1. The Kiva Story:
Connecting
through
Lending
Kiva Translators Program
Kiva Fellows Program
JD Bergeron
Director, Kiva Fellows Program
www.kiva.org/volunteer/
"Revolutionising how donors and lenders in the US are
connecting with small entrepreneurs in developing countries”

2. Kiva Homepage: www.kiva.org
2

3. A simple story: this is a real person!

4. Kiva Vision, Mission and Core Beliefs
Vision
• Everyone connected.
Everyone empowered.
Mission
• Connecting people
through lending for the
sake of alleviating
poverty.
Core Beliefs
1) Power of Microfinance
2) Partner Relationships
3) Transparency
4) Spread of Technology
5) Lending is Connecting
6) Sustainability
7) Industry Inclusion

5. Kiva 101: How does it work?
Money
Information
Local Partner
(MFI)
EntrepreneurInternet
Lender
Online marketplace

6. How Kiva tries to make it “Fun”
Rich user generated content, changing fast...
6
Loans are fully
funded in hours
(MFI staff love
this)…
Transactions
happen
every 37
seconds…
Real time un-
edited
progress
updates from
around the
world…
‘Popular’
entrepreneurs
rapidly rise to
the top…
Randomized
“1 minute of
fame “ for
Lenders…

7. 7
How Kiva tries to make it “Easy”
Designed for everyday people, not affluent experts
“I can see
the person
I’m lending
to…”
Low cost to
entry
Business relationship
based on mutual dignity,
not pity
Quick and
easy
checkout

8. Where does Kiva work?
Sierra Leone
Sierra Leone
UkraineUkraine
S.Sudan
S.Sudan
PeruPeru
Uganda
Uganda
D.R.
D.R.
Mexico
Mexico
BosniaBosnia
HondurasHonduras
Nicaragua
Nicaragua
Benin
Benin
Kenya
Kenya
Azerbaijan
Azerbaijan
ParaguayParaguay
Tajikistan
Tajikistan
Cameroon
Cameroon
CambodiaCambodia
IndonesiaIndonesia
Vietnam
Vietnam
GhanaGhana
TogoTogo
SamoaSamoaTanzania
Tanzania
Philippines
Philippines
Mozambique
Mozambique
Rwanda
Rwanda
BoliviaBolivia
Senegal
Senegal
LebanonLebanon
Palestine
Palestine
Afghanistan
Afghanistan
Guatemala
Guatemala
El Salvador
El Salvador
Mali
Mali

9. Getting Press
"Revolutionising how donors and lenders in the US are
connecting with small entrepreneurs in developing countries”
QuickTime™ and a
TIFF (Uncompressed) decompressor
are needed to see this picture.

10. +425,000 social investors have lent +$59 million in first 3 years.
Other Key Stats
• Growth: $1M loans every 10 days.
• Risk: 3.5% delinquency rate / < 0.5% default rate
• MFI Portfolio: 97 MFIs in 42 countries. Growing 3 a month.
• Traffic: 100,000 site visitors a week.
• Organization: 30 employees / +400 volunteers
• Leverage: Platform raises $10 in loans for every $1 donated.
5 yr goal =
$1 Billion

11. Kiva by the Numbers
• Time since launch: 41 months (Oct-2005)
• Loans: $58 million, growing $1 million every 12 days
• Lenders: 425K people from 70+ countries
• # of loans funded through Kiva: 67,869
• Borrowers: 40K entrepreneurs from 41 countries
• MFI Partners: 88 MFIs, growing at three per month
• Traffic: 100K+ visitors per week
• Activity: Loan made every 9 seconds
• Risk: 98.74% active loans on time / 1.26% default rate
• Average size of loan for funding: $452.53
• Average total amount loaned per lender: $136.53
• Average number of loans per Kiva Lender: 3.66
• Org Size: ~30 employees / 400+ volunteers
• Leverage: Platform raises $8 for every $1 in expenses
• Goal: $1 Billion from 10M lenders in 5 years.
11

12. Change Lives: Translators
What Are the
Requirements?
 Kiva seeks volunteers with:
– High-level proficiency in a foreign
language
– Excellent writing skills in English
– Ability to commit to two hours per
week for three months as a
volunteer
– Check email frequently and
comfortable using new technology
Previous translation experience is
helpful, but not required.
Kiva.org is the first person-to-person
micro-lending website, lending directly
to entrepreneurs in developing countries.
Volunteering from their own homes, Kiva
volunteers translate entrepreneurs'
profiles into English, which are then
posted for funding at Kiva.org.
The Kiva Translation Program offers
individuals the opportunity to:
– Make a direct contribution to Kiva
– Improve language skills
– Form a network of volunteers
– Build your resume
What Is the Kiva
Translation Program?
What Languages Are
Needed?
 Language needs include:
– Bahasa Indonesia
– French
– Mongolian
– Portuguese
– Russian
– Spanish
– Vietnamese
– Future needs: Arabic, Armenian,
Dari, Pashto and Tagalog
Apply Today
www.kiva.org/volunteer

13. Change Lives: Fellows
Who Volunteers?
 Kiva seeks volunteers with:
– Fluent language skills
– Backgrounds in economics,
finance, and international
development
– Overseas experience
– Excellent writing abilities
– Knowledge of various web
applications
– Problem solving skills
– A high level of self motivation
– Ability to fundraise for their trip
How Do I Apply?
 Fellowships last 10 weeks to one
year in the field
 Upcoming application dates are:
– KF7 – Nov 1, 2008
– KF8 – Mar 1, 2009
– KF9 – July 1, 2009
– KF10 – Nov 1, 2009
 To apply, go to our website
www.kiva.org/fellows
 For questions not answered in the
FAQ, contact kivafellows@kiva.org
Kiva.org is the first person-to-
person micro-lending website,
lending directly to entrepreneurs in
developing nations
The Kiva Fellows Program offers
individuals the opportunity to:
– Travel abroad to a developing
country
– Chronicle the lives of the working
poor
– Assist a Microfinance Institution
– Forge the Kiva relationship with
the Microfinance Institution
What is the Kiva Fellows
Program?
“Revolutionising
how donors and
lenders in the US are connecting
with small entrepreneurs in
developing countries.”

14. APPENDICES
14

15. Where does the KF fit into the picture?
Field
Partners
Field
Partners
Kiva.orgKiva.org
BorrowersBorrowers
LendersLenders
KFKF

16. Facilitating Connections
Field
Partners
Field
Partners
Kiva.orgKiva.org
BorrowersBorrowers
LendersLenders
KFKF

17. Three Challenges for Kiva
• Keeping loans on the site
• Keeping the integrity of the data
• Keeping lenders engaged
17

18. Key Stakeholders of the Kiva Fellow

19. Who are the Kiva Volunteers?
19

20. Role of the Kiva Volunteers
20

21. How loans get to lenders
*According to the 2008 lender survey,
the loan’s profile is the #1 factor in their decision to lend.
The country of the borrower was the #2 factor.

22. Kiva in Africa
22

23. Videos from the Field: Nigeria
23
http://www.youtube.com/watch?v=CgkSjkTgWtk

24. Videos from the Field: Togo
24

25. Kiva in Asia and the Pacific
25

26. Videos from the Field: Cambodia
26
http://www.youtube.com/watch?v=VaRGO973yF8

27. Kiva in Latin America and the Caribbean
27

28. Videos from the Field: Peru
28
http://www.youtube.com/watch?v=G_CdDVYEbgs

29. Kiva in Eastern Europe and Central Asia
29

30. Videos from the Field: Bosnia-Herzegovina
http://www.youtube.com/watch?v=Q91PocWI_uk
30

31. Videos from the Field: Azerbaijan
31
http://www.youtube.com/watch?
v=LcyIvrHPjBs&feature=related

32. Kiva in Middle East-North Africa
32

33. Kiva Fellows Blog
33

34. How to Apply!
www.kiva.org/volunteer/
• Kiva Translators:
send an email of interest
• Kiva Fellows:
submit an online application
34

35. • Increase transparency
• Social performance tracking
• Unearth promising & problematic MFIs
• Credit bureau for the developing world?
• New funding source for risky/costly MFIs / clients
• Kiva’s lenders are more risk tolerant and value impact
• Enables down-market reach
• New margins increase ability to provide health / education services
• Develop a new class of social investors / globally
concerned citizens
Promise of Kiva for Microfinance

36. How a Kiva Fellow Adds Value
1) The Power of Microfinance
• Kiva Fellows engage in microfinance as a tool for poverty
alleviation on a very personal level, an experience they will carry
with them their entire lives.
2) Partnership Relationships
• Kiva Fellows strengthen the connections between all stakeholders
3) Transparency
• Just by being there, Kiva Fellows get the real picture and promote
better understanding
4) The Spread of Technology
• Kiva Fellows train MFI staff to work with Kiva’s policies and
backend technology
5) Lending is Connecting
• Kiva Fellows generate high quality content, as evidenced by
comments on Journal Updates
6) Sustainability
• Kiva Fellows learn and document the host MFI’s processes – Kiva
can’t be everywhere at all times
7) Industry Inclusion
• Kiva Fellows bring information—best practices—about how
microfinance really works in the field back to Kiva

37. Kiva utilizes five principles of “Web 2.0”
1. Create an “addictive” user experience
2. Be “radically transparent”
3. “Crowdsource” against constraints
4. Build in “increasing returns on data”
5. Reach the “long tail”
37

38. “Addictive” = Easy + Fun
Keeping Lenders Engaged
Improving the secret sauce

39. Be ‘Radically Transparent’
Transparency  Authenticity  Trust

40. 40
Kiva and “Crowdsourcing”
We have little money, but great partners!
Free payment processing
and employee support
120 Million free
banner impressions
Free Google
Adwords – 25% of
traffic
Free Yahoo Search
Marketing and
employee support
Free promotion
(Community Impact
Award)
Funding for Field
Research and
Development
Free phones for cell
based data upload
pilot
Free promotion of
Kiva widget to
bloggers
Free computers and
early funder

41. The long tail of MFIs
Tier I Tier 2 Tier 3 Tier 4
InvestmentSize
The Internet is a promising way to reduce costs and distribute
risk in Tier 2 - Tier 4 investing
Big investment opportunity?

42. Kiva can uniquely reach the microfinance ‘long tail’
Tier I (e.g. Grameen Bank) ----- Tier IV (e.g. church congregation)
Currentdistributionoffundsin
microfinance
The Internet is a promising way to reduce costs and distribute risk in investing in smaller
(Tier II - Tier IV) Microfinance Institutions.
Could Kiva help discover and scale the next Grameen Bank?
Kiva’s platform can aggregate and deliver risk capital unlike any commercial source
• Kiva lenders value social return / tolerate risk more than institutions
• $25 investments size ensures risk distribution across thousands of investors
• Less established MFIs can build a reputation slowly over time (like on eBay)

43. Results: +270,000
lenders from +70
countries in 2.5
years…
How Kiva tries to make it “Fun”
My Page, My Portfolio…
“My Page”
encourages self
expression,
evangelism and
loyalty…
“My Portfolio” concept
encourages further lending,
risk diversification and inter-
lender competition…

44. Meet some field partners

45. Meet some field partners

46. Meet some borrowers

47. Meet some borrowers

48. Meet some borrowers

49. How can you get involved? Lending Teams 101
• How does Lending Teams work? Members of Lending Teams continue lending as
individuals, but they have the option at check-out to count each loan they make towards
the overall impact of one of their teams:
• How do you participate? Starting or joining a team is easy. Go to the new Community
tab to view teams and then request to join one or more. Start your own team if you don’t
find one that you like and start recruiting friends to join
• Why participate? If you affiliate with any type of group – people who went to Stanford,
other Kiva Engineers, people who live in London – Lending Teams is an easy way to get
these friends turned on to Kiva, measure collective impact and communicate with each
other along the way