This presentation shows how to cut service request costs and delight users with Enterprise Request Management (ERM). It deconstructs the ERM infographic to illustrate what exactly ERM is; why it is important (help desk calls are expensive, especially if they need to be escalated): how to calculate the ROI of implementing an ERM strategy; how ERM works (comparison of pre-ERM and post-ERM request process flows); and where to find more information about ERM.

1. How to Cut Service Request Costs
and Delight Customers with
Enterprise Request Management
Deconstructing
the ERM Infographic