1. Diploma in Public Service Delivery Introduction to Management

3. Model of Management Purpose Process People Performance

4. Model of Management- Environment Purpose Process People Culture Macro Environment Task & Competitive Environment Internal Environment

5. Efficiency vs. Effectiveness INPUTS OUTPUTS OUTCOMES

6. Activity Self Assessment Your Role as a Manager Task % Your input % Others input Team % Time spent in building team, communicating information i.e. regular meeting Individual % of time given to one to one sessions, feedback, dealing with difficulties

7. Organisational Hierarchy and Individual Growth 90% Managerial Managerial Managerial Managerial Operating Operating Operating 30%/70% 50% / 50% 70/80% / 20/30%

12. Delegation v Allocation v Abdication Effective Delegation

16. TRUST CONTROL Getting the Balance

19. Performance Management Cycle Setting of Objectives Rewards (Based on outcomes) Measurement of Performance Feedback of Results Amendments to Objectives and Activities