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IDC España
Top 10 Predictions 2012
Compitiendo por el futuro en un mercado
cada vez más complejo
Centro Innovación BBVA, Madrid
14 de diciembre de 2011

                                                                                   #prediccionesIDC

Copyright IDC. Reproduction is forbidden unless authorized. All rights reserved.
Agenda

 Introducción   Predicciones 2012   Conclusiones




© IDC                                     Dec-11   2
Revisión de las predicciones de 2011
Predicción             Mensaje                Métrica                           Acierto

La incertidumbre se    IDC pronosticó un      TIC crecerán -1,5%, las TI el -
vuelve a instalar en   crecimiento plano      3,5%
España                 en 2011
                       Chief Innovation vs    Principios 2011, 60% CIOs
CIO vs CIO             Intelligence vs        criterio inversión max valor y
                       Information Officer    min riesgo, finales un 68%
Vuelta a las raíces    Reinvención de la      HP - PSG, Nokia-Microsoft,
                       oferta para crear      New Fujitsu, Google-Motorola,
                       estrategias de valor   etc.
La demanda de          Tecnología de          En 2011, 3 millones más de
tecnología consumo     consumo, media y       conexiones móviles a internet
en eclosión            contenidos             frente a 1 millón desde el PC

Eclosión y guerra de TIC Prosumer vs          Smartphones & tables han
los dispositivos de  TIC                      crecido un 22% en España
consumo              Consumerization

  © IDC                                                                           Dec-11   3
Revisión de las predicciones de 2011
Predicción      Mensaje                     Métrica                         Acierto

Social          Tecnologías para la         El 14,7% de las empresas
Business coge   productividad del puesto    españolas tienen implantadas
velocidad       de trabajo                  soluciones social business

Expansión del   Mayor presión en la         La información ha crecido más
Universo        gestión de la información   de un 50% en España
Digital
La batalla de   La Nube se consolida -      Más del 15% de las empresas
la Nube         comienza la adopción        españolas ya utilizan Cloud
                                            Computing en 2011
Internet -      Del bajo coste y la         El negocio B2B y B2C ha
eCommerce       desintermediación a         crecido un 24%. +2 Millones
                propuestas de valor         de usuarios redes sociales.
El nuevo rol de Millones de conexiones y    +2 Millones de líneas M2M en
la red          redefinición del operador   España en 2011


  © IDC                                                                       Dec-11   4
Agenda

 Introducción   Predicciones 2012   Conclusiones




© IDC                                     Dec-11   5
The Essential Equation: Costs Have to be Reduced
  While Expanding Market Relevance and Operational
  Excellence

                                                                     INDUSTRY
                    Revenue                                            BASED


  Infrastructure                            UC and collaboration
 rationalisation                                                     NETWORK
and lower cost of                                                     BASED
     delivery


                                     Telecom market                   Increase
                                                                      portfolio
                                                                     and service
                                                                      flexibility
                                      Infrastructure

                              2000                            2015


  © IDC                                                                         Dec-11   6
The Old "Inside-Out" Model Gives Way
to the "Outside-In"

                                 Tablets
            POP
                                            PCs


 CPE




                                            Netbooks
Smart
metres
         Televisions              People
                                  machine
© IDC                                         Dec-11   7
Shifting demand patterns means a
Broader Context for the Telco CIO


                                             T          Tablet
                              Network
                           Infrastructure
                                             E
                                                            Mobile
                        Own
                     Datacentre
                                             L
                                  IT
                                             C              TVs
                            Infrastructure
                                             O
          Third-Party
                                                      PCs
        Infrastructure
         and Services                        Smart
                                             Metres


© IDC                                                                Dec-11   8
Balance of power shifting to the
Demand Side:


    HOUSEHOLDS              INDIVIDUALS                BUSINESSES

Domestic                   Lifestyle individual:       CIO opening up
household:                 preferred device(s),        digital platform:
balancing household        anywhere access             balancing the need
members' demands,          Brand                       for security and
budget,                                                process with the
entertainment,                                         consumerisation of
education                                              devices, applications
Tension with egov                                      and user behaviour
                                THINGS
                      vehicles, buildings, meters …
                      Embedding in process verticals

© IDC                                                                  Dec-11   9
Spending by Users on Telecom
    Services by Country
                           Turkey                                                                                                     Germany
$ Billions                                                                                            $ Billions
                                                  CAGR                                                                                                    CAGR
      16                                                                                                     60
                                                   1%                                                                                                      -2%
      14
                                                                                                             50
      12
                                                                                                             40
      10                                                     Mobile Data                                                                                         Mobile Data
                                                             Mobile Voice                                                                                        Mobile Voice
       8
                                                             Fixed Data          Spain                       30
                                                                                                                                                                 Fixed Data
       6                                                     Fixed Voice                                                                                         Fixed Voice
                                                                                                             20
       4                                                    35                                  CAGR
       2                                                    30                                   -1%         10


       0                                                    25                                                0
        2010       2011    2012    2013    2014     2015                                                       2010           2011   2012   2013   2014   2015
                                                                                                                 Mobile Data
                                                            20
                                                                                                                 Mobile Voice


                            Russia                          15
                                                                                                                 Fixed Data
                                                                                                                 Fixed Voice
                                                                                                                                     Sweden
$ Billions                                                                                              $ Billions                                         CAGR
                                                            10
                                                  CAGR                                                       8
       40
                                                   2%        5
                                                                                                                                                            -1%
       35                                                                                                    7

                                                             0                                               6
       30                                                     2010        2011   2012   2013   2014   2015
       25                                                                                                    5                                                   Mobile Data
                                                                 Mobile Data
                                                                 Mobile Voice                                                                                    Mobile Voice
       20                                                                                                    4
                                                                 Fixed Data                                                                                      Fixed Data

                                                                 Fixed Voice                                 3                                                   Fixed Voice
       15

       10                                                                                                    2

           5                                                                                                 1

           0                                                                                                 0
            2010    2011    2012    2013    2014     2015                                                     2010        2011       2012   2013   2014   2015



Source: WW Telecom Services Database, 1H11
     © IDC                                                                                                                                                  Dec-11      10
European Telecom Connectivity Market in Transition:
        What’s up and what’s not!



        WE Markets in Decline                                      WE Markets Growing
$ Billions                                            $ Billions
       250                                                   120

       200                                                   100

                                                              80
       150
                                                              60
       100
                                                              40
         50
                                                              20

             0                                                     0
              2010   2011   2012   2013   2014    2015              2010   2011   2012   2013   2014   2015
                TDM Voice          Other Fixed Data                         Ethernet     Mobile Data
                Mobile Messaging Mobile Voice                               IP VPN       Broadband


Source: WE Telecom Services Database, 3Q11
     © IDC                                                                                               Dec-11   11
Fixed and Mobile Spending per Capita
                 (2011)

                                                                                AU
                                                                                CH



                                                              CA
                                                                           NO
Fixed Spending per Capita




                                                                SG        US
                                                                                     JP


                                                                DK

                                       DE           GB
                                                     FR                                            AE
                                                       IT
                                                        ES


                                      BR
                                                                FI


                                      TW
                                                                     KW
                                                   KR




                                 CN                  Source: WW Telecom Services Database, 1H11
                            IN
                                       Mobile Spending per Capita
                    © IDC                                                                 Dec-11   12
Western Europe Client Devices Forecast shows shift to smart
phones as new dominant platform

                                    Western Europe Client Devices Forecast
               400

               350

               300

               250
     M Units




               200

               150

               100

                50

                 0
                  2004    2005     2006      2007      2008       2009      2010        2011      2012     2013      2014       2015

                     Desktop     Notebook         Mini Notebook          Media Tablet          Feature Phone      Smartphone

 Sources: IDC EMEA PC Tracker Forecast Update Q2 2011 , IDC EMEA Media Tablet and eReader Forecast - Q2 2011, Worldwide Quarterly Mobile
 Phone Tracker - 2011 Q2 - Forecast

  © IDC                                                                                                                           Dec-11
The need for Unified communications
in the workplace




                  Security



© IDC                                 Dec-11   14
With all of the digital components routes
to Market become critical




© IDC                                       Dec-11   15
Key video trends drive consumer
choice


             Digitization
                                  ?       High definition

            On demand                         Multiscreen

               Multiplay                    Connected TV

                       Multiplatform competition

        Plethora of choices allows personalized experience, but
               also causes confusion and inconvenience
                      = opportunity for operators!
© IDC                                                         Dec-11   16
The ‘love/hate’ triangle:
 partners and competitors
Device brand and service          Mobile operators                              Established brands and free
brand contend with the            Control over network performance              service model trump
operator brand eg: Apple,         Some control over the user experience         operators’ own brands and
RIM (Blackberry)                  Subsidises and sells mobile handsets          paid service model
                                  Billing and customer care relationship


                       Purchasing power constrains           Can make sure that mobile
                       vendors’ freedom over                 internet users see operators’
                       handset features, branding            brands and services first
                                        Extending device brands to
                                        internet services
                                        Eg: Apple (iTunes), Nokia (Ovi)

    Device vendors                                               Internet service brands
    Control over device features
                                                                 Established user base and brand loyalty
    Control over out-of-box software/content
                                                                 Established systems & processes
    Some control over the user experience
                                                                 Expertise in media-based models
    Brand loyalty
                                          Extending service brands to
                                          devices
                                          Eg: Google (Android),
                                          Microsoft (Windows Live)

 © IDC                                                                                            Dec-11   17
The Telco Advantage in the cloud Eco
system for business customers
        Design




                 Consulting


                 Integration
                                            Network
        Build




                  Equipment
                                           equipment                        Traditional IT service
                                           providers                        pure-play positioning
                 Outsourcing

                  Managed
                  Services        More advanced telecom
                                  business provisioning
        Run




                 Maintenance


                   Traffic         Basic telecom
                                business positioning
                   Access


                                                                      Hosting/
                                                                                  Desktop/   Business Business
                               Voice         Data     LAN       WAN     Data-
                                                                                   Mobile     Apps    Process
                                                                       centre


                                       Communication services                    IT/business services



© IDC                                                                                                       Dec-11   18
Telcos are One of the Possible
Deliverers of the Final Service


          MNC


          SME


        Consumer


         Devices

© IDC                             Dec-11   19
Third Platform for Industry Growth



                                             Social   Big Data/
                                           Business Analytics
  Trillions
        of “Things”
                                        Mobile
                                      Broadband
                                                 Mobile   Cloud
                                                Devices Services
                                                 & Apps
                Billions                                                Millions
                      of Users                                                of Apps
                                                     2011



                                                LAN/   Client-
                                              Internet Server

               Hundreds of Millions                  PC          Tens of Thousands
                           of Users                                     of Apps
                                                     1986




                                          Millions          Thousands
                                          of Users            of Apps


© IDC                                                                                   Dec-11
Agenda

    Introducción   Predicciones 2012   Conclusiones




© IDC                                        Dec-11   21
La recuperación tendrá que esperar

             ¿Qué quiere ser europa?

         Escenario 1:            Escenario 2:
        Mayor Integración       Ruptura del Euro




© IDC                                              Dec-11
... Con riesgo de recesión

               Índice R (Recesión)




   2007     2008       2009          2010         2011

                                            Fuente: Google insigth

© IDC                                                 Dec-11
Mercado TIC en perspectiva
8%




4%
                                                       TI


                                                 TIC
0%      07   08   09   10   11   12   13   14   15

                                                          C

-4%




-8%




     © IDC                                       Dec-11
La composicón del mercado
                    Software                                    Software




                                        IT Services                              IT Services
                    Hardware                                    Hardware




                                                         2012
        2011




                          Telecom services                           Telecom services




 >50%   -10% a -50% 0% a -10% 0% a 10% 10% a 50 % <50%
© IDC                                                                                      Dec-11
Zoom en el hardware



                        Client system                                           Client system




                                                                 2012
        2011




                 Storage                                                 Storage


                 Server                                                  Server
                 system                                                  system
                                 Network                                                 Network
                                equipment                                               equipment

                Periphrals                                              Periphrals
                & add ons                                               & add ons




         >50%   -10% a -50% 0% a -10% 0% a 10% 10% a 50 % <50%

© IDC                                                                                               Dec-11
Zoom en ”Client systems”




                                                                           Tablets & eReaders
                Tablets & eReaders


                                                                                                 Personal computer
                                     Personal computer




                                                                    2012
        2011




                                                                                                Smartphones
                                     Smartphones




         >50%      -10% a -50% 0% a -10% 0% a 10% 10% a 50 % <50%

© IDC                                                                                                                Dec-11
2012: Salto digital de los clientes…




                 LBS
                 Realidad aumentada
Usabilidad




                                              Nueva era de
                 Medios de pago
                 Multitouch
                 Proliferación dispositivos
                 App. Móviles
                 Reconocimiento voz           servicios de
                 Servicios cloud
                 B.A. Móvilmovimiento
                 Patrones                      consumo




 © IDC                                               Dec-11
2012: punto de no retorno de …

   + Redes sociales

   + Adopción de Dispositivos

   + Barrera personal/profesional




                 •Infraestructura: Ruptura ciclo de vida

                 •Operaciones: Complejidad del soporte

                 •Estrategia: Mitigación de riesgos
 © IDC                                                     Dec-11
Agenda

    Introducción   Predicciones 2012   Conclusiones




© IDC                                        Dec-11   30
4- Social Business – Dejando atrás la fase
 de experimentación




© IDC                                         Dec-11
4- Social Business – Dejando atrás la fase
  de experimentación
                                                 Nuevos
                                                 modelos de
                                                 negocio




             Consistencia              Cultura
Crece la
madurez en                                                    Las personas
Social                                                        son el centro
Business



                              Gestión
                            Conocimiento


 © IDC                                                              Dec-11
5-Internet of Things – De la promesa a
 una realidad conectada




© IDC                                     Dec-11
5-Internet of Things – De la promesa a
 una realidad conectada
             Personas con
             sensores
                                           Nuevos
                                           modelos de
                            Internet of    negocio
         M2M: el            Things
         pegamento




                                          e-car
                                          e-health
                                          Smart grids
             Dispositivos
             inteligentes

© IDC                                            Dec-11
6-Big Data – La disrupción llega a la
 toma de decisiones




© IDC                                    Dec-11
6-Big Data – La disrupción llega a la
 toma de decisiones




              No                     Sí




               Flujo continuo de datos




© IDC                                     Dec-11
Agenda

    Introducción   Predicciones 2012   Conclusiones




© IDC                                        Dec-11   37
7-Las tecnologías inteligentes serán
verticales




© IDC                                  Dec-11
7-Las tecnologías inteligentes serán
verticales




                                 #3 Vijay Govindarajan
                                  “Reverse Innovation”




© IDC                                          Dec-11
8-Cloud redefinirá la cadena de valor de
la industria TIC
 An innovation that is disruptive allows a whole   new population of
 consumers access to a product or service that was historically only
 accessible to consumers with a lot of money or a lot of
 skill. Characteristics of disruptive businesses, at least in their initial stages, can
 include: lower gross margins, smaller target markets, and simpler products and
 services that may    not appear as attractive as existing solutions when
 compared against traditional performance metrics.




                                                                 #1 Clayton Christensen
                                                                 “Disruptive Innovation”
© IDC                                                                             Dec-11
8-Cloud redefinirá la cadena de valor de
  la industria TIC
                                                 Outsourced Public Cloud
                                                      Optimization
             Low                                                                     “Convergence” of
                                                           Greater Integration
                                                                                      Private to Public
                                                          Across Public Digital
                                                                                      Cloud Services”
                                                            Services Supply
                              Service Delivery
                                                                                       Key to Market
                               Supply Chain
                                                            Chain Elements
                                                                                          Inflexion
Public                                                                                                           Partnership

                                                                                                                Business




                                                                                         Greater Integration


                                                                                         (Private to Public)
             Zero-




                                                                                           Across Cloud
Service     Defect,                                                                                            Zero-Defect,          Enablers




                                                                                               Types
Delivery    Carrier                                                                                            Carrier-Class,           to
Maturity     Class,
           Automated
                        Hybrid                                                                                  Automated
                                                                                                                  Service             Market
            Delivery                                                                                             Delivery            Creation
                              Service Delivery
                               Supply Chain




                                                                                                                  Model

                                                                                                                  Ecosystem
Private                                                                              Greater Integration
                                                                                       Across Private
                                                                                      Digital Services
                                                                                       Supply Chain                  Service
             Low                                                                         Elements
                                                                                                                 Delivery Model          Key

                       2010                                                       2020                           SaaS (Operations)

                                   Outsourced Private Cloud                                                      IaaS (Operations)
                                                                                                                 PaaS
                                Transformation and Optimization                                                  (Development)
                                                                                                                 TaaS (Testing)

   © IDC                                                                                                                               Dec-11
8-Cloud redefinirá la cadena de valor de
la industria TIC




                                   #2 W. Chan Kim and
                                     Renée Mauborgne
                                 “Blue Ocean Strategy”




© IDC                                           Dec-11
9-Liderazgo tecnológico para la
transformación en tiempos complejos




© IDC                                 Dec-11
9-Liderazgo tecnológico para la
transformación en tiempos complejos




© IDC                                 Dec-11
9-Liderazgo tecnológico para la
transformación en tiempos complejos




© IDC                                 Dec-11
9-Liderazgo tecnológico para la
transformación en tiempos complejos
                                        2010
                                      17 meses



                                        2011
                                      19 meses

           15%              1.8
        Conversión         Meses            Interacción
                                                 Digital
           42%              3.1           Exploración
        Conversión         Meses
          22,5%             4.1         Contacto/SQL = 7%
        Conversión         Meses
          31,5%                           Evaluación
                            3.5
        Conversión         Meses
           50%              5.3          SQL/WIN = 22%
        Conversión         Meses            Compra
           44%               1.3        Interacción
        Conversión          Meses       Personal
© IDC                                            Dec-11
9-Liderazgo tecnológico para la
transformación en tiempos complejos
                           Grupo
    CIO                    Decisión




          90’s                     Actualidad




Fuentes          Fuerza    Fuentes          Fuerza
Independientes Comercial   Independientes Comercial
© IDC                                           Dec-11
Agenda

    Introducción   Predicciones 2012   Conclusiones




© IDC                                        Dec-11   48
4 Disruptive Forces Will Drive 2012 Growth




 © IDC                                       Dec-11
But They Are Connected to Each Other
                                        The Third Platform for
                                        IT Industry Growth & Innovation




© IDC
   Copyright 2011 IDC. Reproduction is forbidden unless authorized. All rights   Dec-11
   reserved.
2012 Will Be About Competing for 2020

By 2020, when the ICT industry
reaches $5 trillion — $1.7
trillion larger than it is today —
at least 80% of the industry's
growth will driven 3rd Platform
technologies and solutions.


 In 2012, battles to lead the
 ICT marketplace of 2020 will
 start to be won and lost.



© IDC
   Copyright 2011 IDC. Reproduction is forbidden unless authorized. All rights   Dec-11
   reserved.
Emerging Markets Impact Is Growing

Emerging markets will account for 28%
of global IT spending in 2012
     14% growth over 2011
     53% of all 2012 IT spending growth
China will pass Japan in IT spending
     With 28% of emerging markets spend, and
     2012 growth of almost 20%


      Emerging markets products
      and vendors will drive into
      developed markets


  IDC
© 2011 IDC                                     Dec-11   6
In 2012, It Is Vital to Join the "Lead Pack"

2012 will be “like” 2011, but very different:
 • Mobile devices will have won decisively
 • Cloud platform battles will be in full force
 • Social technologies will be a “must have”
 • Big Data will be next essential capability
 • Vertical competency will be at the core of
   next-generation solutions
 • Emerging markets are already the new
   center of growth, driving new design points
 • New players will no longer be “disruptors”     Requires greater
 • Incumbents will face “crossroads” moments      urgency, to jump
                                                  aboard the third
                                                  platform, and
                                                  join the “lead
                                                  packs”
   IDC
 © 2011 IDC                                                    Dec-11   15
Agenda

    Introducción   Predicciones 2012   Conclusiones




© IDC                                        Dec-11   54
© IDC   Dec-11   55
Las cosas están cambiando




© IDC                       Dec-11   56
The Asia/Pacific IT Markets
    Priority Geographies



            Emerging                                                      Growth
Market                               Thai: $6.6B
                                        9.4%     Mal: $6.6B
Growth
                                                   9.1%
                                                                    HK: $7B
                                                                      8%



                    NZ: $4.2B
                      6.2%
                                                          Tai: $6.8B  Advanced
                                                             6.1%




                                       Market Size
  © IDC       Source: IDC vQ3 2010 APJ Blackbook, Nov 2010 (All data for 2011 in US$, 2011 YoY)   Dec-11
Este puede ser el momento
 más fascinante para estar
     en esta industria.

                   ¡Aprovechémoslo!

 Copyright IDC. Reproduction is forbidden unless authorized. All rights reserved.
Sí, lo es…

                   Big Data
             Enterprise MobileNext
               Consumerization
                Social Business
        Cloud Computing Adoption Trends

                    LATAM
                     APAC
                 Oriente Medio
                Europa del Este

           Esto te hace responsable de
          detectar cada oportunidad, de
                  liderar tu futuro.


© IDC                                Dec-11
Ghandi decía que no quería
 seguidores, sino líderes.

        IDC os puede ayudar a
         liderar vuestro futuro

© IDC                             Dec-11
Assess                                  Prepare                                    Execute


 Leverage IDC’s local and global          Leverage IDC’s market research and local    Leverage IDC’s brand and market
 resources to help you better assess      expertise to ensure your marketing is       presence to enhance relationships by
 your local market. For example:          locally relevant and your sales teams can   delivering value and resources in “sales
                                          stand above their competitors.              neutral” environments.
 We can help you prioritize your target
 markets with local data & guidance:      We can increase industry and solution       • Industry Workshops/Roundtables
 • by Industry                            knowledge of your field sales force         • Account-specific IT road-mapping
 • by Geography                           • Industry Training Workshops               • Customized account benchmarking
 • by Technology                          • Bulletproofing sessions for messaging       activities
 • Installed Base, Growth, Forecasts      • Understand KPI of influencers             • Whitepapers/Thought-leadership
                                                                                        content
 We can help you create a customized      Our analysts have access that can help      • Industry/geography specific case
 local TAM                                you create deeper understanding of key        studies
                                          clients. Our strategic account profiling    • Lead generation activities
 We can help you understand the
 competitive positioning of solutions     can get deep into tier one accounts
                                          • Business issues
 We can help with local clustering and    • Strategic initiatives
 segmentation assessments                 • Influencers

© IDC                                                                                                                  Dec-11    61
La oferta de
        IDC es muy amplia,
        déjanos que te la
        expliquemos con
        detalle!


© IDC                         Dec-11   62
Feliz Navidad
               y
        Próspero Año 2012




© IDC                       Dec-11   63
#prediccionesIDC




© IDC                      Dec-11

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IDC España Predictions 2012

  • 1. IDC España Top 10 Predictions 2012 Compitiendo por el futuro en un mercado cada vez más complejo Centro Innovación BBVA, Madrid 14 de diciembre de 2011 #prediccionesIDC Copyright IDC. Reproduction is forbidden unless authorized. All rights reserved.
  • 2. Agenda Introducción Predicciones 2012 Conclusiones © IDC Dec-11 2
  • 3. Revisión de las predicciones de 2011 Predicción Mensaje Métrica Acierto La incertidumbre se IDC pronosticó un TIC crecerán -1,5%, las TI el - vuelve a instalar en crecimiento plano 3,5% España en 2011 Chief Innovation vs Principios 2011, 60% CIOs CIO vs CIO Intelligence vs criterio inversión max valor y Information Officer min riesgo, finales un 68% Vuelta a las raíces Reinvención de la HP - PSG, Nokia-Microsoft, oferta para crear New Fujitsu, Google-Motorola, estrategias de valor etc. La demanda de Tecnología de En 2011, 3 millones más de tecnología consumo consumo, media y conexiones móviles a internet en eclosión contenidos frente a 1 millón desde el PC Eclosión y guerra de TIC Prosumer vs Smartphones & tables han los dispositivos de TIC crecido un 22% en España consumo Consumerization © IDC Dec-11 3
  • 4. Revisión de las predicciones de 2011 Predicción Mensaje Métrica Acierto Social Tecnologías para la El 14,7% de las empresas Business coge productividad del puesto españolas tienen implantadas velocidad de trabajo soluciones social business Expansión del Mayor presión en la La información ha crecido más Universo gestión de la información de un 50% en España Digital La batalla de La Nube se consolida - Más del 15% de las empresas la Nube comienza la adopción españolas ya utilizan Cloud Computing en 2011 Internet - Del bajo coste y la El negocio B2B y B2C ha eCommerce desintermediación a crecido un 24%. +2 Millones propuestas de valor de usuarios redes sociales. El nuevo rol de Millones de conexiones y +2 Millones de líneas M2M en la red redefinición del operador España en 2011 © IDC Dec-11 4
  • 5. Agenda Introducción Predicciones 2012 Conclusiones © IDC Dec-11 5
  • 6. The Essential Equation: Costs Have to be Reduced While Expanding Market Relevance and Operational Excellence INDUSTRY Revenue BASED Infrastructure UC and collaboration rationalisation NETWORK and lower cost of BASED delivery Telecom market Increase portfolio and service flexibility Infrastructure 2000 2015 © IDC Dec-11 6
  • 7. The Old "Inside-Out" Model Gives Way to the "Outside-In" Tablets POP PCs CPE Netbooks Smart metres Televisions People machine © IDC Dec-11 7
  • 8. Shifting demand patterns means a Broader Context for the Telco CIO T Tablet Network Infrastructure E Mobile Own Datacentre L IT C TVs Infrastructure O Third-Party PCs Infrastructure and Services Smart Metres © IDC Dec-11 8
  • 9. Balance of power shifting to the Demand Side: HOUSEHOLDS INDIVIDUALS BUSINESSES Domestic Lifestyle individual: CIO opening up household: preferred device(s), digital platform: balancing household anywhere access balancing the need members' demands, Brand for security and budget, process with the entertainment, consumerisation of education devices, applications Tension with egov and user behaviour THINGS vehicles, buildings, meters … Embedding in process verticals © IDC Dec-11 9
  • 10. Spending by Users on Telecom Services by Country Turkey Germany $ Billions $ Billions CAGR CAGR 16 60 1% -2% 14 50 12 40 10 Mobile Data Mobile Data Mobile Voice Mobile Voice 8 Fixed Data Spain 30 Fixed Data 6 Fixed Voice Fixed Voice 20 4 35 CAGR 2 30 -1% 10 0 25 0 2010 2011 2012 2013 2014 2015 2010 2011 2012 2013 2014 2015 Mobile Data 20 Mobile Voice Russia 15 Fixed Data Fixed Voice Sweden $ Billions $ Billions CAGR 10 CAGR 8 40 2% 5 -1% 35 7 0 6 30 2010 2011 2012 2013 2014 2015 25 5 Mobile Data Mobile Data Mobile Voice Mobile Voice 20 4 Fixed Data Fixed Data Fixed Voice 3 Fixed Voice 15 10 2 5 1 0 0 2010 2011 2012 2013 2014 2015 2010 2011 2012 2013 2014 2015 Source: WW Telecom Services Database, 1H11 © IDC Dec-11 10
  • 11. European Telecom Connectivity Market in Transition: What’s up and what’s not! WE Markets in Decline WE Markets Growing $ Billions $ Billions 250 120 200 100 80 150 60 100 40 50 20 0 0 2010 2011 2012 2013 2014 2015 2010 2011 2012 2013 2014 2015 TDM Voice Other Fixed Data Ethernet Mobile Data Mobile Messaging Mobile Voice IP VPN Broadband Source: WE Telecom Services Database, 3Q11 © IDC Dec-11 11
  • 12. Fixed and Mobile Spending per Capita (2011) AU CH CA NO Fixed Spending per Capita SG US JP DK DE GB FR AE IT ES BR FI TW KW KR CN Source: WW Telecom Services Database, 1H11 IN Mobile Spending per Capita © IDC Dec-11 12
  • 13. Western Europe Client Devices Forecast shows shift to smart phones as new dominant platform Western Europe Client Devices Forecast 400 350 300 250 M Units 200 150 100 50 0 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 Desktop Notebook Mini Notebook Media Tablet Feature Phone Smartphone Sources: IDC EMEA PC Tracker Forecast Update Q2 2011 , IDC EMEA Media Tablet and eReader Forecast - Q2 2011, Worldwide Quarterly Mobile Phone Tracker - 2011 Q2 - Forecast © IDC Dec-11
  • 14. The need for Unified communications in the workplace Security © IDC Dec-11 14
  • 15. With all of the digital components routes to Market become critical © IDC Dec-11 15
  • 16. Key video trends drive consumer choice Digitization ? High definition On demand Multiscreen Multiplay Connected TV Multiplatform competition Plethora of choices allows personalized experience, but also causes confusion and inconvenience = opportunity for operators! © IDC Dec-11 16
  • 17. The ‘love/hate’ triangle: partners and competitors Device brand and service Mobile operators Established brands and free brand contend with the Control over network performance service model trump operator brand eg: Apple, Some control over the user experience operators’ own brands and RIM (Blackberry) Subsidises and sells mobile handsets paid service model Billing and customer care relationship Purchasing power constrains Can make sure that mobile vendors’ freedom over internet users see operators’ handset features, branding brands and services first Extending device brands to internet services Eg: Apple (iTunes), Nokia (Ovi) Device vendors Internet service brands Control over device features Established user base and brand loyalty Control over out-of-box software/content Established systems & processes Some control over the user experience Expertise in media-based models Brand loyalty Extending service brands to devices Eg: Google (Android), Microsoft (Windows Live) © IDC Dec-11 17
  • 18. The Telco Advantage in the cloud Eco system for business customers Design Consulting Integration Network Build Equipment equipment Traditional IT service providers pure-play positioning Outsourcing Managed Services More advanced telecom business provisioning Run Maintenance Traffic Basic telecom business positioning Access Hosting/ Desktop/ Business Business Voice Data LAN WAN Data- Mobile Apps Process centre Communication services IT/business services © IDC Dec-11 18
  • 19. Telcos are One of the Possible Deliverers of the Final Service MNC SME Consumer Devices © IDC Dec-11 19
  • 20. Third Platform for Industry Growth Social Big Data/ Business Analytics Trillions of “Things” Mobile Broadband Mobile Cloud Devices Services & Apps Billions Millions of Users of Apps 2011 LAN/ Client- Internet Server Hundreds of Millions PC Tens of Thousands of Users of Apps 1986 Millions Thousands of Users of Apps © IDC Dec-11
  • 21. Agenda Introducción Predicciones 2012 Conclusiones © IDC Dec-11 21
  • 22. La recuperación tendrá que esperar ¿Qué quiere ser europa? Escenario 1: Escenario 2: Mayor Integración Ruptura del Euro © IDC Dec-11
  • 23. ... Con riesgo de recesión Índice R (Recesión) 2007 2008 2009 2010 2011 Fuente: Google insigth © IDC Dec-11
  • 24. Mercado TIC en perspectiva 8% 4% TI TIC 0% 07 08 09 10 11 12 13 14 15 C -4% -8% © IDC Dec-11
  • 25. La composicón del mercado Software Software IT Services IT Services Hardware Hardware 2012 2011 Telecom services Telecom services >50% -10% a -50% 0% a -10% 0% a 10% 10% a 50 % <50% © IDC Dec-11
  • 26. Zoom en el hardware Client system Client system 2012 2011 Storage Storage Server Server system system Network Network equipment equipment Periphrals Periphrals & add ons & add ons >50% -10% a -50% 0% a -10% 0% a 10% 10% a 50 % <50% © IDC Dec-11
  • 27. Zoom en ”Client systems” Tablets & eReaders Tablets & eReaders Personal computer Personal computer 2012 2011 Smartphones Smartphones >50% -10% a -50% 0% a -10% 0% a 10% 10% a 50 % <50% © IDC Dec-11
  • 28. 2012: Salto digital de los clientes… LBS Realidad aumentada Usabilidad Nueva era de Medios de pago Multitouch Proliferación dispositivos App. Móviles Reconocimiento voz servicios de Servicios cloud B.A. Móvilmovimiento Patrones consumo © IDC Dec-11
  • 29. 2012: punto de no retorno de … + Redes sociales + Adopción de Dispositivos + Barrera personal/profesional •Infraestructura: Ruptura ciclo de vida •Operaciones: Complejidad del soporte •Estrategia: Mitigación de riesgos © IDC Dec-11
  • 30. Agenda Introducción Predicciones 2012 Conclusiones © IDC Dec-11 30
  • 31. 4- Social Business – Dejando atrás la fase de experimentación © IDC Dec-11
  • 32. 4- Social Business – Dejando atrás la fase de experimentación Nuevos modelos de negocio Consistencia Cultura Crece la madurez en Las personas Social son el centro Business Gestión Conocimiento © IDC Dec-11
  • 33. 5-Internet of Things – De la promesa a una realidad conectada © IDC Dec-11
  • 34. 5-Internet of Things – De la promesa a una realidad conectada Personas con sensores Nuevos modelos de Internet of negocio M2M: el Things pegamento e-car e-health Smart grids Dispositivos inteligentes © IDC Dec-11
  • 35. 6-Big Data – La disrupción llega a la toma de decisiones © IDC Dec-11
  • 36. 6-Big Data – La disrupción llega a la toma de decisiones No Sí Flujo continuo de datos © IDC Dec-11
  • 37. Agenda Introducción Predicciones 2012 Conclusiones © IDC Dec-11 37
  • 38. 7-Las tecnologías inteligentes serán verticales © IDC Dec-11
  • 39. 7-Las tecnologías inteligentes serán verticales #3 Vijay Govindarajan “Reverse Innovation” © IDC Dec-11
  • 40. 8-Cloud redefinirá la cadena de valor de la industria TIC An innovation that is disruptive allows a whole new population of consumers access to a product or service that was historically only accessible to consumers with a lot of money or a lot of skill. Characteristics of disruptive businesses, at least in their initial stages, can include: lower gross margins, smaller target markets, and simpler products and services that may not appear as attractive as existing solutions when compared against traditional performance metrics. #1 Clayton Christensen “Disruptive Innovation” © IDC Dec-11
  • 41. 8-Cloud redefinirá la cadena de valor de la industria TIC Outsourced Public Cloud Optimization Low “Convergence” of Greater Integration Private to Public Across Public Digital Cloud Services” Services Supply Service Delivery Key to Market Supply Chain Chain Elements Inflexion Public Partnership Business Greater Integration (Private to Public) Zero- Across Cloud Service Defect, Zero-Defect, Enablers Types Delivery Carrier Carrier-Class, to Maturity Class, Automated Hybrid Automated Service Market Delivery Delivery Creation Service Delivery Supply Chain Model Ecosystem Private Greater Integration Across Private Digital Services Supply Chain Service Low Elements Delivery Model Key 2010 2020 SaaS (Operations) Outsourced Private Cloud IaaS (Operations) PaaS Transformation and Optimization (Development) TaaS (Testing) © IDC Dec-11
  • 42. 8-Cloud redefinirá la cadena de valor de la industria TIC #2 W. Chan Kim and Renée Mauborgne “Blue Ocean Strategy” © IDC Dec-11
  • 43. 9-Liderazgo tecnológico para la transformación en tiempos complejos © IDC Dec-11
  • 44. 9-Liderazgo tecnológico para la transformación en tiempos complejos © IDC Dec-11
  • 45. 9-Liderazgo tecnológico para la transformación en tiempos complejos © IDC Dec-11
  • 46. 9-Liderazgo tecnológico para la transformación en tiempos complejos 2010 17 meses 2011 19 meses 15% 1.8 Conversión Meses Interacción Digital 42% 3.1 Exploración Conversión Meses 22,5% 4.1 Contacto/SQL = 7% Conversión Meses 31,5% Evaluación 3.5 Conversión Meses 50% 5.3 SQL/WIN = 22% Conversión Meses Compra 44% 1.3 Interacción Conversión Meses Personal © IDC Dec-11
  • 47. 9-Liderazgo tecnológico para la transformación en tiempos complejos Grupo CIO Decisión 90’s Actualidad Fuentes Fuerza Fuentes Fuerza Independientes Comercial Independientes Comercial © IDC Dec-11
  • 48. Agenda Introducción Predicciones 2012 Conclusiones © IDC Dec-11 48
  • 49. 4 Disruptive Forces Will Drive 2012 Growth © IDC Dec-11
  • 50. But They Are Connected to Each Other The Third Platform for IT Industry Growth & Innovation © IDC Copyright 2011 IDC. Reproduction is forbidden unless authorized. All rights Dec-11 reserved.
  • 51. 2012 Will Be About Competing for 2020 By 2020, when the ICT industry reaches $5 trillion — $1.7 trillion larger than it is today — at least 80% of the industry's growth will driven 3rd Platform technologies and solutions. In 2012, battles to lead the ICT marketplace of 2020 will start to be won and lost. © IDC Copyright 2011 IDC. Reproduction is forbidden unless authorized. All rights Dec-11 reserved.
  • 52. Emerging Markets Impact Is Growing Emerging markets will account for 28% of global IT spending in 2012 14% growth over 2011 53% of all 2012 IT spending growth China will pass Japan in IT spending With 28% of emerging markets spend, and 2012 growth of almost 20% Emerging markets products and vendors will drive into developed markets IDC © 2011 IDC Dec-11 6
  • 53. In 2012, It Is Vital to Join the "Lead Pack" 2012 will be “like” 2011, but very different: • Mobile devices will have won decisively • Cloud platform battles will be in full force • Social technologies will be a “must have” • Big Data will be next essential capability • Vertical competency will be at the core of next-generation solutions • Emerging markets are already the new center of growth, driving new design points • New players will no longer be “disruptors” Requires greater • Incumbents will face “crossroads” moments urgency, to jump aboard the third platform, and join the “lead packs” IDC © 2011 IDC Dec-11 15
  • 54. Agenda Introducción Predicciones 2012 Conclusiones © IDC Dec-11 54
  • 55. © IDC Dec-11 55
  • 56. Las cosas están cambiando © IDC Dec-11 56
  • 57. The Asia/Pacific IT Markets Priority Geographies Emerging Growth Market Thai: $6.6B 9.4% Mal: $6.6B Growth 9.1% HK: $7B 8% NZ: $4.2B 6.2% Tai: $6.8B Advanced 6.1% Market Size © IDC Source: IDC vQ3 2010 APJ Blackbook, Nov 2010 (All data for 2011 in US$, 2011 YoY) Dec-11
  • 58. Este puede ser el momento más fascinante para estar en esta industria. ¡Aprovechémoslo! Copyright IDC. Reproduction is forbidden unless authorized. All rights reserved.
  • 59. Sí, lo es… Big Data Enterprise MobileNext Consumerization Social Business Cloud Computing Adoption Trends LATAM APAC Oriente Medio Europa del Este Esto te hace responsable de detectar cada oportunidad, de liderar tu futuro. © IDC Dec-11
  • 60. Ghandi decía que no quería seguidores, sino líderes. IDC os puede ayudar a liderar vuestro futuro © IDC Dec-11
  • 61. Assess Prepare Execute Leverage IDC’s local and global Leverage IDC’s market research and local Leverage IDC’s brand and market resources to help you better assess expertise to ensure your marketing is presence to enhance relationships by your local market. For example: locally relevant and your sales teams can delivering value and resources in “sales stand above their competitors. neutral” environments. We can help you prioritize your target markets with local data & guidance: We can increase industry and solution • Industry Workshops/Roundtables • by Industry knowledge of your field sales force • Account-specific IT road-mapping • by Geography • Industry Training Workshops • Customized account benchmarking • by Technology • Bulletproofing sessions for messaging activities • Installed Base, Growth, Forecasts • Understand KPI of influencers • Whitepapers/Thought-leadership content We can help you create a customized Our analysts have access that can help • Industry/geography specific case local TAM you create deeper understanding of key studies clients. Our strategic account profiling • Lead generation activities We can help you understand the competitive positioning of solutions can get deep into tier one accounts • Business issues We can help with local clustering and • Strategic initiatives segmentation assessments • Influencers © IDC Dec-11 61
  • 62. La oferta de IDC es muy amplia, déjanos que te la expliquemos con detalle! © IDC Dec-11 62
  • 63. Feliz Navidad y Próspero Año 2012 © IDC Dec-11 63