1. HARD SKILLS & SOFT SKILLS
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What is the difference between hard skills and soft skills?
Hard skills are usually related to professional knowledge, tools, or techniques that allow us to
work within our profession. Examples of hard skills are designing a bridge; developing
software; applying taxation laws; and injecting a vaccine. Writing Curriculum Vitae, with
information that relates to education, personal work expertise and experience are also forms
of hard skills.
Effective Language
Basic Numeracy Skills
Basic Computer Skills
Soft skills are the complete collection of our social, communication, and self-management
behaviors. These are the skills that enable us to work effectively and “fit in” at the workplace.
Examples of soft skills are: demonstrating integrity and ethical behavior; being motivated
and having a positive attitude; and critically analyzing information.
Professional communication skills are an integral part of soft skills, focusing mostly on
effective exchange of information. Examples for professional communication skills (as part of
overall soft skills) are negotiating and influencing; interviewing and counselling; working in a
team; and delivering presentations.
Culture-based professional communication and soft skills include many abilities and behaviors.
Some are more basic, others are more complex, depending on professional requirements and
occupational level.
Fundamental Soft Skills
This level of skills is required for all professionals at all levels of occupation. These create the
foundation/basis for all workplace tasks and operations, from the most basic to the most
advanced.
Advanced Soft Skills
This level of skill is required for professionals who are working or seeking employment at an
intermediate to advanced level occupation. These build on the effective use of the
fundamental communication and soft skills. The advanced skills are then used as essential
building blocks for leadership skills.
Leadership Soft Skills
This level of skills is required for managerial and leadership positions in all professions. These
build on the effective use of advanced skills in addition to operational skills competencies
unique to leadership positions.