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Heuristics for
Kanban Thinking

Karl Scotland
@kjscotland
http://KarlScotland.com
http://AvailAgility.co.uk
http://kanban-thinking.net
Flow
Value
Potential
Study
Share
Stabilise
Sense
Search
Kanban
System
Interventions
 Impacts
?
?
Descriptive
not 
Prescriptive
Heuristic: 

involving or serving as an aid to learning, discovery,
or problem solving by experimental and especially
train-and-error methods.

of, or relating to exploratory problem-solving
techniques that utilise self-educating techniques (as
the evaluation of feedback) to improve performance

Mirriam-Webster Dictionary
Heuristics
Replace
Rules
Heuristics
Support
Substitution
Heuristics Guide
Towards New
Possibilities
What systemic problem,
difficulty or frustration
are we trying to
address, and who is
experiencing it?
System
What stories might be
told about the work
going through a perfect
process which has
reliability and efficiency? 
Flow
Impacts
What stories might be
told about the work
creating an unbeatable
product which has validity
and effectiveness?
Value
Impacts
What stories might be
told about the work being
done by passionate
people who have flexibility
and euphoria? 
Potential
Impacts
Flow
 Value
 Potential
Process
 Product
 People
Reliability
 Validity
 Flexibility
Efficiency
 Effectiveness
 Euphoria
What could be done to
learn more about customer
and stakeholder needs, the
resultant demand, and how
that demand is processed? 
Study
Interventions
What information is
important to share, and how
can tokens, the inscriptions
on them, and their
placements, create a
common understanding? 
Share
Interventions
What policies could help
limit work in process, and
remove unnecessary or
unexpected delays or
rework? 
Stabilise
Interventions
What measures and
meetings might create
insights and guide
decisions on potential
interventions? 
Sense
Interventions
What small experiments
could be run to safely
learn the impact of
different interventions? 
Search
Interventions
If we can’t generate 5-10
options for a solution it
means we are overly
constrained and have too
little diversity.
Jabe Bloom
http://kanban-thinking.net
Thank You!

Karl Scotland
@kjscotland
http://KarlScotland.com
http://AvailAgility.co.uk
http://kanban-thinking.net

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Heuristics for Kanban Thinking - Pecha Kucha