This document discusses different aspects of listening. It begins by defining listening and identifying its key elements: look, identify, set up, and tune in. It then discusses common poor listening habits such as not paying attention, listening but not hearing, rehearsing responses, interrupting, and listening for points of disagreement. It also outlines five types of listening: discriminative, comprehensive, therapeutic, critical, and appreciative. Finally, it discusses the importance of active listening and identifies barriers and ineffective habits of listening as well as strategies for effective listening.

1. SRI SIIM
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SUBJECT:ENGLISH
TOPIC:DIFFERENT ASPECTS OF LISTENING
MADE BY: DINESH WALIA
ROLL NO : 116
BATCH:2013-2015
SECTION:A
SUBMITTED TO: SHRADDHA
BHADAURIYA

2. DIFFERENT ASPECTS OF
LISTENING

4. What Is Listening
• Listening might be defined as the art of
hearing and understanding what someone is
saying. Each letter of the world listen will
guide you towards becoming a better listeners.
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Elements of listening are :
LOOK
IDENTIFY
SETUP
TUNE IN

5. Poor Listening Habits
Most people spend more time listening than they
spend on any other communication activity,
yet a large percentage of people never learn to
listen well. One reason is that they develop
poor listening habits that continue with them
throughout life.

6. The following list contains some
of the most common poor listening habits:
• 1. Not Paying Attention: Listeners may allow
themselves to be distracted or to think of
something else. Also, not wanting to listen
often contributes to lack of attention.
• 2. Listening But Not Hearing: Sometimes a
person listens only to facts or details or to the
way in which they are presented and misses
the real meaning of the communication.

7. • 3. Rehearsing. Some people listen until they
want to say something; then they stop
listening, start rehearsing what they will say
and wait for an opportunity to respond.
• 4. Interrupting: The listener does not wait
until the complete meaning can be
determined , but interrupts so forcefully that
the speaker stops mid‐sentence.

8. • 5. Hearing What is Expected:. People
frequently think that they heard speakers say
what they expected them to say. Alternately,
they refuse to hear what they don’t want to
hear.
• 6. Feeling Defensive. The listeners assume that
they know the speaker’s intention or why
something was said, or for various other
reasons, they expect to be attacked.

9. 7. Listening for a Point of Disagreement.
Some listeners seem to wait for the chance to
attack someone. They listen intently for points
on which they can disagree.

10. THERE ARE FIVE TYPES OF LISTENING
• Discriminative Listening.
• Comprehensive Listening.
• Therapeutic Listening.
• Critical Listening.
• Appreciative Listening.
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11. 1. DISCRIMINATIVE LISTENING
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Discriminative listening is where objective is
to distinguish sound and visual stimuli. This
objective does not take into account the
meaning, instead the focus is largely on
sounds.
• For Example-It has been shown that babies
are born with the ability to distinguish a wide
range of vocal songs.
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12. 2. COMPREHENSIVE LISTENING
• Comprehensive listening is where , the focus is on
understanding the message .However, the
problem can come in the form of understanding.
Depending on many factors students can end up
understanding the same message in different,
different ways.
• Listening to classroom lecture is one example of
comprehensive listening.
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13. 3. THERAPEUTIC LISTENING
• It refers to the listening for the soul purpose of
helping the other person who express their
feeling or to work through the problem.
• For Example-This happens in work situation,
where manager, HR people trainers and
coaches seek to help employees learn and
develop.
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14. 4. CRITICAL LISTENING
• Critical listening is the listening where
listeners have to evaluate the message.
Listeners have to critically respond to the
message and their opinions.
• For Example-If a sale person try to sale you a
new product that claims miracles,you must
look at ingredients first.
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15. 5. APPRECIATIVE LISTENING
• Appreciative listening is one where the focus
is on enjoying what one listens. Just like, some
people listen to english music, even if they
don’t understand, they still enjoy.
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16. Active Listening
and Passive
Listening

17. What is Active Listening??
• Questioning or asking for additional information
– “What did you mean by. . . . .”
• Paraphrasing or repeating what the person said in your own
words
– “What I hear you saying is. . . . . . .”

18. PASSIVE LISTENING
Passive listener – The listener does not actively
participate in interactions. They think they
can absorb information even when they do
not contribute to the interaction.

19. Avoid Passive Listening
• When there is no
verbal response to the
person talking

20. The Purpose of Active
Listening
• To show the person that you are listening and
understanding
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To let the person know that you are aware of their
feelings
• To let the person know that you
understand the facts

21. Other tips for Active listening
• Be patient
• Be aware of your emotions
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Get rid of distractions
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TV
Radio
Other conversations
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Let the person finish
speaking
Listen to HOW something is said:
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Tone of voice
Don’t judge the person
or their decision

22. BARRIERS TO EFFECTIVE LISTENING
A) Physiological Barriers
1) Hearing Problems - hearing deficiencies, auditory-processing
difficulties like auditory discrimination, sequencing, memory
2) Rapid Thought - the brain is able to process at 500 wpm, but people
speak at 125 wpm, leaving a lot of free time to drift
B) Environmental Barriers
1) Physical Distractions
2) Problems in the Communication Channel – face ,time is far more
accurate than any other type
3) Message Overload – coping with a deluge of information

23. • C) Attitudinal Barriers
1) Preoccupation – what else do you have to think about?
2) Fear of Appearing Ignorant
D) Faulty Assumptions
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1) Assuming that Effective Communication is the Sender’s
Responsibility – both speaker and listener share the burden
of reaching an understanding
2) Assuming that Listening is Passive – can be hard work,
you may nee to ask questions or paraphrase the statements
to ensure your understanding

24. Effective Listening

25. Ineffective Listening Habits
1. Deciding in advance that the subject is
uninteresting
– Poor listeners learn what the talk is about and
decide immediately that the subject is of no
interest to them. Instead of listening they think
of something else, write meaningless things on
their notepad etc.

26. Ineffective Listening Habits
2. Focusing on the poor delivery of the speaker
– Poor listeners focus on the appereance or
delivery of the speaker. Inappropriately dressed
speakers, as well as the ones that punctuates
their speech with “uh” or “er” distracts
ineffective listener

27. Ineffective Listening Habits
3. Becoming overexcited and anxious to make
your own point
– Poor listeners want to run ahead of the
conversation. Especially if it is a subject that they
have some knowledge, their minds race ahead to
plan their own sentences.

28. Ineffective Listening Habits
4. Focusing only on facts
– Poor listeners listens only for the facts, but later
when they try to remember them, they often
missed the less concrete but more important
concepts and ideas behind the facts.

29. Ineffective Listening Habits
5. A tendency to outline
everything
– Poor listeners tend to
outline lectures or
speeches. However if
these talks are not well
organized by the speaker,
when later reviewed,
these notes provide little
insight to what was said

30. Effective Listening Habits
1. Accepting the challenge to get something
of worth out of every situation
– Good listeners may find the subject boring,
but they accept the challenge and make the
most of the situation by focusing on the
speaker’s message, and try to derive
something from the encounter

31. Effective Listening Habits
2. Focus on what is being said rather than
how it is being said
– Effective listeners simply ignore a speaker’s
poor delivery or annoying mannerisms and
focus on what is being said

32. Effective Listening Habits
3. Waiting for the entire presentation
before beginning evaluation
– Effective listeners do not jump to conclusions
about what is being said, instead wait for the
presentation to conclude before beginning
their overall evaluation

33. Listening actively
Listening requires energy and
attention. The good listener not only
hears effectively but also observes
the nonverbal signs of the speaker
4. Focusing exclusively on the main ideas
– Good listeners look for the main ideas. Once
the overall ideas of the talk are understood,
the facts can be remembered as logical
components

34. Effective Listening Habits
6. Listening actively
– Listening requires energy and attention. The
good listener not only hears effectively but also
observes the nonverbal signs of the speaker