8. Dependency Mapping Incident Infrastructure Layer System Server Router Router Subnet Software Management Tool Business Layer User users Cost Center Contract Service Provider Organization Service Layer Hardware Service Network Service Application Service
9. Manage All Sources of Change C onfiguration M anagement D atabase ( CMDB ) Network Infrastructure Discovery tool discovers Changes on the network Requester Supervisor request changes System administrator imports changes from 3 rd party applications Excel sheet, bar code scanning, monitoring, … Deployment plan Project manager reconciles modeled changes