The document discusses managing change and provides tips for dealing with change. It categorizes different types of change as related to people, processes, or expansion/reduction and identifies common change triggers. The document also provides examples of changes and exercises to help understand how to identify changes, their impact, and develop skills for managing change effectively.
1. Managing Change v1
Sreeram Kishore Chavali
Feedback? Send email to cskishore @ gmail dot com
2. Meet ‘Change’
∗ Awareness is key
∗ Change is always happening and awareness helps
∗ Understand and deal with change in a better way
∗ Develop skills to deal with change
∗ You cannot wish ‘Change’ to go away by ignoring
4. Flavors of Change?
∗ Positive Change
∗ Less resistance
∗ Generates positive energy
∗ Mostly Negative Change
∗ Threatens
∗ Causes problems
∗ Mixed Change
∗ Some positive outcomes
∗ Some negative outcomes
5. Change Triggers
People Expansion/Reduction Process
• New leaders, team • Product • New Process
members joining • Location • Change of Process
• Leaders, Team • Unit • Obsolete a process
members leaving • More.. • More..
• Change of
responsibilities
• Promotion
• Transfer
• New Job
6. Examples
Change Trigger & Flavor Duration for
Stability/Completion
Change of CEO People 6-12 months
Mixed
New Product People, Process 6+ months
Positive
Promotion People 1-3 months
Positive
Retire a product, People 3+ months
business unit Mostly Negative
7. Exercise
∗ List 5 to 10 changes in your recent experience
∗ Categorize them as People, Process or Both
∗ Define Change Type as Positive, Mixed, Negative
∗ Define Anticipated duration of change Vs Actual
∗ What happened?
∗ What could have been done differently?
8. People
∗ Always happening
∗ Harder to manage than process changes
∗ How to fill the ‘void’? Or deal with new ‘energy’?
∗ Who is impacted most?
∗ How are they coping?
∗ With news of change
∗ Immediately after the change
∗ Some time after change
∗ What is ‘support’ system for people?
∗ Help people to get through this ‘safely’
9. Expansion/Reduction
∗ Business Unit
∗ Creating new one
∗ Closing existing unit
∗ New Product
∗ Building new product
∗ Dropping an existing product
∗ More…
10. Process
∗ Triggered based on what is working and/or what is
not working
∗ New rules, forms, checkpoints
∗ More…
11. Create a vision
∗ Clearly identify what is changing?
∗ Communicate the ‘change’ – to everyone, loud and
clear
∗ Before – What am I seeing now
∗ After – What I will see later
13. Recipe for success
∗ Don’t underestimate impact of change
∗ Avoid too many changes at same time
∗ Provide necessary support infrastructure
∗ Clearly identify stability/completion
∗ Plan for course correction
∗ Involve with people with relevant experience
∗ Avoid false sense of urgency
∗ Learn from experience