Smilja Sindjelic - Communication

Introduction into communication ,[object Object],[object Object],Oktobar 2008. Kragujevac

Methods of work on training ,[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

Why this way of working? ,[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

The need for knowledge ,[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

SUBJECTS ,[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

Goals of day one ,[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

THE CONCEPTION OF COMMUNICATION ,[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

Functions of communication ,[object Object],Oktobar 2008. Kragujevac

TYPES OF COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

THE ELEMENTS OF COMMUNICATION ,[object Object],SENDER COMMUNICATION CHANEL RECIEVER Oktobar 2008. Kragujevac

BUSINESS COMMUNICATION ,[object Object],[object Object],Oktobar 2008. Kragujevac

The principles of business communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

INFORMATION/MESSAGE FLOWS IN BUSINESS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

SOME OF THE POSSIBLE ANSWERS ,[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

[object Object],[object Object],Oktobar 2008. Kragujevac

TYPES OF COMMUNICATION WEBS ,[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

PERSONAL ABILITY OF COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

Attributes of individuals that disrupt successful communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

Overcoming hold-ups and conflicts in communication ,[object Object],October 2008. Kragujevac

Objektives ,[object Object],[object Object],[object Object],October 2008. Kragujevac

Clash/Conflict ,[object Object],[object Object],October 2008. Kragujevac

Causes ,[object Object],[object Object],[object Object],October 2008. Kragujevac

Obstructions and breaks in communication ,[object Object],[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac

Prepreke i prekidi u komunikaciji ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac

Confict styles and their consequences ,[object Object],[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac

Answers to conflict: ,[object Object],[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac

Styles of Behaving ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],She cares for other people, but she knows to take care of herself, too; direct, assertive, does not offend other people’s feelings, needs and rights. She deals with problems and conflict situations well. October 2008. Kragujevac

Constructive conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac

Destru ctive conflict ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac

Obstacles to successful communication ,[object Object],[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac

How to achieve a desired result/outcome ? ,[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac

[object Object],[object Object],October 2008. Kragujevac

TECHNIQUES OF SUCCESSFUL COMMUNICATION ,[object Object],[object Object],October 2008. Kragujevac

TECHNIQUES OF SUCCESSFUL COMMUNICATION – ACTIVE LISTENING ,[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac

THE VALUE OF ACTIVE LISTENING ,[object Object],October 2008. Kragujevac

WHAT WE CONSIDER TO BE SUCCESSFUL COMMUNICATION ,[object Object],[object Object],[object Object],October 2008. Kragujevac

HOW SHOULD WE SPEAK IN ORDER TO MAKE EVERYONE TRULY LISTEN TO US? ,[object Object],[object Object],[object Object],October 2008. Kragujevac

WHAT DOES TRULY SUCCESSFUL COMMUNICATION DEMAND ,[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac

SEGMENTS OF “LANGUAGE ACCEPTANCE” ,[object Object],[object Object],[object Object],October 2008. Kragujevac

FORMS OF ACTIVE LISTENING ,[object Object],[object Object],October 2008. Kragujevac

COMMON MISTAKES IN ACTIVE LISTENING ,[object Object],[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac

THE RISKS OF ACTIVE LISTENING ,[object Object],[object Object],October 2008. Kragujevac

AN EXERCISE OF ACTIVE LISTENING ,[object Object],[object Object],[object Object],October 2008. Kragujevac

THE CONTEXT OF COMMUNICATION What is useful to know about another country? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac

Forbidden or taboo topics in business communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac

Basic prerequisites for communication between two different cultures ,[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac

Example : Italy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac

LITERATURE ,[object Object],[object Object],[object Object],[object Object],October 2008. Kragujevac

FORMS OF BUSINESS COMMUNICATION ,[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

SUBJECTS ,[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

MEETING – BASIC RULES ,[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

FIVE SIMPLE STEPES TO EFFICIENT MEETINGS ,[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

STEP ONE ,[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

STEP TWO ,[object Object],[object Object],Oktobar 2008. Kragujevac

STEP THREE ,[object Object],[object Object],Oktobar 2008. Kragujevac

STEP FOUR ,[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

STEP FIVE ,[object Object],Oktobar 2008. Kragujevac

FOR THE END ,[object Object],Oktobar 2008. Kragujevac

HOW TO DEVELOP THE SKILL OF PRESENTATION ,[object Object],[object Object],[object Object],[object Object],[object Object],negativelyOktobar 2008. Kragujevac

TYPES OF WRITTEN BUSINESS COMMUNICATION ,[object Object],[object Object],Oktobar 2008. Kragujevac

BUSINESS LETTER ,[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

PARTS OF THE BUSINESS LETTER ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

MEMORANDUM ,[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

E - mail ,[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

THE WEB ,[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

CHAT ,[object Object],[object Object],Oktobar 2008. Kragujevac

LITERATURA ,[object Object],[object Object],Oktobar 2008. Kragujevac

[object Object],Oktobar 2008. Kragujevac

SUBJECTS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

TYPES OF COMMUNICATION Oktobar 2008. Kragujevac

[object Object],[object Object],Oktobar 2008. Kragujevac TYPES OF COMMUNICATION

[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac TYPES OF COMMUNICATION

[object Object],Oktobar 2008. Kragujevac TYPES OF COMMUNICATION

[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac TYPES OF COMMUNICATION

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac CHANELS OF NONVERBAL COMMUNICATION

[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac BODY LANGUAGE

[object Object],[object Object],[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac Distance and orientation

INSTEAD OF A CONCLUSION Oktobar 2008. Kragujevac Business communication besides allowing us to work on accomplishing the goals and assignments of our company, also participates in the creation of the hole image of the company.

LITERATURE ,[object Object],[object Object],[object Object],Oktobar 2008. Kragujevac

Smilja Sindjelic - Communication

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