We are providing Fast, Effective & Economical ISO certification and management Consultancy and offer wide range of consulting services for system & product certification.

1. VQA:. Our Certification Process
We submit the proposal for certification working on our understanding of the business
process of every client and the gathered client information. The entire certification process
includes three main steps:
Contract finalization and agreement
Review management system documents for adequacy to relevant standard.
Conduct management system audit as per applicable standards.
We follow the following procedures for carrying out quality certifications:
Sequence of Audit & Certification
To Be Done By
Process
Decision making on ISO 9001 : 2008 requirement Organization
Analyzing your organization for ISO certification Discussion between your Organization & KVQA
Planning for quality manuals, documented procedure
Organization or Consultant.
& ISO 9001 implementation
Periodic review on preparation for ISO 9001, Action &
Organization
Follow up
Satisfactory preparation for ISO Audit Organization
Fixing up of dates for Audit Organization
Auditing for adequacy of documents Organization
Conducting on site audit at your premises KVQA
AUDIT PROCESS IN DETAIL
Phase 1: Audit preparation
The decision as to whether it is appropriate to perform a certification audit at the Customer’s
is based either on the evaluation of the questionnaire or on the result of the pre-audit.
Phase 2: Evaluation of the quality/environmental/occupational health & safety/ food safety/
information security documents- Stage 1 Of ISO 17021
For Most Management system this audit shall be onsite.
The documents supplied by the Customer Manual, procedures, instructions are evaluated
Phase 3: Implementation of the certification audit – Stage 2 Certification audit.
The certification audit is broken down into the stages of audit planning, audit performance,
documentation of audit results and, if necessary, re-audit.
when conducting the audit is intended for the preparation and implementation of the audit and
can be used as an aid by the Lead Auditor.

2. The audit is performed in accordance with the provisions of ISO 19011-2002.
Phase 4: Recommendation and Issue of Certificate
The certification procedure is reviewed by the head of KVQA For this purpose the lead
auditor submits the following records.
In the case of a positive audit, the Certification Committee of KVQA releases the report of
audit result and the certificates. The certification comities shall comprise of chairman,
verification auditor and relevant experts(who have relevant knowledge sector and standard
specific).
Surveillance audit
Within the validity of the certificate (3 years), surveillance audits are performed minimum
once a year. Date of the first surveillance audit shall not exceed 12 months from the last date
of stage 2 certification Audit. On the basis of the date of the document, 3months are
permissible (other than 1stsurveillance audit) as the period for the surveillance audits. Any
postponements beyond this are subject to the written approval of the head of Certification of
KVQA. The surveillance audits are normally performed by an auditor who audited in the
certification audit or a auditor with the scope or a Lead Auditor Before the surveillance audit,
the auditor is given the manual and, where relevant, the other applicable documents.
He does not conduct a complete review of documents, however. He concentrates on the
amended documents. The activities include inquiries from certification body to the certified
client, reviewing client statement, list its operation, promotional material and website ,
request to the client to provide documents and records and other means of monitoring the
certified clients
Recertification
When the validity of the certificate expires after three years, reassessment is conducted. The
scope of the reassessment corresponds to that of the certification audit (initial) and should
concentrate on the corrective actions taken. All elements othe standard are audited. Only the
effort involved in reviewing the document is less than in the certification audit (initial). The
date for the reassessment shall be before the expiry date given in the certificate. The
recertification audit shall not exceed three years from the date of decision of the previous
certification audit.
The recertification audit covers the performance of the management system over the previous
certification cycle and include the review of surveillance report. The client can directly go to
stage 2 audit except for the situation where there has been significant change in the
management system, client of the context in which the management system is operating. The

3. case of multisite shall be as applicable of a certification audit.
The reporting of a recertification audit shall be same as the certification audit. The corrective
actions shall be submitted prior to expiry of the certificate.
Extension audit
Should the scope of the existing certification be extended, the extension may be included by
means of an extension audit. The extension audit may be performed in context of a
surveillance audit, re-audit or on a separate date as agreed. The extension audit includes
-change in the verification level (standards)]
-change in the scope, Change in address or name
Some major complaint about the certified client
The documents for the extended area are reviewed by the auditor/audit team and the
elements relevant to the extension audited. As with the certification audit (initial), the report
of audit result, audit checklist shall be documented and dealt by the lead auditor.
Special surveillance audit
KVQA at regular intervals demands the following documents on the basis of the reference
list in order to review the procedure with respect to content and compliance with stipulated
procedures.
- report of audit result
- copies of certificates
The KVQA will provide it basically with the complete procedures, for example, certification
and, where relevant, surveillance audits
Suspending, withdrawing or reducing scope
The certificate can be suspended or withdrawn if Client requests for the same and the Scope can
be reduced to exclude the parts not meeting the requirements
In case of misuse of certificates, procedure shall be:
KVQA monitors the use of certificates issued by it within the scope of its

4. supervisory audits and by means of "market observations"
In the case of "market observation" (passive supervision), KVQA reacts to
complaints raised by third parties against certified enterprises.
The use of certificates is specified in the contract regarding certification and right of
utilization of the KVQA symbol, which the clients are required to follow and is verified in
surveillance audits.
Where impermissible use or unauthorized amendment to certificates and/or
misleading use of certificates for advertising purposes are detected by KVQA, head of
certification
KVQA initiates suitable action which, depending on type and severity, may include:
-Written notification to the certification holder, A formal warning
-Public disclosure of the misuse or Revocation of the certificate
Reasons for withdrawal or cancellation
KVQA is authorized to suspend or withdraw any certificates issued if the
certificates have been misused. KVQA has the right to cancel any certificates issued if
-Supervision indicates that significant preconditions, which existed at the time
of issue of the certificate, are no longer applicable.
-Supervision cannot be performed for reasons for which the clients are
responsible.
-The fees are not paid within the set period after reminder
-The client has gone to bankruptcy.
-The continued use of the certificates in view of its informational value on
market is no longer reasonable, due to circumstance, which were not clearly apparent at time
of audit.
KVQA:. Contact Us
Mr. Arun Kumar
Kvalitet Veritas Quality Assurance
F-300, Sector-63, Noida

5. India Pin -201301
Phone: +(91)-(120)-4330000 / 4601102 / 4601122
Fax: +(91)-(11)-22711940
Mobile: +(91)-9891295551
Email: delhi@kvqaindia.com