Contenu connexe Similaire à SharePoint Conference Recap - Adoption Session (20) Plus de Knowledge Management Associates, LLC (16) SharePoint Conference Recap - Adoption Session2. Why We’re Here: SharePoint Conference 2011
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
3. KMA’s Investment
• Six people
• One week
• Cross-country
• Conference fee
• Travel expenses
• Opportunity cost
• Total: > $50,000
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
4. Today’s Approach: 3 Simple Themes
• Cool stuff we learned at
SPC11
• Why we think it matters
to you, our clients and
prospects
• What we recommend
you do next as a result.
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
5. A Couple Quick Highlights – Best Quote
Client: "We don't have a development farm.”
Consultant: No, actually, you don't have a production farm."
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
6. A Couple Quick Highlights – Best Demo
• SQL 2012 (“Denali”)
– 7,500 concurrent users
– 14 TB content database
– 107 million records in
search results
• UNPLUGGED ON STAGE
• Full failover in 42 seconds
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
7. Agenda
Time Topic Owner
9:30am – 9:40am Introduction Mike Gilronan
9:40am – 10:00am Project Server Amy Talhouk
10:00am – 10:30am Adoption Chris Bortlik &
Karina Vatynskaya
10:30am – 10:50am Business Process Automation Deanne Damato
(non-Developer version)
10:50am – 11:00am BREAK
11:00am – 11:30am Social Computing Mike Gilronan
11:30am – 12:00pm External Facing Websites Derek Cash-Peterson
(Extranets and WWW)
12:00pm – 12:30pm Business Intelligence with SQL Server 2012 Chris McNulty
Close
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
8. Drive Adoption and Get Users Excited about
SharePoint 2010
Chris Bortlik Karina Vatynskaya
SharePoint Technology Specialist Analyst
Microsoft Knowledge Management Associates
9. Attribution
Portions of this presentation were originally presented
by Chris Bortlik and Scott Jamison at the 2011
SharePoint Conference.
The original slides presented can be found here:
http://tinyurl.com/spc11adoption
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
10. Session Info
• Part 1: The Challenge of Adoption
• Part 2: Must-Haves in Your Adoption Strategy
• Part 3: Find Your Killer Application
• Part 4: Must-Have Resources
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
11. Who is Chris Bortlik?
• Microsoft SharePoint technology specialist
• Joined Microsoft in 2008
• Microsoft customer for 14 years prior
• Works with Enterprise customers and partners in the
Northeast
• Speaks frequently at Microsoft events, SharePoint
Saturdays, user groups, webinars
• “SharePoint Insider”
• Blog: blogs.technet.com/cbortlik
• Twitter: @cbortlik
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
12. Part 1:
The Challenge of Adoption
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
13. What Users Want
• Connecting SharePoint to Biz Goals
– Users want to see the connection
– Outcomes, not requirements
• Elegant Solution Design
– Don’t make users go through five screens to do one task
– Example: Tagging instead of folders
• ‘WIIFM’
– “What’s in it for me?” – users want to understand what they get
out of using the system (why they have to add metadata, for
example)
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
14. Part 2:
Must-Have Elements to Your Adoption Strategy
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
15. Must-Have Elements
1. Communication Plan
2. Training Plan
3. Content Conversion Plan
4. User Support Plan
5. Incentives and Reward Plan
6. Executive Sponsorship Plan
7. Information Architecture Plan
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
16. Must-Have Elements
1. Communication Plan
2. Training Plan
3. Content Conversion Plan
4. User Support Plan
5. Incentives and Reward Plan
6. Executive Sponsorship Plan
7. Information Architecture Plan
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
17. Communications Plan – KMA Best Practices
• Frequent
– CEO Blogs
– Town Hall Meetings
– Posters
• Fun
– Online Scavenger Hunts
– Portal Naming Contest
• Two-way
– Survey/Feedback
– Polls
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
18. Incentives and Reward Plan – KMA Best Practices
• WIIFM – saving time
– One Stop Shop
– Collaboration
• Have a Fantastic User
Experience
– Invest in an information
architecture
• Taking away the alternatives
– File shares
– Email Attachments
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
19. Part 3:
Find Your Killer Application
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
20. The Magic Formula for Adoption
• A=V>C
• Adoption = Value > Change
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
21. Why Killer Applications Matter?
• Make people want to use SharePoint
– Remember – most times they have a choice
Hint: just using SharePoint as a file share replacement is
not a good reason
• Make SharePoint part of some critical business process/flow
– So they need to use SharePoint
• Remember the adoption curve & tipping point mentioned
earlier?
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
22. How to Identify Your Killer Application?
• Internal User/Focus Groups
• User Champions
• Executive Sponsors
• Surveys
• Microsoft Experience Center -
http://envisionthepossible.com
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
23. YouTube for the Enterprise
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
24. YouTube for the Enterprise
• What – Internal podcasting solution
• Why – Need a secure solution for sharing content worldwide
• How – Allows employees to share, view & rate videos. Recognizes
top contributors & highly rated/viewed content.
• Actions
– Review how Microsoft implemented this with SharePoint 2010 -
http://tinyurl.com/msftacademy
– Read about how to make the business case for social computing-
http://tinyurl.com/whyspsocial
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
25. Idea & Innovation Management
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
26. Idea & Innovation Management
• What – Solution for soliciting feedback & responses to corporate
challenges
• Why – Need employee, customer & partner engagement, and new
ideas in the pipeline
• How – Drives adoption by streamlining process for posting ideas,
sharing, rating, commenting
• Action
– Watch SPC354 “Managing Innovation with SharePoint & Project Server
2010”
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
28. Productivity Hub 2010
• Format: Pre-loaded SharePoint site collection
• Content: End user productivity training in a
variety of formats (documents, videos,
podcasts, etc.) with free quarterly updates
• Blog: Tips and tricks for end user productivity
• Train the trainer: Coach program
• Products: Office 2007 & SharePoint Server
2007 or Office 2010 & SharePoint 2010
• Try It: http://tinyurl.com/seprodhub
• Get It: http://tinyurl.com/spprodhub
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
30. Local SharePoint User Groups
http://tinyurl.com/spusers
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
31. Summary
• Understand the Challenges
– Just because you build it, doesn’t mean they will come
– Adoption won’t happen magically (even though you want it to)
– Users of SharePoint have jobs & other options to get their work done (e.g. email)
• Have a Plan
– Not having a plan is planning to fail
– Use one or more angles (communication, training, user support, etc)
– Break SharePoint rollout phases down into smaller chunks to help people absorb it
– Plan for continual long term engagement
• Training & Communication Planning is Key
– Use the great resources out there
– Many are free
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
32. Thank You!
Contact Info:
Chris Bortlik
Email: chris.bortlik@microsoft.com
Blog: blogs.technet.com/cbortlik
Twitter: @cbortlik
Karina Vatynskaya
Email: kvatynskaya@kma-llc.net
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
33. Final Words and Resources
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
34. Evaluations – We All Evaluate One Another…
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
35. How to Sustain the Conversation
Topic Owner E-mail Twitter Blog
Project Server Amy Talhouk atalhouk@kma-llc.net @atal64 http://blogs.kma-
llc.net/kma/
Adoption Chris Bortlik & cbortlik@microsoft.com @cbortlik http://blogs.technet.com
Karina Vatynskaya /cbortlik
Business Process Deanne Damato ddamato@kma-llc.net http://blogs.kma-
Automation llc.net/kma/
Social Computing Mike Gilronan mgilronan@kma-llc.net @mikegil http://kmamikegil-
blog.kma-llc.net/
External Facing Websites Derek Cash-Peterson dcash-peterson@kma-llc.net @dcpkma http://blogs.kma-
llc.net/goodpoint/
BI -- Powered by SQL Chris McNulty chris.mcnulty@quest.com @cmcnulty20 http://www.chrismcnulty.
Server 2012 00 net/blog/default.aspx
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
36. In Closing…KMA Stuff
• KMA Event: 22 November
– Amy Talhouk
– New England SharePoint User
Group
– 5 ways SharePoint can benefit
your PMO
• KMA Webinar: 14 December
– Derek Cash-Peterson
– “How We Did It” Extranets for
Partners and Customers
– http://info.kma-llc.net/kma-
webinar-sharepoint-based-
partner-portal/
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
37. In Closing…Other Stuff
• Gilbane Conference:
30 November – 1 December
– http://gilbaneboston.com
• Microsoft Project Conference 2012
– Phoenix
– March 19-22, 2012
– http://msprojectconference.com
• SharePoint Conference 2012
– Las Vegas
– November 12-15, 2012
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.
38. THANK YOU!
Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.