Mary is a nurse from Kenya who operates her own community clinic. She took out her first loan from Kiva Zip to help grow her business. Kiva Zip is a website that connects borrowers like Mary to lenders from around the world who fund loans through the website. Borrowers must be endorsed by a local trustee and create a public profile on Kiva Zip describing their business and loan request. If the loan is fully funded, the funds are sent to the borrower's M-Pesa account. Borrowers must repay their loans in weekly installments using M-Pesa and keep lenders updated on the business. Repaying loans on time can qualify borrowers for larger repeat loans.

1. 1
Borrower Training
Kiva Zip Orientation

2. 2
Meet Mary
Mary is a nurse from Busia, Kenya. She has
managed and operated her own community
clinic since 2009.
It was her dream to operate her own
business. However, in the beginning she
faced many financial challenges.
Bank loans had very high interest and she
didn’t want to burden her family and friends
with asking for money.
But through the help of a trustee and a loan
from Kiva Zip, she has grown her business
and improved her life.
Today, Mary has graduated to a second loan
and given other nurses in her community
the opportunity to apply for Kiva Zip loans.

3. 3
Mary’s Profile on Kiva Zip!
Endorsement:
Mary’s trustee tells
lenders why they
endorsed Mary
Repayments:
Mary’s repayment
schedule and actual
payments
Overview:
Mary’s photo, description
and loan purpose
Lenders:
Photo and profile of all
Mary’s lenders
Conversations:
Updates among Mary,
Mary’s lenders and Mary’s
trustee

4. 4
How Does It Work?
KSH 3000
KSH 2000
KSH 5000
Lenders
KSH 10,000
Mary
KSH 10,000

5. 5
…And, In Reverse!
KSH 3000
KSH 2000
KSH 5000
Lenders
KSH 10,000
Mary
KSH 833
KSH 833
KSH 833
KSH 833
KSH 833
KSH 833
KSH 833
KSH 833
KSH 833
KSH 833
KSH 833
KSH 833
12 Weeks

6. 6
What is Kiva Zip?
 Kiva Zip is a website, NOT a bank or a microfinance institution
 Kiva Zip provides 0% interest loans, NOT grants
 Your loan is received and repaid through M-PESA
 Kiva Zip does not fund your loan, lenders from around the world fund your loan through Kiva Zip’s website
 Lenders are regular people who trust you with their money because they believe in you and your business
 Kiva Zip is a community of people. Our platform is based on building relationships. Lenders and borrowers
communicate through SMS

7. 7
QUESTION 1: What is Kiva Zip?
A. A bank
B. A website on the internet which
connects lenders to entrepreneurs like you
C. A money lender
Quiz Time!

8. 8
QUESTION 2: The Money I Receive Through
Kiva Zip Is…
A. A 20% interest loan
B. A loan, but it’s ok if I don’t pay back
C. A loan that I am required to pay back
Quiz Time!

9. 9
5 Steps to Qualify for a Loan
Must Be 18 Years or
Older
Must Be Endorsed by a
Kiva Zip Trustee
Must Not Have Large
Outstanding Debt
Must Have Personal
M-Pesa Account
Must Complete Free
Loan Application

10. 10
The Lending Process

11. 11
 Your trustee is an individual or organization that partners with
Kiva Zip
 Your trustee 'endorses' or recommends you for a loan
because they believe you are of high character and credit
worthy
 Your trustee is your point of contact for all technical difficulties
and questions about Kiva Zip
 You and your trustee should maintain a good relationship
throughout the loan cycle
 If you repay well, your trustee may re-endorse you for repeat
loans
Role of Your Trustee

12. 12
Who Gets Endorsed for a Loan?
Trustee
Endorsement

13. 13
Loan Application
Public Profile
Put on the internet for anyone
to see
Photo
Personal Story
Business Description
Loan Request
Private Info
Protected by Kiva Zip, and only
available to borrower, trustee,
and Kiva staff
Surname
Household Info
Financial Info
M-Pesa Number

14. 14
Good photo:
Shows face clearly
Shows your business
premise
Shows loan purpose
No passport photos
Good personal story:
Honest and accurate
Where did you grow up,
where are you today,
what is life like, and
what are your dreams?
About your business
How to Create a Good Public Profile?
Good business
description:
Sound business plan
When did you start your
business, what does
your business do, and
what is your biggest
business challenge?

15. 15
QUESTION 3: What Is Required to Get a Kiva
Zip Loan?
A. Post my photo and story to the
internet
B. Post my MPESA # on the internet
C. I must have taken out an MFI loan
Quiz Time!

16. 16
QUESTION 4: What is the Role of My Trustee?
A. To pay back my loan if I can't
B. To recommend me for this loan and
provide me support throughout my loan
C. To fund my loan
Quiz Time!

17. 17
Your Loan Is Fundraised!

18. 18
 Your first Kiva Zip loan can range from KSH 5,000 to
KSH 10,000
 You have a maximum of 3 months or 12 weeks to
repay your first Zip loan
 There is NO grace period for your first loan
 The first loan MUST be repaid on a weekly basis
 If you repay your loan on time and in full, you may
qualify for a repeat loan that is larger and repaid over a
longer loan term
 You will only receive your loan if and when it is
successfully fundraised on the internet AND when
you send at least one comment to your lenders
 Once your loan has fundraised on the internet, Kiva will
send the funds directly to your M-PESA account. Kiva
incurs the charge for sending these funds
Loan Disbursement

19. 19
QUESTION 5: How Is My Loan Funded?
A. Lenders from around the world read
my story and fund my loan
B. My trustee funds my loan
C. Kiva Zip staff funds my loan
Quiz Time!

20. 20
A. My trustee gives me cash
B. Kiva Zip staff gives me cash
C. Kiva Zip sends funds to my phone
using M-Pesa
Quiz Time!
QUESTION 6: Once My Loan Is Funded, How
Do I Receive It?

21. 21
QUESTION 7: When Will I Receive My Loan?
A. Only if and when my loan is fully
funded by lenders
B. After Kiva Zip approves my
application
C. After I complete my application
Quiz Time!

22. 22
 Repayment begins 1 week after funds
are disbursed
 Repayments are made on the same
designated day each week, the day on
which your funds were first disbursed
 Kiva will send you reminder text
messages every week in the days
before your repayment is due and on
the due date
 You incur the charge for sending
repayments via M-Pesa
 Repayments must be made with
your personal M-Pesa account
ONLY. Repayments sent from other
accounts will not be acknowledged.
Loan Repayments

23. 23
Pay Bill
Buy Goods
Enter
Business No.
890300
Enter Account
No.
KIVA
MICROFUNDS
Enter Amount
$ KSH
Send money
Withdraw cash
Buy airtime
M-Shwari
Payment
Services
My account
Will send
you an
SMS
confirming
your
repayment
was
received
Safaricom+
M-PESA
OkoaSim
Loan Repayments Using M-Pesa
Enter PIN
1234

24. 24
Why Communicate with Your Lenders?
Borrower updates:
Frequent
Detailed
Updates on
business
Impact of loan
Lender messages
to borrower
Trustee updates on
behalf of borrower
 It is a requirement to getting your loan disbursed!
 They are regular people from around the world. They are people who trust
you with their money because they believe in you and your business
 They would like to know how their contribution to your loan has helped your
business grow AND any challenges you face in your business
 Send an SMS message to 0700 274 851 to communicate with your lenders
from around the world! Please save this number in your phone as “Kiva”

25. 25
 You may not be able to apply for a second loan
 Your trustee's reputation will suffer and its partnership
with Kiva Zip may be terminated
 Other people within your trustee's network or
organization may not be able to apply for a Kiva Zip loan
 You may build a negative credit history with Metropol
that blacklists you and prevents you from receiving
future loans with micro-finance institutions and banks
 What should you do if you know that you cannot pay
back your loan on time?
 Communicate with your lenders immediately to tell them
about your situation and that you will be late in repaying
 Work with your trustee to set a plan for moving forward
 Make partial repayments to your loan as you are able
Consequences of Not Repaying Loan

26. 26
 Earn 'badges' of recognition for being a great Kiva Zip borrower. A badge is
a 'virtual award' or trophy that appears on your profile as a picture
 Badges improve the reputation of you and your trustee, determine your
repeat loan amount, and increase your chances of being fundraised
 Your trustee will be able to endorse more people from your community
 You will improve your credit rating from Metropol Credit Reference Bureau,
and can increase your chances of getting a loan with a bank or micro-
finance institution in the future
 You can qualify for a repeat loan that is larger than the first and repaid over
a longer loan term
Why Repay On Time and In Full?
Repayment badge:
Timely repayments
Using your MPESA
account listed on app
Payment in full
Connectedness badge:
Updating your lenders
Filling mid-survey and
end-survey that Kiva
sends you
BADGES:
Judge your repayments and updates to lenders
Can be gold, silver, or bronze
Gold badge=higher chance of bigger second loan

27. 27
Loan Amount by Repayment Badge Loan Terms
Loan # Gold Silver Bronze Duration Payment Options
1 ≤10,000 N/A N/A 2-3mo Weekly
2 ≤20,000 ≤15,000 ≤10,000 4-6mo Weekly
3 ≤30,000 ≤25,000 ≤20,000 6-9mo
Weekly, Bi-
weekly
4 ≤50,000 ≤40,000 ≤30,000 9-12mo
Weekly, Bi-
weekly, Monthly
5 ≤70,000 ≤60,000 ≤50,000 9-12mo
Weekly, Bi-
weekly, Monthly
 Borrowers who
pay back their
loan on time and
in full
 Borrowers who
send their lenders
frequent updates
 Borrower who
maintain a good
relationship with
their trustee
 Borrowers who
fulfill obligations
to their trustee
Who Qualifies for a Repeat Loan?

28. 28
QUESTION 8: How Do I Make Repayments?
A. I give cash to my trustee
B. I use my M-Pesa account to send my
repayments
C. It doesn't matter whose M-Pesa
account I use to repay
Quiz Time!

29. 29
A. Tell my trustee
B. Tell Kiva Zip staff
C. Send an SMS to my lenders
Quiz Time!
QUESTION 9: What is the Best Way to Keep
Lenders Updated About My Business?

30. 30
QUESTION 10: What is Kiva Zip?
A. I can't get another Kiva Zip loan
B. My reputation won't be affected
C. My friends will get a Kiva Zip loan
Quiz Time!
QUESTION 10: What Happens If I Don’t
Repay or Update Lenders?

31. 31Next Steps
• Please visit https://zip.kiva.org to learn more about Kiva Zip. If you click on
the Lend tab at the top, you can see profiles of other people requesting
Kiva Zip loans, and you can see who, from around the world, is lending
them money.
• Once you have reviewed both links, please email your trustee so you can
move to the next step of the loan application process.

32. 32
Thank You!
What Questions Do You Have?