supporters to Online Peer-to-Peer Fundraising