46. “I’ve been amazed at how
often those outside the
discipline of design assume
that what designers do is
decoration. Good design is
problem solving.”—Jeffrey Veen
76. Contest Management: Scheduling
Considering Scheduling Limitations Creating Master Schedules
Avoid Scheduling
Create District Master Schedule
Conflicts
Looks for Duplicates
ADs schedule
scheduling schedule from
district games
conflicts year to year Schedule Star
Contest Entry
Create Regional Master Schedule
Uses template Creates
Schedules
Checks facility Scheduled Fills in gaps in
schedule scheduling
games at
availability after district schedule at
games defaults
district meeting games region meeting
Pays AD to
Most sports
Adjusts Mirrors district
Schedules Schedules enter district/
are scheduled
schedule for schedule from
district games regional and region
at the region
conflicts Consider Students' year to year
far in advance district games schedule
level
Follow the Rules
Time Involvement
Check season
Changes Tries to Accepts
District rep
Uses blind
One AD
Considers
start/end dates
home/away to minimize games
attends
draw to
schedules all
district
before
accommodate student time at scheduled in
regional
schedule
district home/
Factor in Travel schedule
scheduling
schedule games SS
Factor in Daylight meeting
games
away games
Time
Calculates
Schedules Follows SS sends
Uses
Determines Swaps home/ Uses rotation Schedules
driving
contest to fall mandated
Blocks out notifications if
preference list
availability of away games to schedule games at
distance from
on certain days scheduling
certain days game is
to schedule
night games each year games region meeting
opponent
of the week rules declined
games
77. Alicia Alvarez Student Activities and Athletics Dir
Too much to do and too little time!”
Alicia Alvarez is busy! She oversees all student activities and the athletics program for a large high school. And if that isn't enough
also maintains the school calendar. She is constantly balancing meetings and administrative tasks in her non-stop workday. Alicia
not like to waste time and loathes to enter the same information twice. As a former soccer player and coach, Alicia loves athletics,
she spends equal time focusing on activities. Alicia delegates a lot of administrative responsibility to her coaching and activities sta
though she does keep a close watch. Her staff sometimes doesn't see the big picture in regards to budget concerns, logistics and,
importantly, maintaining a healthy balance between the students' involvement with activities/athletics and their academic work.
Background Goals
Avoid scheduling conflicts.
Married with two children.
Save time and avoid duplicate entry of information.
Worked her way up from a teacher to administration and is very dedicated.
Maintain a clear view of the big picture.
Uses the web, including shopping online and MS Office.
Scenario
The preparation for an athletic season starts at least four months in advance at
the district scheduling meeting. Alicia attends the meeting with her tentative
school calendar to make sure there aren't any conflicts with other school events.
After the district master schedule is complete, Alicia will work with her coaches
to fill out the rest of the schedule. She has final approval on all games.
Alicia also puts the transportation and facility information on the schedule. She'll
create specific reports for coaches, transportation and the facilities department.
Right before the season officially begins, Alicia compiles the master eligibility list
(MEL) from the team rosters provided by the coaches. She matches this
information up with information from the guidance department. Alicia wishes
there was an easier way to do this. The MEL is approved by the principal of the
school.
78. Diagnosis and Initial Treatment
Tasks
Receive diagnosis Get referral to endocrinologist and Visit the endocrinologist and Create a management plan Adjust to having diabetes
diabetic counselor diabetic counselor
Scenarios
Kerri hadn't been feeling well for a while. Kerri's primary care doctor referred her to Kerri was a bit nervous on her first visit to When Kerri first met with her diabetic Kerri feels guilty that she has diabetes.
While at work she felt faint and really off. an endocrinologist and a diabetic the endocrinologist. The doctor was very counselor they worked together on She knew that it ran in her family and she
Her co-workers took her to the ER. After counselor. Her primary care doctor told helpful, but did warn Kerri that she creating a plan for Kerri to control her was susceptible to the disease. Keri has
accessing her condition and looking at the Kerri that he will want to increase his needed to healthier lifestyle. The doctor diabetes. Kerri described her current diet always struggled with her weight. She
results of the blood work the ER doctors visits with her, just to check in to see how wanted to try and manage the disease and her counselor recommended drastic cycles between trying to loose weight and
told her she might have diabetes. It was things are going. without medication. Kerri saw a diabetic changes in her diet and told her she doing nothing about it. Kerri is having a
recommended that she visit with her counselor within the next few days. It was needs to start exercising. Her counselor hard time accepting that she has diabetes
primary care doctor, who subsequently an informative visit and Kerri will be also reiterated that if she makes some and is determined to get better, but she is
Kerri verified the diagnoses and told Kerri that seeing her once a week for the next few major changes in her lifestyle she'll be concerned about sticking to her
Recently Diagnosed she has Type II diabetes. months. able to control her diabetes without management plan.
medications.
Laura was diagnosed with Type II Laura was able to see an endocrinologist Laura felt a bit better after her first visit Laura and her diabetic counselor came Laura had a hard time adjusting to her
diabetes during a routine checkup. She within the next week. Her primary care with the endocrinologist. He was very up with a plan that included dietary new diet. Cutting back on the amount of
didn't even realize that she had any doctor was able to get her the helpful, informative and positive. He changes and recommended exercise. The carbs she eats was the hardest part of
issues, but her A1c level came high in her appointment. As always Laura wrote the recommended that Laura goto to diabetic counselor also gave Laura information to her new diet. She had a hard time
blood work. Needless to say, Laura was time and date of her appointment down in training and to also see a diabetic read at home about diabetes. She also managing other aspects of her diabetes in
shocked, but it did make sense once she her day planner. counselor weekly for the next few months. recommended a few additional resources, the first year. There were too many things
talked through it with her doctor because Laura started her diabetic training the including websites, books and support to keep track of and she didn't quite
there has been symptoms but she just next week and saw her diabetic counselor groups. understand all if the intricacies of her new
Laura didn't understand what was going on. that same day. diet plan. Subsequently she progressed
Has it Managed from Type I to Type II diabetes.
John has had hypertension for many John went along with his doctor's The endocrinologist walked through John took the initial diabetic training. He John thinks this is a pain. He isn't healthy
years. Before having a medical procedure recommendation to see see a John's symptoms again. John mentioned also saw a diabetic counselor a few to begin with and this is jut another issue
the hospital ran some blood work and endocrinologist and a diabetic counselor. that he has some tingling in his feet. The times. They worked up a management he has to address. John initially hopes
found out that John has Type II diabetes. He did ask his primary doctor why he doctor is concerned that John's diabetes plan that included controlling his diet and that taking a pill will help with minimal diet
John wasn't phased. He knows he hasn't needed to see these other people. could progress and cause further simple exercise to get started. The changes. He hasn't change his diet for his
kept himself in the best of health. complications. He gave John a counselor also showed John how to take hyper tension and he doubts he'll change
prescription for a medication that'll help his glucose readings with his prescribed much for his diabetes. John is already
maintain his glucose level, but dialing in monitor. used to having good and bad days, so
John the correct does might take. The doctor he's not sure how much having diabetes
Not Managed at All wants to checkin frequently to see how its will effect how he feels overall.
going.
Joan always leaves openings on her daily Joan always leaves openings on her daily Before each visit Joan reviews the Joan firmly believes that she must work in Joan knows that it takes time for the
schedule to see recently diagnosed schedule to see recently diagnosed medical record for the patient. She likes concert with her patients. She is there to patient to adjust to their new life with
diabetics. During the initial visit she'll diabetics. During the initial visit she'll to jot a few notes down to help shape the empower her patients and help them diabetes. She always tells her patients to
make the determination if she should make the determination if she should conversation. She very busy, so she change their lifestyle. While setting up a make changes in small steps. Joan is
continue to see the patient on a weekly or continue to see the patient on a weekly or doesn't have a lot of time to do this. She's plan, she ask the patient a lot of always positive and makes herself
monthly basis. She always recommends monthly basis. She always recommends mostly concerned with the patients questions, especially about their current available to her patients. They can email
the patient to make use of other the patient to make use of other numbers and other conditions or diet and exercise regime. She uses this or call her with any questions. She also
resources, like the internet, printouts, resources, like the internet, printouts, symptoms they might have. information to make recommendations for helps the patients plan for any dips in
Joan diabetes classes and support groups. diabetes classes and support groups. a management plan. their daily management. She provides
Diabetic Counselor answers to quot;what if scenarios?quot;
Functionality u.1.1 Display and explain diagnosis. u.1.3 Display appointment u.1.1 Display and explain diagnosis. u.1.7 Display management plan. u.1.10 Help adjust to disease.
The patient should be able to see their The patient should be able to see their The patient should be able to see their The system needs to provide ways to
information.
diagnosis, including symptoms and an diagnosis, including symptoms and an custom management plan, including diet, help the patient to adjust to their new
The patient should be able to see their
explanation on what the it means and explanation on what the it means and exercise and other recommendations. condition, including encouragement and
upcoming appointments, including date,
how what caused it. how what caused it. access to additional support.
time, location, reason and medical
provider.
u.1.2 Display medical history. u.1.4 Request Appointments. u.1.5 Display treatment plan. u.1.8 Display additional resources. u.1.11 Display management plan
The patient should be able to see their The patient should be able to request The patient should be able to see their The patient should be able to see any progress.
medical history (Electronic Health appointments with their doctors. doctor's treatment plan, including next additional resources available to them The patient should be able to see
Record). steps, medication information, etc... including classes, online resources, progress in managing their disease.
112. Alicia Alvarez Student Activities and Athletics Dir
Too much to do and too little time!”
Alicia Alvarez is busy! She oversees all student activities and the athletics program for a large high school. And if that isn't enough
also maintains the school calendar. She is constantly balancing meetings and administrative tasks in her non-stop workday. Alicia
not like to waste time and loathes to enter the same information twice. As a former soccer player and coach, Alicia loves athletics,
she spends equal time focusing on activities. Alicia delegates a lot of administrative responsibility to her coaching and activities sta
though she does keep a close watch. Her staff sometimes doesn't see the big picture in regards to budget concerns, logistics and,
importantly, maintaining a healthy balance between the students' involvement with activities/athletics and their academic work.
Background Goals
Avoid scheduling conflicts.
Married with two children.
Save time and avoid duplicate entry of information.
Worked her way up from a teacher to administration and is very dedicated.
Maintain a clear view of the big picture.
Uses the web, including shopping online and MS Office.
Scenario
The preparation for an athletic season starts at least four months in advance at
the district scheduling meeting. Alicia attends the meeting with her tentative
school calendar to make sure there aren't any conflicts with other school events.
After the district master schedule is complete, Alicia will work with her coaches
to fill out the rest of the schedule. She has final approval on all games.
Alicia also puts the transportation and facility information on the schedule. She'll
create specific reports for coaches, transportation and the facilities department.
Right before the season officially begins, Alicia compiles the master eligibility list
(MEL) from the team rosters provided by the coaches. She matches this
information up with information from the guidance department. Alicia wishes
there was an easier way to do this. The MEL is approved by the principal of the
school.
155. Design Vision: Disease Management Tool
Preliminary Site Architecture, Features and Screens
Vision
Change is hard, especially when you have to make a sudden and possibly drastic change to your Our vision is to create a Disease Management Tool (DMT) that helps medical providers to spur
lifestyle. This is the case for many diabetics. Typically they find out they have the disease later in life change in their patients. This will be accomplished by creating functionality that will help medical
after they have developed their habits. If they haven!t been living a healthy lifestyle to begin with, it providers:
will be a struggle for them to change their ways. We found in our research that a diabetics initial goal
is to create a routine for themselves that adequately manages their disease. Typically this requires - Inform their patients about the dangers of their disease if left untreated.
change. Change in diet, exercise and the introduction of having to track blood sugar levels and - Assess the willingness of their patients to change and make recommendations based upon the
possibly taking medication. Depending on the motivation of the diabetic change will either be hard or patient's archetype.
easy. Change does not happen over night, and in many cases it!s a life long struggle to stay in a - Plan a course of action for the patient including how to manage their disease daily.
new routine. - Act by helping their patients implement their plan by setting achievable goals and subsequent
rewards for meeting the goals.
Change has six stages: precontemplation, contemplation, determination, action, maintenance and - Track patient progress through a series of tools available to both the patient and provider.
termination. A person can cycle through these stages time and time again. It could take up to six
months for someone to finally settle into routine maintenance. It!s a difficult road to get there, that Thought the DMT has a provider focus it is important to actively engage the medical providers!
requires motivation, encouragement, empathy and support. patients in this overall process. The patients need to see progress. They also need to be able to
correlate non-management of the disease with how they feel. The DMT must help the patient:
Looking beyond the initial requirements of the patient portal, we wonder how can we best help a
medical provider spur change in their patients who need to radically reshape their lifestyle and are - Maintain their plan by allowing them to easily track progress and view their plan.
most likely precontemplated–either very reluctant to change, have given up hope, very resistant to - Avoid and/or Recover from possible pitfalls or relapses based on information from their providers.
being told what to do or has rationalized their current state. In addition, how can we best support the - Improve their overall wellness.
patient who has decided to change. Medical providers can no longer just prescribe change, they
need to fully support their patients through the six stages of change. Our vision will be achieved by implementing the key functionality listed below.
Key Functionality
Shared Resource Library The provider will be able to add resources
Inform, Assess, Plan, Act, Track At the heart of the DMT is the management
(documents, links, lists, etc...) to their
wizard that will help providers spur change
resource library. All of the entries into the
Documents
in their patients. There will be tools to help
library can be shared amongst multiple
Inform Assess Plan Act Track
the provider to easily inform, assess, plan,
providers.
act and track the patients management Resources
plan.
Provide information Determine Create daily Set goals and Track progress
motivations and management plan rewards
willingness to
change
Wellness Meter
The Wellness Meter is a graphical snapshot
Change Archetypes Based on an initial assessment the system of multiple measure used to determine if the
will be able to recommend a course of patient is meeting all of his goals and how
action (plan) for 5 different change
Managed
Not Managed
well they feel. A threshold is determined
Recently Diagnosed
Has Changed; Needs
Willing but Difficult to
Willing to Change
archetypes. The system will provide custom during the initial planing phase.
Additional Change
Change
packets of information and custom pans
based on each archetype. This will help
Recently Diagnosed Not Managed
Not Willing to Change Not Willing to Change jump start the planning process.
Patient Access to Information and Tracking
Patients will be able to access their
information online or offline. Offline
Alerts & Reminders Both patients and providers will receive
information will be available as printouts,
Print
Online
alerts (if progress has stumbled) or
tracking forms and progress updates. The
Take
reminders (take medications). This will help
Warning
patient will also be able to track their
Meds
the patient get into a routine.
progress over the phone, using SMS text
SMS Phone
messages or by hand.
Text
156. Design Vision: Disease Management Tool
Preliminary Provider Flow
Precontemplation Contemplation Determination Action Maintenance Relapse
increase perception of risks and problems evoke reasons to change, risks of not determine best course of action to seek help take steps towards change help identify and use strategies to prevent help renew the process without becoming
Stages of Change with current behavior changing; strengthen the self-efficacy for change relapse stuck or demoralized
change of current behavior
Inform ! Assess ! Plan ! Act ! Track ! Repeat As Necessary
First Visit
1) Login & Select Patient 1) Assess willingness to change 1) Make a Plan 1) Receommended Goals 1) Track Plan Progress 1) Patient Wellness Alerts
After login the provider is The provider can either The system has created
Patients Assess Plan If the patient is not
The system will As part of the plan the Alert
Plan Track
brought to the Patients select a predetermined a plan based on the meeting their goals and
recommend goals based system sets up easy
screen. From the this archetype of change or assessment. The system has stumbled the system
on the assessment. tracking tools for the key
screen the provider can ask the patient a series will always suggest an will alert the provider. It
Some of the initial goals measures/goals. These
add a new patient or of questions to assess exercise regime, diet will also suggest that the
would include glucose can be accessed by the
select a new patient. their willingness to changes and tracking provide re-look at the
monitoring, carb and patient online or over the
change. The information glucose. But it will adjust plan to adjust to make
sugar reduction and phone via voice, SMS
used here will be used to the intensity of the success more
exercise. text or tracked on paper.
determine a base plan change in diet and achievable.
the provider can enter in
for the patient. exercise based on the in any measure at a
assessment. follow up visit.
2) Review Medical History 2) Tweak the Plan 2) Patient Reminders
2) Review Assessment 2) Tweak the Goals and Add Reward
After selecting a patient The provider can tweak
New Patient Plan
The provider can review The provider can tweak If patient needs
Track
Assessment Results Plan
the provider can review a the plan,including which
the results of the the goals by level of additional assistance
brief snapshot of the measures to track, initial
assessment, which might intensity, frequency or between visits to
patients medical history threshold for success
make additional target levels. The maintain their plan, the
including diagnosis and and specific instructions
recommendations on provider can also set provider can set up
treatment plan from the on overall daily
how best to proceed. rewards for the patient. reminders (take
doctor. The provider can management.
This might include The rewards are based medication, do a glucose
take notes if needed. providing additional on a sliding scale to reading, etc...) for the
information to the patient promote achievable patient. the reminders
or setting appropriate success. could be an email, phone
expectations of change. call or SMS text.
3) Select & Print Initial Information
3) Select & Print Additional Information 3) Identify Support Network
Next the provider then
New Patient
Next the provider adds The provider works with
New Patient Network
adds the quot;New Patientquot;
additional information to the a patient to identify a
packet to the patient's
the patient's personal support network. Details
personal library. The
library to help support of the plan can be
packet contains
the plan. The provider shared with the network
information on diabetes
can print out the as well as progress.
(what is it and risks) and
information if needed.
information on how to
manage the disease. The
provider then prints out
the packet for the
patient.
4) Print the Plan and Setup Access
The provider prints the
Plan
plan for the patient. Also,
the provider sets up
online or phone access
to the system.
Follow Up Visits
1) Reassess willingness to change 1) Tweak the Goals and Rewards
1) Tweak the Plan 1) Display Plan Progress
The provider can tweak
The provider can tweak If the patient's
The provider can Plan
Plan Track
Assess
the goals by level of
the plan, including which information is up to date
reassess the patients
intensity, frequency or
measures to track, initial the provider can easily
willingness to change.
target levels. The
threshold for success see the patient's
The information used
provider can also tweak
and specific instructions progress. The progress
here will be used to
the rewards for the
on overall daily can be tracked as
determine a base plan
patient.
management to help the individual measures or in
for the patient.
patient achieve success. a combined Wellness
Meter. The provider can
print out a progress
update for the patient.
2) Identify Pitfalls
2) Identify What is Working
The system highlights
Track
The provider should ask
Success
any portion of the plan
the patient what is
that isn't improving. the
working and what is not.
system will suggest that
The system will track this
the provider review the
information in an ongoing
plan with the patient to
journal for the patient.
determine what is
working and how they
157. Preliminary Site Architecture > Main Navigation and Functionality
List
Request
Medications
Refills
Asess
Plan
Medications Act
Inform
Diet Profile
Create Plan
Goals
Track
Ac1 Cancel
Providers
Exercise Appointment
Add
Appointments
Track Provider
Notes
Appointments
Maintain
Glucose Plan
Patients
Manage Request
Additional
Appointment Add
Assign
Measures Change
Treatment
Providers
Plan
Plan/Notes
Weight
Add Patient
Medical
For Add
Profile History
Appintment
Login
Patients Notes
Plan
For
Providers
Add
Medications
Set Goals
Diet
Long Term
Effects
Learn
Library
Exercise
Diabetes
Basics
Add
Contacts/
Programs
Treatment Create
Packets
Add
Resouces
Why
What is it?
Upload
Documents
Add Links
Key
158. Concept Model: Sessionhead Prepared By: Summit Projects (Confidential)
Sample Songs
can use
(full length)
can listen to a free
can be shared with Other Users
Short Version Short Version to try out the
can listen to a free has a
(30 second) (30 second)
Third Party
can be shared with
Sites
of a of a shared community
selects a using the
Mix
to create a
A User Mixer
Song
can be search for by
can create an Account/Profile Album
Artisit
has an
Login/Register
Name
The user must login to use
the following functionality.
has a shared
Tag
output is stored in
Original Version the user's
must purchase an to create a new
(full length)
This is a shared version of a
user's mix. The short
Long Version
can also listen to existing of a Community Mix version can be listened to
(Full Length)
for free. The user must
purchase the original to
listen to the full version.
can add Ratings to a
latest version can be
remixed using the
can add Comments to a
has My Mixes
can download Download their
