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Happiness...
                               from a U.S. Hispanic Perspective



                    Kr ist ia na Bu rk
                    Hi sp an ic Commun icatio ns & M ar ke ting
                    Ju ne 26, 2011




Sunday, June 26, 2011
interviewee background




                Puerto Rican (4)   Cuban (1)     18-24 (0)   45-54 (3)

                Colombian (2)      Mexican (2)   25-34 (2)   55+ (2)

                Venezuelan (1)                   35-44 (4)




Sunday, June 26, 2011
When you hear the word
                  “happy” what do you
                       think of?



Sunday, June 26, 2011
responses...

                        state of mind
                             that         family gathered     peace
                         produces joy
                                          around the table
                                             laughing;
                                         family and friends



                                                              nature
                        achievements

                                              satisfaction




Sunday, June 26, 2011
Where do you think
                        happiness comes from?




Sunday, June 26, 2011
responses...
                                          heart
                                                            avoid          gratitude
                                       filled with
           appreciation                                  focusing on     for what you
                                      contentment
               for                                        what you           have
           meaningful                                       lack                               meeting
              things       state of                                                             goals
                           mind you
                            decide                                         support
                                                                         from family
                                                         from            and friends
              being
         satisfied with               tranquility        within
         what you have                                                                  inner peace
             in life

                           basic                                 relationship
                          physical                             with God who is
                           needs              a clear
                                                                source of true             when dreams
     good times,                            conscience
                                                                  happiness                 come true
     my children


Sunday, June 26, 2011
Do you believe you can
                         determine your own
                             happiness?
                    Is it w it h in you r co n trol ? H o w or h o w n o t?




Sunday, June 26, 2011
responses...                                           regardless of
                                                                                             what goes on, up to
                                                                                              us to decide to be
   by setting                                    not living by           depends on           happy under the
 your own goals                                  other people’s          the support           circumstances
  realistically            by working            expectations            system you
                          towards your                                      have
                              goals                                                        know
                                                                                      your purpose
                                                                                     in life and have
     we should                                Yes, it’s                                   eternal
   choose to not                             within our                                perspective
   dwell on sad,                                                   if you learn to
     unhappy                                  control             appreciate small
                           there will be                            things in life                   can’t control
      times             times when being                                                             what happens
                         happy is next to                                                           but can control
                        impossible but you                                                          how you react
                          can still have
                               joy               try to            depends on
                                                 foster           how you deal         if you live just,
  happiness is a                             happiness with       with obstacles           you have
    decision                                   a positive             in life               control
                                                attitude

Sunday, June 26, 2011
Tell me about a time
                        when you felt happy.




Sunday, June 26, 2011
responses...
                                                                                                         everyday!
                                                              sharing dinner
                             most of the                       with parents         birth of my
     right now!               time I am                       and boyfriend           children
     things feel                happy
                                              when stress
      balanced                               levels are low
                                                                                                             isn’t
                          get a                                                                         about what
                        voluntary                                   “my children’s                      life throws
                        kiss from                              graduations. I felt one                     at you
                        daughter             when              more difficult step had      simple
                                           married my         been taken..they were a     gestures, a
                                           best friend        little more prepared for       smile,
       I feel                                                        the future.”          chocolate
     optimistic
                           birth of each                                                                 first time I
                               of my                                                                    held my niece
                                                 what you do
                           grandchildren                                  just
        after                                   about life can
                                               bring happiness        talking and          playing
       1st bible                                                                         board games
                                                                       enjoying
     study with                                                                          with friends
                                                                       company
      old friend
Sunday, June 26, 2011
Do you think there are
                          different levels of
                             happiness?
                    Wh y or w h y n o t?




Sunday, June 26, 2011
responses...

                           “As a hispanic, I have social happiness (family oriented) and personal
                         happiness (oriented towards my needs). Then, of course there are mental
                           and physical satisfactions that can result in a transient moment of
                         "happiness". Finally, there is spiritual happiness, which is quite intangible
                        and indescribably present, but which helps me be "happy" inside even if deep
                        grief over something external. Trusting God and loving God opens the door
                        to this kind of happiness, since, among other things, it usually expands the
                                   group of "loved ones" whose happiness we can share.”




Sunday, June 26, 2011
At what time of the day
                            are you usually
                          happiest and why?



Sunday, June 26, 2011
responses...
                                                                                                        after a
                        bed                                                                            couple of
                    time. it’s a                            in the                                  glasses of good
                   relaxing time                           morning                 early              champagne
                   when you can                         because I’m full          morning
                    decompress                            of energy           reading my Bible
                                                                                and drinking
                                         in the
                                                                                   coffee
                                      morning. It’s a
                                       brand new              in the
                                          day!          Morning...brand new
           when arrive
           home from                                     day brings brand                           after a nice
             work                                        new possibilities                           walk with
                                                                                                      my dog

                                                                               mornings - I
                                             mornings bring                 realize I have one
                                            new opportunities,             more chance in life to
                        right after            choices and                 make a difference in
                        Yoga class            alternatives                    someone’s life



Sunday, June 26, 2011
What role do you think
                           you play in the
                         happiness of others?
                    Wh at ro le do o th ers pl ay in you r h a pp ines s?




Sunday, June 26, 2011
responses...                                     if someone
     I provide                                                                           else is happy, I
   opportunities                                                                            get happy
   for others to            my happiness
     enjoy life           to see others and       if I’m happy, I        everything!
                        celebrate with them      will be laughing        happiness is
                             makes them                                  contagious
                                                                                             if people see
                               happier                                                      you happy, they
       nobody wants                                                                           want to be
                                                             “happiness,                      around you
      to be around sad
      people that spend                                   like karma, is a
                                    not giving            boomerang. You
        the whole day
                                  people a reason
         complaining
                                     to grieve             get back what          my friends
                                                            you put out.”        say I am the
                                                                                happy, cheerful
                                                                                      one
     happiness             being there
   is a conscious         for friends /         being kind -
       decision              family            even when we         kind word or            I light up a room
      everyone                                don’t feel like it    action has an
        makes                                                          impact

Sunday, June 26, 2011
Insight #1
               Close relationships with family and friends is seen as
               being at the heart of happiness
                    this is a message that tends to be overused and so the marketer should
                    look for unique ways to portray this while linking message with other
                    cultural insights. Great execution of this would be Walmart’s “Mamá
                    Sabe” or “The Dancer” campaigns:




                        http://youtu.be/U7NyJ8foS3c         http://youtu.be/K5OrXxWhYmE




Sunday, June 26, 2011
Insight #2
              Believe “suffering” or bad luck is inevitable; fate. It’s up to
              an individual to find peace of mind from within
                        Focus of marketing messages should focus on empowerment of the
                        individual to achieve or find happiness for themselves rather than putting
                        blame on another individual since it is believed that fate determines
                        paths; not people

                        Allstate’s changed it’s Anglo campaign “Mayhem” to “La Mala Suerte” to
                        shift focus from an individual causing trouble to “circumstances” and to
                        show it’s within the individual’s power to create their own peace of mind




                                 http://youtu.be/s5qcBu5Bz0c    http://youtu.be/wCStgiFwYN8


Sunday, June 26, 2011
Insight #3
              Hispanics find tremendous satisfaction and optimism
              while building a better life for self and others
                        Maintaining high standards while working towards goals and a better life
                        despite difficulties is very important to Hispanics; particularly Mexicans.

                        Example of how to tie this message together via a Clorox commercial
                        showing how 3 generations in one household are building a better life
                        based on the high standards the abuela passed down to her daughter




                                      http://www.behance.net/gallery/Clorox-Bleach-Marycarmen/458685


Sunday, June 26, 2011
Insight #4
              Happiness can only be understood within a context of
              how it is associated to nature, fate, spirituality or
              relationships.

                        A quote from Anahi, singer and actress, in the latest issue of People en
                        espanol serves as an example: “Soy una persona católica. Creo en Dios, en
                        mi Virgencita de Guadalupe, en el universo, en la tierra, el fuego, el aire y
                        en la ley de atracción. Si le pides al universo con mucho fe, te lo da, te lo
                        da todo.”

                        Walmart’s most recent Hispanic campaigns have messages that empower
                        consumers to: contribute to family passions, pamper family with what
                        they love, show how important others are by being keeping score on who’s
                        helping them use budget most effectively, have access to what “moves” me




Sunday, June 26, 2011
Insight #5
            Mornings are the happiest part of the day.
                    Spiritual beliefs that you may die in the night and not live to see another
                    day are prevalent so mornings are looked at as a time of celebration and
                    joy. They are viewed as a gift and blessing that provides hope for new
                    opportunities, relationships and positive changes. This feeds into the
                    concept of “live for the moment.” Interviewee comments show how
                    mornings were the preferred time of day.

                    Dr. Felipe Korzenny provides an example in the book “Hispanic
                    Marketing: Cultural Insights” of a major coffee company that used these
                    cultural insights to differentiate from the Anglo positioning. For Anglos,
                    mornings are a time where you use coffee as a tool to wake up since it is
                    dreaded. For Hispanics, morning is a time of celebration and so coffee
                    was positioned as a way to make the day even happier



Sunday, June 26, 2011

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Happiness: from a U.S. Hispanic Perspective

  • 1. Happiness... from a U.S. Hispanic Perspective Kr ist ia na Bu rk Hi sp an ic Commun icatio ns & M ar ke ting Ju ne 26, 2011 Sunday, June 26, 2011
  • 2. interviewee background Puerto Rican (4) Cuban (1) 18-24 (0) 45-54 (3) Colombian (2) Mexican (2) 25-34 (2) 55+ (2) Venezuelan (1) 35-44 (4) Sunday, June 26, 2011
  • 3. When you hear the word “happy” what do you think of? Sunday, June 26, 2011
  • 4. responses... state of mind that family gathered peace produces joy around the table laughing; family and friends nature achievements satisfaction Sunday, June 26, 2011
  • 5. Where do you think happiness comes from? Sunday, June 26, 2011
  • 6. responses... heart avoid gratitude filled with appreciation focusing on for what you contentment for what you have meaningful lack meeting things state of goals mind you decide support from family from and friends being satisfied with tranquility within what you have inner peace in life basic relationship physical with God who is needs a clear source of true when dreams good times, conscience happiness come true my children Sunday, June 26, 2011
  • 7. Do you believe you can determine your own happiness? Is it w it h in you r co n trol ? H o w or h o w n o t? Sunday, June 26, 2011
  • 8. responses... regardless of what goes on, up to us to decide to be by setting not living by depends on happy under the your own goals other people’s the support circumstances realistically by working expectations system you towards your have goals know your purpose in life and have we should Yes, it’s eternal choose to not within our perspective dwell on sad, if you learn to unhappy control appreciate small there will be things in life can’t control times times when being what happens happy is next to but can control impossible but you how you react can still have joy try to depends on foster how you deal if you live just, happiness is a happiness with with obstacles you have decision a positive in life control attitude Sunday, June 26, 2011
  • 9. Tell me about a time when you felt happy. Sunday, June 26, 2011
  • 10. responses... everyday! sharing dinner most of the with parents birth of my right now! time I am and boyfriend children things feel happy when stress balanced levels are low isn’t get a about what voluntary “my children’s life throws kiss from graduations. I felt one at you daughter when more difficult step had simple married my been taken..they were a gestures, a best friend little more prepared for smile, I feel the future.” chocolate optimistic birth of each first time I of my held my niece what you do grandchildren just after about life can bring happiness talking and playing 1st bible board games enjoying study with with friends company old friend Sunday, June 26, 2011
  • 11. Do you think there are different levels of happiness? Wh y or w h y n o t? Sunday, June 26, 2011
  • 12. responses... “As a hispanic, I have social happiness (family oriented) and personal happiness (oriented towards my needs). Then, of course there are mental and physical satisfactions that can result in a transient moment of "happiness". Finally, there is spiritual happiness, which is quite intangible and indescribably present, but which helps me be "happy" inside even if deep grief over something external. Trusting God and loving God opens the door to this kind of happiness, since, among other things, it usually expands the group of "loved ones" whose happiness we can share.” Sunday, June 26, 2011
  • 13. At what time of the day are you usually happiest and why? Sunday, June 26, 2011
  • 14. responses... after a bed couple of time. it’s a in the glasses of good relaxing time morning early champagne when you can because I’m full morning decompress of energy reading my Bible and drinking in the coffee morning. It’s a brand new in the day! Morning...brand new when arrive home from day brings brand after a nice work new possibilities walk with my dog mornings - I mornings bring realize I have one new opportunities, more chance in life to right after choices and make a difference in Yoga class alternatives someone’s life Sunday, June 26, 2011
  • 15. What role do you think you play in the happiness of others? Wh at ro le do o th ers pl ay in you r h a pp ines s? Sunday, June 26, 2011
  • 16. responses... if someone I provide else is happy, I opportunities get happy for others to my happiness enjoy life to see others and if I’m happy, I everything! celebrate with them will be laughing happiness is makes them contagious if people see happier you happy, they nobody wants want to be “happiness, around you to be around sad people that spend like karma, is a not giving boomerang. You the whole day people a reason complaining to grieve get back what my friends you put out.” say I am the happy, cheerful one happiness being there is a conscious for friends / being kind - decision family even when we kind word or I light up a room everyone don’t feel like it action has an makes impact Sunday, June 26, 2011
  • 17. Insight #1 Close relationships with family and friends is seen as being at the heart of happiness this is a message that tends to be overused and so the marketer should look for unique ways to portray this while linking message with other cultural insights. Great execution of this would be Walmart’s “Mamá Sabe” or “The Dancer” campaigns: http://youtu.be/U7NyJ8foS3c http://youtu.be/K5OrXxWhYmE Sunday, June 26, 2011
  • 18. Insight #2 Believe “suffering” or bad luck is inevitable; fate. It’s up to an individual to find peace of mind from within Focus of marketing messages should focus on empowerment of the individual to achieve or find happiness for themselves rather than putting blame on another individual since it is believed that fate determines paths; not people Allstate’s changed it’s Anglo campaign “Mayhem” to “La Mala Suerte” to shift focus from an individual causing trouble to “circumstances” and to show it’s within the individual’s power to create their own peace of mind http://youtu.be/s5qcBu5Bz0c http://youtu.be/wCStgiFwYN8 Sunday, June 26, 2011
  • 19. Insight #3 Hispanics find tremendous satisfaction and optimism while building a better life for self and others Maintaining high standards while working towards goals and a better life despite difficulties is very important to Hispanics; particularly Mexicans. Example of how to tie this message together via a Clorox commercial showing how 3 generations in one household are building a better life based on the high standards the abuela passed down to her daughter http://www.behance.net/gallery/Clorox-Bleach-Marycarmen/458685 Sunday, June 26, 2011
  • 20. Insight #4 Happiness can only be understood within a context of how it is associated to nature, fate, spirituality or relationships. A quote from Anahi, singer and actress, in the latest issue of People en espanol serves as an example: “Soy una persona católica. Creo en Dios, en mi Virgencita de Guadalupe, en el universo, en la tierra, el fuego, el aire y en la ley de atracción. Si le pides al universo con mucho fe, te lo da, te lo da todo.” Walmart’s most recent Hispanic campaigns have messages that empower consumers to: contribute to family passions, pamper family with what they love, show how important others are by being keeping score on who’s helping them use budget most effectively, have access to what “moves” me Sunday, June 26, 2011
  • 21. Insight #5 Mornings are the happiest part of the day. Spiritual beliefs that you may die in the night and not live to see another day are prevalent so mornings are looked at as a time of celebration and joy. They are viewed as a gift and blessing that provides hope for new opportunities, relationships and positive changes. This feeds into the concept of “live for the moment.” Interviewee comments show how mornings were the preferred time of day. Dr. Felipe Korzenny provides an example in the book “Hispanic Marketing: Cultural Insights” of a major coffee company that used these cultural insights to differentiate from the Anglo positioning. For Anglos, mornings are a time where you use coffee as a tool to wake up since it is dreaded. For Hispanics, morning is a time of celebration and so coffee was positioned as a way to make the day even happier Sunday, June 26, 2011