Slides from City & Guilds Kineo's recent webinar highlighting Compass Group, and how they have transformed qualifications and apprenticeship delivery in their business, all while realising cost savings.

1. Informal, curated, and personalised
Transforming Qualifications With
Learning Technology: A Case Study
Edwina McQueen Director of Partnerships
Sarah Bell Account Director
Elearning company of the year

2. 2 million awards
500 qualifications
10,000 centres
80 countries
Leading open source
LMS for enterprise
Co-founded by Kineo
Over 70 Kineo
implementations
Working with
leading brands
8 countries
150 blue chip
clients
Elearning company
of the year
750,000 awards
35,000 members
Management & Leadership
Combining our strengths

3. Challenges with traditional qualification delivery
• Can be time consuming and costly to deliver
• Lots of different systems, touch points, funding
rules
• Administration can be complicated

4. Reinventing Learning at Compass Group
Our journey to date and how we’ll build a successful future
Winner of Excellence in the Production of Learning Content – Private Sector
Who are we?
• FTSE 100 Company with over 60k employees in
the UK&I
• We are the global market leaders in providing
food and a range of support services to clients
around the world
• Every day we serve a million meals, clean
thousands of square feet and protect hundreds of
businesses
• We are currently the 10th largest employer
provider of apprenticeships through employer
funded contract

5. Reinventing Learning at Compass Group
Our journey to date and how we’ll build a successful future
Winner of Excellence in the Production of Learning Content – Private Sector
Our qualifications delivery
• Provide the opportunity for 1500 employees to
gain a nationally recognised qualification
• 63% of achievers from last year’s programmes
remain with our business and progress by
enhancing their personal skill set and saleability
• We spend circa £4m per year on the training and
development of our people
• We will deliver 30,000 training days face to face
training each year in 2013
£4M
spend
per year
on L&D
30,000
face to face
days

6. Reinventing Learning at Compass Group
Our journey to date and how we’ll build a successful future
Winner of Excellence in the Production of Learning Content – Private Sector
Our commitment
We are committed to helping young people into work and closing the
skills gap;
• 800 14 – 16 year olds have learned basic cookery skills
through our Junior Chef Academy
• Over 200 work placement opportunities to schools in 2014
• Created 60 new job opportunities for 16 – 19 year olds through
our Chef Academy Apprenticeship Programme in 2014
Eight embedded apprenticeships including culinary, support services
and management to over 1500 people before 2015

7. Reinventing Learning at Compass Group
Our journey to date and how we’ll build a successful future
Winner of Excellence in the Production of Learning Content – Private Sector
Our challenge
• Managing qualifications internally is complex
• Administration and delivery was a paper heavy,
tough job with over 6 systems doing separate jobs
• Although the learning experience was good it was
traditional and wasn’t learner centric
• Younger learners expect more from technology
• We couldn’t increase the service without increasing
the headcount of the team

8. Reinventing Learning at Compass Group
Our journey to date and how we’ll build a successful future
Winner of Excellence in the Production of Learning Content – Private Sector
Our Aims with City & Guilds Kineo
• To lead the way with an innovative and efficient pilot
• Implement a blended, flexible programme of learning
that focused on giving learners control and supporting at
the time of need
• To work with the leading Awarding Organisation to
ensure our qualifications were the best in class
• Providing an online learning platform with e-portfolio,
tracking progress generating accurate data to make
better decisions
• Transformed service but deliver long term savings

9. 9© City & Guilds Kineo. All rights reserved
Managed Learning
Service (MLS)
How it all fits together…

10. The Managed Learning Service delivers
Digital delivery and
management of
qualifications
Blended
programme design
and creation
Functional skills
Learning
resources and
delivery
Integrated
qualifications platform
powered by Totara
Awarding
organisation
approved and
quality assured
Consultancy and
training for the
team
Robust
assessment
mapped to
qualification
Analytics and MI
to inform strategy
and funding

11. What have we done so far?
Learning consultancy by the leading Awarding Organisation:
Reviewed and mapped to national standards, helping compass identify any gaps. Mapped
existing delivery and provided support and analysis of data for funding management. On-going
quality assurance and support for their delivery.
Blended design solutions by the elearning company of the
year:
Including curated content, elearning, webinars and more. We have used learning technology to
reduce demands on the Compass team and increase quality and access to learning.
Systems and programme management by integrating best in
breed:
Powered by Totara LMS, the MQS portal supports innovative programme structure and delivery.
It includes E-portfolios, automatic registration and certification, learner and funding
management. With a powerful reporting tool delivering MI to Compass.

14. 14

15. 15

17. City & Guilds Way case study

18. Functional Skills Delivery
Virtual
Classrooms on
Maths, English
and ICT
Over 5 hours of
engaging on-line
content – multi
devices
Assessment
support for
mentors and
assessors
Online tests

19. 19© City & Guilds Kineo. All rights reserved
What’s the impact?

20. • One partnership for all qualifications services
• One integrated system that will manage qualifications, learners,
mentors, assessors, administrators, funding and data
• Transformed blended, delivery approach with all resources and
activities mapped to qualifications and quality assured by City &
Guilds
• Increase quality and efficiency of management and delivery
Quality of experience

21. 50%
Can deliver
more
qualifications
within budget
The numbers tell the story
8
qualifications
available with
on-line
assessment
£250k+
saved
est.

22. Learning consultancy
by the leading
Awarding
Organisation:
Mapped to national
standards and
identifying gaps
Support and analysis
of data for funding
management.
On-going quality
assurance and support
for their delivery
Seamless systems
integration with Totara
LMS
Blended design by the elearning company of
the year:
Multi-device, Adapt
elearning, curated
content, webinars
and more.
Personalised
experience
Frees up Compass
team, increases
quality and access to
learning
MLS portal is powered by Kineo customised Totara LMS with integrations
Innovative programme structure and delivery.
E-portfolios, automatic registration and certification, learner and funding management.
Powerful reporting tool delivering MI to Compass.

23. Questions?