Team Thunder Cloud

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Team THUNDER CLOUD HELPDESK IN THE CLOUD

HELPDESK IN THE CLOUD Customers ,[object Object]

Single, purpose built CMDB allowing for business awareness of service desk functions

Powerful, proven workflow engine enabling automation of service desk processes

Seamless integration with other service management solutions

Simplified interfaces for rapid incident and problem creation and closure

Multi-tenant architecture supporting service desk consolidation for global enterprises

Built-in process flow taskbar and interactive process model based on ITIL ,[object Object]

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Team Thunder Cloud

1. Team THUNDER CLOUD HELPDESK IN THE CLOUD

3. Contractors

4. Military Users

5. DoD Civilian

7. Single, purpose built CMDB allowing for business awareness of service desk functions

8. Powerful, proven workflow engine enabling automation of service desk processes

9. Seamless integration with other service management solutions

10. Simplified interfaces for rapid incident and problem creation and closure

11. Multi-tenant architecture supporting service desk consolidation for global enterprises

12.

13. Certificate issues

14. Its not safe!

15. Loss of control over data

16. Unable to prove compliance

17. No control over performance

18.

19. Deployment

20. Industry specific standards and protocols

21. Open Client

22. Federated Identity

23. Location Awareness

24. Security

25. SLA’s

26. Life Cycle Management

27.

28. Always at the latest version

29. No additional hardware investment

30. Back up and disaster recovery included

31. Less human interaction

32.

33.

34. Regulatory compliance

35. Data location

36. Data segregation

37. Recovery

38. Investigative support

39.

40. HELPDESK IN THE CLOUD Options/Architectural Comparison

41.

42. Budget issues is a prime reason to move to the cloud.

43. Savings on personnel cost.

44. Savings on hardware cost.

45.

46. Six week pilot of 100 users

47. Transition users over a 12 month period