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Collaborative Filtering
Kira Radinsky
Slides based on material from: William W. Cohen (CMU)
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The Dark Star's crew is on a 20-year mission ..but unlike Star Trek... the
nerves of this crew are ... frayed to the point of psychosis. Their captain
has been killed by a radiation leak that also destroyed their toilet paper.
"Don't give me any of that 'Intelligent Life' stuff," says Commander
Doolittle when presented with the possibility of alien life. "Find me
something I can blow up.―...
Examples of Collaborative Filtering
• Bestseller lists
• Top 40 music lists
• The “recent returns” shelf at the library
• Unmarked but well-used paths thru the woods
• The printer room at work
• “Read any good books lately?”
• Common insight: personal tastes are correlated:
– If Alice and Bob both like X and Alice likes Y then Bob is
more likely to like Y
– Does it matter if Bob knows Alice?
• Two schools of thought:
– item/item methods
– user/user (neighborhood) methods.
Algorithms for Collaborative Filtering 1:
Memory-Based Algorithms (Breese et al, UAI98)
• vi,j= vote of user i on item j
• Ii = items for which user i has voted
• Mean vote for i is
• Predicted vote for “active user” a is weighted sum
weights of n similar usersnormalizer
Algorithms for Collaborative Filtering 1:
Memory-Based Algorithms (Breese et al, UAI98)
• K-nearest neighbor
• Pearson correlation coefficient (Resnick ’94,
Grouplens):
• Cosine distance (from IR)


 

else0
)neighbors(if1
),(
ai
iaw
• Cosine with “inverse user frequency” fi = log(n/nj), where n is
number of users, nj is number of users voting for item j
Algorithms for Collaborative Filtering 1:
Memory-Based Algorithms (Breese et al, UAI98)
Algorithms for Collaborative Filtering 1:
Memory-Based Algorithms (Breese et al, UAI98)
• Evaluation:
– split users into train/test sets
– for each user a in the test set:
• split a’s votes into observed (I) and to-predict (P)
• measure average absolute deviation between
predicted and actual votes in P
• predict votes in P, and form a ranked list
• assume (a) utility of k-th item in list is max(va,j-d,0),
where d is a “default vote” (b) probability of reaching
rank k drops exponentially in k. Score a list by its
expected utility Ra
– average Ra over all test users
Algorithms for Collaborative Filtering 1:
Memory-Based Algorithms (Breese et al, UAI98)
soccerscoregolfscore
Why are
these
numbers
worse?
Algorithms for Collaborative Filtering 2:
Collaborative + Content Filtering As Classification
(Basu, Hirsh, Cohen, AAAI98)
Airplane Matrix Room with
a View
... Hidalgo
comedy action romance ... action
Joe 27,M,70k 1 1 0 1
Carol 53,F,20k 1 1 0
...
Kumar 25,M,22k 1 0 0 1
Ua
48,M,81k 0 1 ? ? ?
Classification task: map (user,movie) pair into {likes,dislikes}
Training data: known likes/dislikes
Test data: active users
Features: any properties of
user/movie pair
Airplane Matrix Room with
a View
... Hidalgo
comedy action romance ... action
Joe 27,M,70k 1 1 0 1
Carol 53,F,20k 1 1 0
...
Kumar 25,M,22k 1 0 0 1
Ua
48,M,81k 0 1 ? ? ?
Features: any properties of
user/movie pair (U,M)
Examples: genre(U,M), age(U,M), income(U,M),...
• genre(Carol,Matrix) = action
• income(Kumar,Hidalgo) = 22k/year
Algorithms for Collaborative Filtering 2:
Collaborative + Content Filtering As Classification
(Basu, Hirsh, Cohen, AAAI98)
Airplane Matrix Room with
a View
... Hidalgo
comedy action romance ... action
Joe 27,M,70k 1 1 0 1
Carol 53,F,20k 1 1 0
...
Kumar 25,M,22k 1 0 0 1
Ua
48,M,81k 0 1 ? ? ?
Features: any properties of
user/movie pair (U,M)
Examples: usersWhoLikedMovie(U,M):
• usersWhoLikedMovie(Carol,Hidalgo) = {Joe,...,Kumar}
• usersWhoLikedMovie(Ua, Matrix) = {Joe,...}
Algorithms for Collaborative Filtering 2:
Collaborative + Content Filtering As Classification
(Basu, Hirsh, Cohen, AAAI98)
Airplane Matrix Room with
a View
... Hidalgo
comedy action romance ... action
Joe 27,M,70k 1 1 0 1
Carol 53,F,20k 1 1 0
...
Kumar 25,M,22k 1 0 0 1
Ua
48,M,81k 0 1 ? ? ?
Features: any properties of
user/movie pair (U,M)
Examples: moviesLikedByUser(M,U):
• moviesLikedByUser(*,Joe) = {Airplane,Matrix,...,Hidalgo}
• actionMoviesLikedByUser(*,Joe)={Matrix,Hidalgo}
Algorithms for Collaborative Filtering 2:
Collaborative + Content Filtering As Classification
(Basu, Hirsh, Cohen, AAAI98)
Airplane Matrix Room with
a View
... Hidalgo
comedy action romance ... action
Joe 27,M,70k 1 1 0 1
Carol 53,F,20k 1 1 0
...
Kumar 25,M,22k 1 0 0 1
Ua
48,M,81k 1 1 ? ? ?
Features: any properties of
user/movie pair (U,M)
genre={romance}, age=48, sex=male, income=81k,
usersWhoLikedMovie={Carol}, moviesLikedByUser={Matrix,Airplane}, ...
Algorithms for Collaborative Filtering 2:
Collaborative + Content Filtering As Classification
(Basu, Hirsh, Cohen, AAAI98)
Airplane Matrix Room with
a View
... Hidalgo
comedy action romance ... action
Joe 27,M,70k 1 1 0 1
Carol 53,F,20k 1 1 0
...
Kumar 25,M,22k 1 0 0 1
Ua
48,M,81k 1 1 ? ? ?
genre={romance}, age=48, sex=male, income=81k,
usersWhoLikedMovie={Carol}, moviesLikedByUser={Matrix,Airplane}, ...
genre={action}, age=48, sex=male, income=81k, usersWhoLikedMovie =
{Joe,Kumar}, moviesLikedByUser={Matrix,Airplane},...
Algorithms for Collaborative Filtering 2:
Collaborative + Content Filtering As Classification
(Basu, Hirsh, Cohen, AAAI98)
genre={romance}, age=48, sex=male, income=81k,
usersWhoLikedMovie={Carol}, moviesLikedByUser={Matrix,Airplane}, ...
genre={action}, age=48, sex=male, income=81k, usersWhoLikedMovie =
{Joe,Kumar}, moviesLikedByUser={Matrix,Airplane},...
• Classification learning algorithm: rule learning (RIPPER)
• If NakedGun33/13 moviesLikedByUser and Joe usersWhoLikedMovie
and genre=comedy then predict likes(U,M)
• If age>12 and age<17 and HolyGrail moviesLikedByUser and
director=MelBrooks then predict likes(U,M)
• If Ishtar moviesLikedByUser then predict likes(U,M)




Algorithms for Collaborative Filtering 2:
Collaborative + Content Filtering As Classification
(Basu, Hirsh, Cohen, AAAI98)
• Classification learning algorithm: rule learning (RIPPER)
• If NakedGun33/13 moviesLikedByUser and Joe usersWhoLikedMovie
and genre=comedy then predict likes(U,M)
• If age>12 and age<17 and HolyGrail moviesLikedByUser and
director=MelBrooks then predict likes(U,M)
• If Ishtar moviesLikedByUser then predict likes(U,M)
• Important difference from memory-based approaches:
• again, Ripper builds an explicit model—of how user’s tastes relate items,
and to the tastes of other users



Algorithms for Collaborative Filtering 2:
Collaborative + Content Filtering As Classification
(Basu, Hirsh, Cohen, AAAI98)
• Evaluation:
– Predict liked(U,M)=“M in top quartile of U’s ranking”
from features, evaluate recall and precision
– Features:
• Collaborative: UsersWhoLikedMovie, UsersWhoDislikedMovie,
MoviesLikedByUser
• Content: Actors, Directors, Genre, MPAA rating, ...
• Hybrid: ComediesLikedByUser, DramasLikedByUser,
UsersWhoLikedFewDramas, ...
• Results: at same level of recall (about 33%)
– Ripper with collaborative features only is worse than
the original MovieRecommender (by about 5 pts
precision – 73 vs 78)
– Ripper with hybrid features is better than
MovieRecommender (by about 5 pts precision)
Algorithms for Collaborative Filtering 2:
Collaborative + Content Filtering As Classification
(Basu, Hirsh, Cohen, AAAI98)
Rij
Airplane Matrix Room with
a View
... Hidalgo
Joe 9 7 2 ... 7
Carol 8 ? 9 ... ?
... ... ... ... ... ...
Kumar 9 3 ? ... 6
• Estimate Pr(Rij=k) for each user i, movie j, and rating k
• Use all available data to build model for this estimator
Algorithms for Collaborative Filtering 3: CF
as density estimation (Breese et al, UAI98)
• Estimate Pr(Rij=k) for each user i, movie j, and rating k
• Use all available data to build model for this estimator
• A simple example:
jkRkR
R
ji
kRi
kRj
ij
k
ij
ij
ij
ij
movieofratingaverage)Pr(]E[
:unknownforvalueexpectedthistoLeads
)ratingusers(#
):users(#
)Pr(,movies




Algorithms for Collaborative Filtering 3: CF
as density estimation (Breese et al, UAI98)
• Estimate Pr(Rij=k) for each user i, movie j, and rating k
• Use all available data to build model for this estimator
• More complex example:
• Group users into M ―clusters‖: c(1), ..., c(M)
• For movie j,




m
ij
ij
m
ij
mcjmciR
mcimcikRikR
))(inofratingaverage())(Pr(][E
))(Pr())(|Pr()|Pr(
estimate by counts
Algorithms for Collaborative Filtering 3: CF
as density estimation (Breese et al, UAI98)
CF as density estimation: BC
(Breese et al, UAI98)
• Group users into clusters using Expectation-Maximization:
• Randomly initialize Pr(Rm,j=k) for each m
(i.e., initialize the clusters differently somehow)
• E-Step: Estimate Pr(user i in cluster m) for each i,m
• M-Step: Find maximum likelihood (ML) estimator for Rij within each
cluster m
• Use ratio of #(users i in cluster m with rating Rij=k) to #(user i in
cluster m ), weighted by Pr(i in m) from E-step
• Repeat E-step, M-step until convergence
CF as density estimation: BC
(Breese et al, UAI98)
CF as density estimation: BN
(Breese et al, UAI98)
• BC assumes movie ratings within a cluster are independent.
• Bayes Network approach allows dependencies between ratings, but does not
cluster. (Networks are constructed using greedy search.)
ID4
MIB
JunoJumper
10kBC
Algorithms for Collaborative Filtering 3: Results
(Breese et al, UAI98)
soccerscoregolfscore
Datasets are different...
fewer items to
recommend
fewer votes/user
Results on MS Web & Nielson’ssoccerscoresoccerscore
• Collaborative Filtering by Personality Diagnosis: A Hybrid Memory- and
Model-Based Approach, Pennock, Horvitz, Lawrence & Giles, UAI 2000
• Basic ideas:
– assume Gaussian noise applied to all ratings
– treat each user as a separate cluster m
– Pr(user a in cluster i) = w(a,i)



j
RR
j
ijaj
mjaj
e
Z
RR
2
2/)(1
)|Pr(

Algorithms for Collaborative Filtering 4:
Personality Diagnosis (Pennock et al, UAI 2000)
• Evaluation (EachMovie, following Breese et al):
Algorithms for Collaborative Filtering 4:
Personality Diagnosis (Pennock et al, UAI 2000)
Summary
collaborative/social content-based
LIBRA
LIBRA-NR
memory-basedmodel-based
MovieRecommender
VSIM
CR
BN
BC
PD
RIPPER +
hybrid
features
k-NN paper rec.
as matching
RankBoost
(many rounds)
RIPPER
RankBoost
(k rounds)
music rec.
with web pages
(k-NN)
music rec.
with web pages
(XDB)
Other issues, not addressed here
(see lecture)
• We present basic algorithms (10+ years ago)
• Over the last decade there have been many advances,
including algebraic methods (e.g. Matrix Factorization).
• Efficiency issues—how to handle a large community?
• What do we measure when we evaluate CF?
– Predicting actual rating may be useless!
– Example: music recommendations:
• Beatles, Eric Clapton, Stones, Elton John, Led Zep, the Who, ...
– What’s useful and new? for this need model of user’s prior
knowledge, not just his tastes.
• Subjectively better recs result from “poor” distance metrics

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Tutorial 14 (collaborative filtering)

  • 1. Collaborative Filtering Kira Radinsky Slides based on material from: William W. Cohen (CMU)
  • 2. Rate it? The Dark Star's crew is on a 20-year mission ..but unlike Star Trek... the nerves of this crew are ... frayed to the point of psychosis. Their captain has been killed by a radiation leak that also destroyed their toilet paper. "Don't give me any of that 'Intelligent Life' stuff," says Commander Doolittle when presented with the possibility of alien life. "Find me something I can blow up.―...
  • 3. Examples of Collaborative Filtering • Bestseller lists • Top 40 music lists • The “recent returns” shelf at the library • Unmarked but well-used paths thru the woods • The printer room at work • “Read any good books lately?” • Common insight: personal tastes are correlated: – If Alice and Bob both like X and Alice likes Y then Bob is more likely to like Y – Does it matter if Bob knows Alice? • Two schools of thought: – item/item methods – user/user (neighborhood) methods.
  • 4. Algorithms for Collaborative Filtering 1: Memory-Based Algorithms (Breese et al, UAI98) • vi,j= vote of user i on item j • Ii = items for which user i has voted • Mean vote for i is • Predicted vote for “active user” a is weighted sum weights of n similar usersnormalizer
  • 5. Algorithms for Collaborative Filtering 1: Memory-Based Algorithms (Breese et al, UAI98) • K-nearest neighbor • Pearson correlation coefficient (Resnick ’94, Grouplens): • Cosine distance (from IR)      else0 )neighbors(if1 ),( ai iaw
  • 6. • Cosine with “inverse user frequency” fi = log(n/nj), where n is number of users, nj is number of users voting for item j Algorithms for Collaborative Filtering 1: Memory-Based Algorithms (Breese et al, UAI98)
  • 7. Algorithms for Collaborative Filtering 1: Memory-Based Algorithms (Breese et al, UAI98) • Evaluation: – split users into train/test sets – for each user a in the test set: • split a’s votes into observed (I) and to-predict (P) • measure average absolute deviation between predicted and actual votes in P • predict votes in P, and form a ranked list • assume (a) utility of k-th item in list is max(va,j-d,0), where d is a “default vote” (b) probability of reaching rank k drops exponentially in k. Score a list by its expected utility Ra – average Ra over all test users
  • 8. Algorithms for Collaborative Filtering 1: Memory-Based Algorithms (Breese et al, UAI98) soccerscoregolfscore Why are these numbers worse?
  • 9. Algorithms for Collaborative Filtering 2: Collaborative + Content Filtering As Classification (Basu, Hirsh, Cohen, AAAI98) Airplane Matrix Room with a View ... Hidalgo comedy action romance ... action Joe 27,M,70k 1 1 0 1 Carol 53,F,20k 1 1 0 ... Kumar 25,M,22k 1 0 0 1 Ua 48,M,81k 0 1 ? ? ? Classification task: map (user,movie) pair into {likes,dislikes} Training data: known likes/dislikes Test data: active users Features: any properties of user/movie pair
  • 10. Airplane Matrix Room with a View ... Hidalgo comedy action romance ... action Joe 27,M,70k 1 1 0 1 Carol 53,F,20k 1 1 0 ... Kumar 25,M,22k 1 0 0 1 Ua 48,M,81k 0 1 ? ? ? Features: any properties of user/movie pair (U,M) Examples: genre(U,M), age(U,M), income(U,M),... • genre(Carol,Matrix) = action • income(Kumar,Hidalgo) = 22k/year Algorithms for Collaborative Filtering 2: Collaborative + Content Filtering As Classification (Basu, Hirsh, Cohen, AAAI98)
  • 11. Airplane Matrix Room with a View ... Hidalgo comedy action romance ... action Joe 27,M,70k 1 1 0 1 Carol 53,F,20k 1 1 0 ... Kumar 25,M,22k 1 0 0 1 Ua 48,M,81k 0 1 ? ? ? Features: any properties of user/movie pair (U,M) Examples: usersWhoLikedMovie(U,M): • usersWhoLikedMovie(Carol,Hidalgo) = {Joe,...,Kumar} • usersWhoLikedMovie(Ua, Matrix) = {Joe,...} Algorithms for Collaborative Filtering 2: Collaborative + Content Filtering As Classification (Basu, Hirsh, Cohen, AAAI98)
  • 12. Airplane Matrix Room with a View ... Hidalgo comedy action romance ... action Joe 27,M,70k 1 1 0 1 Carol 53,F,20k 1 1 0 ... Kumar 25,M,22k 1 0 0 1 Ua 48,M,81k 0 1 ? ? ? Features: any properties of user/movie pair (U,M) Examples: moviesLikedByUser(M,U): • moviesLikedByUser(*,Joe) = {Airplane,Matrix,...,Hidalgo} • actionMoviesLikedByUser(*,Joe)={Matrix,Hidalgo} Algorithms for Collaborative Filtering 2: Collaborative + Content Filtering As Classification (Basu, Hirsh, Cohen, AAAI98)
  • 13. Airplane Matrix Room with a View ... Hidalgo comedy action romance ... action Joe 27,M,70k 1 1 0 1 Carol 53,F,20k 1 1 0 ... Kumar 25,M,22k 1 0 0 1 Ua 48,M,81k 1 1 ? ? ? Features: any properties of user/movie pair (U,M) genre={romance}, age=48, sex=male, income=81k, usersWhoLikedMovie={Carol}, moviesLikedByUser={Matrix,Airplane}, ... Algorithms for Collaborative Filtering 2: Collaborative + Content Filtering As Classification (Basu, Hirsh, Cohen, AAAI98)
  • 14. Airplane Matrix Room with a View ... Hidalgo comedy action romance ... action Joe 27,M,70k 1 1 0 1 Carol 53,F,20k 1 1 0 ... Kumar 25,M,22k 1 0 0 1 Ua 48,M,81k 1 1 ? ? ? genre={romance}, age=48, sex=male, income=81k, usersWhoLikedMovie={Carol}, moviesLikedByUser={Matrix,Airplane}, ... genre={action}, age=48, sex=male, income=81k, usersWhoLikedMovie = {Joe,Kumar}, moviesLikedByUser={Matrix,Airplane},... Algorithms for Collaborative Filtering 2: Collaborative + Content Filtering As Classification (Basu, Hirsh, Cohen, AAAI98)
  • 15. genre={romance}, age=48, sex=male, income=81k, usersWhoLikedMovie={Carol}, moviesLikedByUser={Matrix,Airplane}, ... genre={action}, age=48, sex=male, income=81k, usersWhoLikedMovie = {Joe,Kumar}, moviesLikedByUser={Matrix,Airplane},... • Classification learning algorithm: rule learning (RIPPER) • If NakedGun33/13 moviesLikedByUser and Joe usersWhoLikedMovie and genre=comedy then predict likes(U,M) • If age>12 and age<17 and HolyGrail moviesLikedByUser and director=MelBrooks then predict likes(U,M) • If Ishtar moviesLikedByUser then predict likes(U,M)     Algorithms for Collaborative Filtering 2: Collaborative + Content Filtering As Classification (Basu, Hirsh, Cohen, AAAI98)
  • 16. • Classification learning algorithm: rule learning (RIPPER) • If NakedGun33/13 moviesLikedByUser and Joe usersWhoLikedMovie and genre=comedy then predict likes(U,M) • If age>12 and age<17 and HolyGrail moviesLikedByUser and director=MelBrooks then predict likes(U,M) • If Ishtar moviesLikedByUser then predict likes(U,M) • Important difference from memory-based approaches: • again, Ripper builds an explicit model—of how user’s tastes relate items, and to the tastes of other users    Algorithms for Collaborative Filtering 2: Collaborative + Content Filtering As Classification (Basu, Hirsh, Cohen, AAAI98)
  • 17. • Evaluation: – Predict liked(U,M)=“M in top quartile of U’s ranking” from features, evaluate recall and precision – Features: • Collaborative: UsersWhoLikedMovie, UsersWhoDislikedMovie, MoviesLikedByUser • Content: Actors, Directors, Genre, MPAA rating, ... • Hybrid: ComediesLikedByUser, DramasLikedByUser, UsersWhoLikedFewDramas, ... • Results: at same level of recall (about 33%) – Ripper with collaborative features only is worse than the original MovieRecommender (by about 5 pts precision – 73 vs 78) – Ripper with hybrid features is better than MovieRecommender (by about 5 pts precision) Algorithms for Collaborative Filtering 2: Collaborative + Content Filtering As Classification (Basu, Hirsh, Cohen, AAAI98)
  • 18. Rij Airplane Matrix Room with a View ... Hidalgo Joe 9 7 2 ... 7 Carol 8 ? 9 ... ? ... ... ... ... ... ... Kumar 9 3 ? ... 6 • Estimate Pr(Rij=k) for each user i, movie j, and rating k • Use all available data to build model for this estimator Algorithms for Collaborative Filtering 3: CF as density estimation (Breese et al, UAI98)
  • 19. • Estimate Pr(Rij=k) for each user i, movie j, and rating k • Use all available data to build model for this estimator • A simple example: jkRkR R ji kRi kRj ij k ij ij ij ij movieofratingaverage)Pr(]E[ :unknownforvalueexpectedthistoLeads )ratingusers(# ):users(# )Pr(,movies     Algorithms for Collaborative Filtering 3: CF as density estimation (Breese et al, UAI98)
  • 20. • Estimate Pr(Rij=k) for each user i, movie j, and rating k • Use all available data to build model for this estimator • More complex example: • Group users into M ―clusters‖: c(1), ..., c(M) • For movie j,     m ij ij m ij mcjmciR mcimcikRikR ))(inofratingaverage())(Pr(][E ))(Pr())(|Pr()|Pr( estimate by counts Algorithms for Collaborative Filtering 3: CF as density estimation (Breese et al, UAI98)
  • 21. CF as density estimation: BC (Breese et al, UAI98) • Group users into clusters using Expectation-Maximization: • Randomly initialize Pr(Rm,j=k) for each m (i.e., initialize the clusters differently somehow) • E-Step: Estimate Pr(user i in cluster m) for each i,m • M-Step: Find maximum likelihood (ML) estimator for Rij within each cluster m • Use ratio of #(users i in cluster m with rating Rij=k) to #(user i in cluster m ), weighted by Pr(i in m) from E-step • Repeat E-step, M-step until convergence
  • 22. CF as density estimation: BC (Breese et al, UAI98)
  • 23. CF as density estimation: BN (Breese et al, UAI98) • BC assumes movie ratings within a cluster are independent. • Bayes Network approach allows dependencies between ratings, but does not cluster. (Networks are constructed using greedy search.) ID4 MIB JunoJumper 10kBC
  • 24. Algorithms for Collaborative Filtering 3: Results (Breese et al, UAI98) soccerscoregolfscore
  • 25. Datasets are different... fewer items to recommend fewer votes/user
  • 26. Results on MS Web & Nielson’ssoccerscoresoccerscore
  • 27. • Collaborative Filtering by Personality Diagnosis: A Hybrid Memory- and Model-Based Approach, Pennock, Horvitz, Lawrence & Giles, UAI 2000 • Basic ideas: – assume Gaussian noise applied to all ratings – treat each user as a separate cluster m – Pr(user a in cluster i) = w(a,i)    j RR j ijaj mjaj e Z RR 2 2/)(1 )|Pr(  Algorithms for Collaborative Filtering 4: Personality Diagnosis (Pennock et al, UAI 2000)
  • 28. • Evaluation (EachMovie, following Breese et al): Algorithms for Collaborative Filtering 4: Personality Diagnosis (Pennock et al, UAI 2000)
  • 29. Summary collaborative/social content-based LIBRA LIBRA-NR memory-basedmodel-based MovieRecommender VSIM CR BN BC PD RIPPER + hybrid features k-NN paper rec. as matching RankBoost (many rounds) RIPPER RankBoost (k rounds) music rec. with web pages (k-NN) music rec. with web pages (XDB)
  • 30. Other issues, not addressed here (see lecture) • We present basic algorithms (10+ years ago) • Over the last decade there have been many advances, including algebraic methods (e.g. Matrix Factorization). • Efficiency issues—how to handle a large community? • What do we measure when we evaluate CF? – Predicting actual rating may be useless! – Example: music recommendations: • Beatles, Eric Clapton, Stones, Elton John, Led Zep, the Who, ... – What’s useful and new? for this need model of user’s prior knowledge, not just his tastes. • Subjectively better recs result from “poor” distance metrics