Jennifer Pahlka discusses the difference between the consumer experience and the citizen experience, noting that citizens vote, agitate, and volunteer in addition to buying and interacting. She outlines a progression from the virtuous consumer to the connected consumer to the citizen consumer and finally the barn-raiser consumer, with the citizen taking a more active role than the consumer. The summary also quotes Katie Stanton comparing working in government to running a marathon blindfolded while wearing sandbags.

1. WWCD? What would a citizen do? Jennifer Pahlka, Code for America

2. The Consumer Experience

4. The Citizen Experience?

7. The Virtuous Consumer

8. The Connected Consumer

9. The Citizen Consumer

10. The Barn-Raiser Consumer

11. Consumer  Participant  Citizen

20. [email_address] @pahlkadot @codeforamerica