Patient Opinion James Munro

Patient Opinion: patient engagement for the 21st century James Munro www.patientopinion.org.uk

Patient feedback on the web? Too late! It’s happening already

The cost of voice is now zero ,[object Object],[object Object],[object Object],[object Object],[object Object]

Can the web help create social value from feedback?

Find comments on local services

About half of our feedback is positive

But some patients have a bad experience

Some postings change local services

Engaging with patients Easy for the NHS blogging Patient Opinion Formal complaints Surveys YouTube, Flickr, RateMDs.com Litigation Hard for the NHS Easy for the public Hard for the public

What Patient Opinion does ,[object Object],[object Object],[object Object],[object Object],[object Object],Patients Services

Activity on Patient Opinion 20,000 pages per day 5,000 comments so far 50 NHS organisations engaged

Socio-economic status of contributors Least deprived 20% of population Most deprived 20% of population

Where now? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sustaining Patient Opinion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

www. patientopinion .org.uk Visit us to find out more

Patient Opinion James Munro

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Patient Opinion James Munro