When was the last time you and your product team dealt with the dilemma of deciding what to build next? Here is a quick presentation stepping through some stuff to consider before jumping right in and getting things going.

1. Familiar question to a familiar problem
kok.chiann@ezypay.com
What to build next?

2. Hi, my friends call me KC
UX Manager @ Ezypay & iconnect360
Lead product design & user research
Manage multidisciplinary teams

3. I’ll be honest
The right answer of what to build next depends on
your company, context, customers, etc
I have no idea what they are (But happy to chat)
But here are 5 things to consider

4. #1 Will your customers/users
value it?
To the extent they will sign-up, use it, and
even pay for it?

5. If you’re not sure about customer/user value…
Come up with a
MVP to validate
your hypothesis
A quick interview
Sketch or
prototype
Guerrilla user
testing
Get out of the
building
Follow them
home!
Eliminate that uncertainty. Quickly. Maybe even
tomorrow.

6. #2 Is it aligned to your vision or
mission
Having a purpose is good, only if you’re
moving towards it

7. If you’re not sure about your product’s purpose…
Our mission: to inspire and nurture the human spirit — one person, one
cup and one neighborhood at a time. - Starbucks
"Our vision is to be earth's most customer centric company; to build a
place where people can come to find and discover anything they might
want to buy online." - Amazon
To bring inspiration and innovation to every athlete in the world." - Nike
It might be worth a think. Purpose is good. Shared
purpose is better.

8. #3 What does your team
members think?
Are you collaborating? Is there check &
balance?

9. If you’re not sure what your team members think…
You might be working in separate silos and not
being aligned.
Buy-in is crucial
Bring everyone in
the journey
Don’t always go
with the HPPO
Open your
communication
channels
Bridge your process
gaps
Everyone’s role –
Delivering
customer/user value

10. #4 Have you considered
underlying costs?
Building a feature doesn’t end there, there are
other costs – Support, regression testing,
complexity, etc

11. If you’re not sure…the more the features, the higher
the underlying costs
F
F
F
F
F
F
F
F
F
F
F
The work of implementing a feature initially is often a tiny fraction of the work to
support that feature over the lifetime of a product, and yes, we can "just" code any
logic someone dreams up. What might take two weeks right now adds a marginal
cost to every engineering project we'll take on in this product in the future.
Kris Gale, VP Engineering, Yammer
$
F

12. #5 What about change
management?
Whether you’re changing your product’s UI,
or having customers change from other
products

13. If you’re not sure about change management…
Sign-up Logged-in
Logged-in
second time
Plan and scope for change management. Invest in designing first-time user
experiences and communicating change.
40-60% of users who sign up for a free trial of your software or
SaaS application will use it once and never come back.

14. 5 considerations, before deciding on what to
build next
1. Will your customers/users value it?
2. Is it aligned to your mission or vision?
3. What does your team members think?
4. Have you considered underlying costs?
5. What about change management?

15. That’s it folks!
More than happy to answer
questions or catch-up later
kok.chiann@ezypay.com
kokchiann.com