1. CURRICULUM VITAE
COMMUNICATION ADDRESS
B2/795, Gali No.29
Harsh Vihar, Delhi-110093
Mob: 9871867448
Email: kuldeep._sharma@rediffmail.com
KULDEEP KUMAR SHARMA
Overall 12+ years’ experience in Global Travel and Visas. Includes Specialized Immigration Services for
DELL International Services India Pvt Ltd. Main Countries include US, UK, Singapore, Sweden, Malaysia,
Australia, Netherlands etc.
PROFESSIONAL SUM M ARY
Highly personable Immigration / Visa Professional having strong experience in US, UK, Ireland and Singapore
immigration and Visa processing. Poses talent to identify customer needs and have proven track record to gain
customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Have expertise
in resolving escalated issues and improve customer-satisfaction ratings. Received outstanding positive comments
from team members and exceptional feedback from senior management. Proficient with Microsoft Office System
(including Microsoft Word, Microsoft Excel, Microsoft PowerPoint® and Microsoft Outlook®).
FCM Travel Solutions (I) Pvt. Ltd.)– NOIDA DEC 2014 to Continue….
Sr. Immigration Executive
Job Description:
 Based in Noida office, taking care of all categories of visas (Tourist, Business and Work) for
almost all countries for our corporate client.
 Providing back office support to visa team field staff and acting as a bridge for visa team and
implant staff.
 Taking care of all online visa transactions, keeping the report and coordinating with accounts and
credit control team for credit card payment etc.
 Providing strong administrative and back office support to the entire operations at the visa
department.
HCL TECHNOLOGIES INDIAPVT LTD – NOIDA OCT 2012 to Nov 2014
Sr. Immigration Executive (Contractor - FCM Travel Solutions (I) Pvt. Ltd.)
Deputed at HCL Technologies, Noida as Sr. Immigration Executive – Global Immigration Services.
Job Description:
 Co-ordinate with the Consulates, Embassies and Assignment Centre for appointment and
processing.
 Co-ordination with various branch offices and with different stakeholders and other organizations
regarding documents requirement for processing of visas for various countries.
 Updating internal database with latest information / changes related to visa regulations.
 Generation of MIS Reports, maintaining data pertaining to Visa applications received and processed.
 Ensuring settlement of payments by clients.
 Experience in handling insurance related to visas.
…Continued…

2. DELL SERVICES – NOIDA Dec 2011 to Aug 2012
Sr. Immigration Executive (Contractor - FCM Travel Solutions (I) Pvt. Ltd.)
Deputed at DellServices, Noida as Sr. Immigration Executive – Global Immigration Services.
Dell International Services India Private Limited (formerly known as Perot Systems TSI (India) Private Limited)
(“DIS”) is a fully owned subsidiary of Dell, Inc., a global provider of information technology and business solutions.
Headquartered in Round Rock, Texas in the United States, Dell Inc. reported fiscal year 2009 revenue of over $61
billion. The Dell group has approximately 100,000 associates in the Americas, Europe, Middle East and Asia
Pacific. DIS is an international provider of software applications management, testing, migration and engineering
services. DIS offers information technology infrastructure management services as well.
Job Description:
 Handling of H1B, L1B, H4, L2 and H1B transfer cases. Exposure for US, UK, Ireland and Singapore
immigration and Visa processing including work permits, Legal, Corporate Laws, Litigation.
 Co-ordinate with the Consulates, Embassies and Assignment Centre for appointment and
processing.
 Expertise in dealing with matters related to Passport Office, Diplomatic Missions, and Foreign
Regional Registration Office (FRRO).
 Scheduling Online Visa Interviews including stamping for US, UK, and Canada.
 Online Visa interview scheduling for US/UK. Compliance knowledge of Business Executive Program
(BEP).
 In-depth knowledge of rules and regulation related to visa processing. Brief the candidates going for
visa interview with the Consulate.
 Co-ordination with various branch offices and with different stakeholders and other organizations
regarding documents requirement for processing of visas for various countries.
 Updating internal database with latest information / changes related to visa regulations.
 Generation of MIS Reports, maintaining data pertaining to Visa applications received and processed.
 Ensuring settlement of payments by clients.
 Experience in handling insurance related to visas.
Ezee Visa August 2011 - Nov 2011
Manager- Operations
The Partners of M/s EZEE VISA proudly announced, on Monday, the 1st of August 2011, the launch of its travel
related management firm. The firm would be functioning under the name and style of M/s EZEE VISA. The
established Partners, headquartered in DUBAI and SINGAPORE, jointly bring a wealth of collective experience in
making one’s overseas travel made EASY. (http://www.ezeevisa.com)
Job Description
 Taking care for all visa needs for Travel agents, individuals and corporate clients at PAN India basis.
 Taking telephonic emails quarries as well as walk-in customers.
 Making sure that maximum quarries are responded positively and promptly and are converted into
business.
 Providing excellent customer service to corporate clients, maximizing the opportunity for repeat business.
 Managing the visa need of the clients, delivering expert knowledge of Visa arrangements for every
destination.
 Guiding clients on documentation and other policies of embassies for Visa processing.
…Continued…

3. Udaan India Pvt. Ltd. May2010 - July 2011
Manager- Operations
Udaan is one of the oldest Visa Facilitator in India, who has made a distinct presence in today’s Cyber era. Since its
inception in February, 1992, Udaan has developed bridges of communications/ Information/ Contacts & Opportunity
with all the Foreign Missions, leading to transfer of updated information to all associates, regarding Visas and
Foreign Missions on day today basis, possible within minutes and hours instead of days and weeks. For Udaan, the
willingness to embrace new relationships, and retain the old, will be key to maintaining its influence on the
development of the communication industry. (http://www.udaanindia.com/)
Job Description
 Taking care for all visa needs for corporate clients like American Express Travel, HRG SITA Business
Travel at PAN India basis.
 Taking telephonic emails quarries as well as walk-in customers.
 Making sure that maximum quarries are responded positively and promptly.
 Providing excellent customer service to corporate clients, maximizing the opportunity for repeat business.
 Managing the visa need of the clients, delivering expert knowledge of Visa arrangements for every
destination.
 Guiding clients on documentation and other policies of embassies for Visa processing.
Shree Raj Travels & Tours Ltd May2009 - May 2010
Asst Manager- Group Tours
Shree Raj Travels & Tours Ltd. was established in 1976 by the Chairman & Managing Director-
Mr. Lalit Sheth. Raj Travels was the first Outbound Tour Company to introduce Indian Meals on its
Globe Tour Packages. Way back in 1986 when Raj Travels Launched Caravan Kitchens and started
serving "Indian Cuisine- Hot Meals" in Europe, the customer response was so dynamic that it
changed the face of "Indian Tours" forever. Raj Travels has been renowned for PIONEERING some
of the most admired "Customer Services" in tourism. (http://www.rajtravels.com/)
Job Description
 Taking telephonic quarries as well as walk-in customers.
 Making sure that maximum quarries are converted in to confirm bookings.
 Providing excellent customer service to clients, maximizing the opportunity for repeat business.
 Managing the visa need of the clients, delivering expert knowledge of Visa arrangements for every
destination.
 Guiding clients on documentation and other policies of embassies for Visa processing.
KUONI TRAVEL INDIA PVT LTD, NEW DELHI March 2004- April 2009
Assistant Manager- Operations
The Kuoni Travel Group, India, is the country's largest Travel and Tourism Company and a 100% subsidiary of
Kuoni Travel Holding, Switzerland. It is active across virtually every travel segment and operates a number of highly
successful brands in India such as SOTC World Famous Tours in the Leisure segment; BTI Sita in the Business
Travel segment; VFS in the Visa services segment; and Travelmate in the Travel related Services Segment. The
company employs over 2,000 travel professionals. (http://www.kuoniindia.com/)
…Continued…

4. Job Description
Visa & Customer Service
 Providing excellent customer service to clients, maximizing the opportunity for repeat business.
 Managing the visa need of the clients, delivering expert knowledge of Visa arrangements for every
destination.
 Guiding clients on documentation and other policies of embassies for Visa processing.
Operational & Administrative Support
 Efficiently handling all the documentation (paper & online) and ensuring that all services (tkts, hotels,
Overseas Mediclaim Policies, Visas etc) are processed as per regulations.
 Providing strong administrative and back office support to the entire operations at the visa department.
 Handling a team of 8-10 executives.
ROYALEE TOURS & TRAVELS PVT. LTD., NEW DELHI March 2002- March 2004
Trainee- Visa
Royallee Tours and travels are in the Business of Tours and Travels since Company has been providing specialized
Travel and Visa services to its esteemed clients. (http://www.royaleeindiavisa.com)
Job Description
 Worked as a Trainee and visited embassy for depositing / collection of Visa cases.
EDUCATIONAL QUALIFICATION
 Post Graduate Diploma in Tourism Marketing from Kuoni Academy.
 Three Yrs Diploma in Electronics Engineering.
 English Language Certificate from British Council.
 CRS certificate.
PERSONAL DETAILS:
Father’s Name : Sh. Ravindra Pal Sharma
Date of Birth : 25th Dec, 1980
Marital Status : Married
Language Known : Hindi & English
Strengths : Positive attitude, strong commitment towards, efficient Team
Manager, tasks undertaken, hard worker, quick learner.
Signature
(Kuldeep Sharma)