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THE	
  GREAT	
  DIVIDE	
  
Are	
  seniors	
  online?	
  	
  
If	
  not,	
  does	
  it	
  matter?	
  
OR	
  
How	
  do	
  you	
  deal	
  with	
  that?	
  
FILM260	
  FLIPBOOK	
  PROJECT	
  –	
  A.K.	
  MOFFATT	
   1	
  
Is	
  there	
  a	
  problem?	
  
“This	
  should	
  be	
  a	
  real	
  concern	
  to	
  
government,”	
  said	
  Quan-­‐Haase,	
  an	
  
associate	
  professor	
  of	
  information	
  
and	
  media	
  studies.	
  “Canadians	
  aren’t	
  
as	
  connected	
  as	
  we	
  think.”	
  [??]	
  Misty	
  
Harris	
  –	
  Post	
  Media	
  News	
  
THE	
  GREAT	
  DIVIDE	
   2	
  
License	
  Some	
  rights	
  reserved	
  by	
  GWSA	
  [Flickr]	
  
Recent	
  stats	
  report	
  that	
  more	
  than	
  50%	
  of	
  seniors	
  65	
  and	
  
older	
  are	
  now	
  online	
  [1]	
  
THE	
  GREAT	
  DIVIDE	
   3	
  
Free	
  Download	
  –	
  by	
  Creating	
  Results	
  –	
  Strategic	
  Marketing	
  [2]	
  
Comparison	
  of	
  selected	
  online	
  activities	
  
In	
  general,	
  
differences	
  are	
  not	
  
great	
  but	
  online	
  
buying	
  by	
  the	
  65+	
  
group	
  is	
  ZERO!	
  	
  
THE	
  GREAT	
  DIVIDE	
   4	
  
Free	
  Download	
  –	
  by	
  Creating	
  Results	
  –	
  Strategic	
  Marketing	
  [2]	
  
Comparison	
  of	
  selected	
  online	
  activities	
  
The	
  older	
  
demographic	
  
likely	
  goes	
  to	
  the	
  
bank	
  or	
  uses	
  
telephone	
  
banking,	
  and	
  gets	
  
updates	
  or	
  news	
  
by	
  a	
  newspaper,	
  
radio,	
  TV	
  etc.	
  
THE	
  GREAT	
  DIVIDE	
   5	
  
Free	
  Download	
  –	
  by	
  Creating	
  Results	
  –	
  Strategic	
  Marketing	
  [2]	
  
There	
  is	
  a	
  big	
  difference	
  in	
  use	
  of	
  social	
  networks.	
  
THE	
  GREAT	
  DIVIDE	
   6	
  
Free	
  Download	
  –	
  by	
  Creating	
  Results	
  –	
  Strategic	
  Marketing	
  [2]	
  
This	
  difference	
  applies	
  across	
  the	
  platforms	
  [2]	
  
THE	
  GREAT	
  DIVIDE	
   7	
  
THE	
  GREAT	
  DIVIDE	
   8	
  
License:	
  Some	
  rights	
  reserved	
  by	
  Steve	
  Snodgrass	
  	
  (Attribution	
  –	
  Flikr)	
  
“…	
  seniors’	
  online	
  cultural	
  consumption	
  –	
  think	
  
digital	
  downloads	
  of	
  music,	
  TV	
  and	
  movies	
  –	
  is	
  
dismally	
  lagging.”	
  [3]	
  
THE	
  GREAT	
  DIVIDE	
   9	
  
Why	
  does	
  it	
  matter	
  if	
  other	
  technology	
  is	
  used	
  to	
  access	
  
music?	
  TV?	
  Movies?	
  
“And	
  as	
  more	
  and	
  more	
  services	
  go	
  digital,	
  the	
  risk	
  of	
  
alienation	
  is	
  significant.”	
  	
  [3]	
  
THE	
  GREAT	
  DIVIDE	
   10	
  
I	
  think	
  this	
  is	
  a	
  true	
  
statement	
  -­‐	
  how	
  does	
  
someone	
  who	
  is	
  not	
  online	
  
respond	
  to	
  this	
  invitation?	
  
	
  
	
  
Tag	
  from	
  pineapple	
  –	
  photo	
  credit	
  –	
  A.K.	
  Moffatt	
  
Increasingly,	
  businesses	
  and	
  government	
  offices	
  rely	
  on	
  
their	
  web	
  presence	
  to	
  communicate.	
  
	
  
Check	
  your	
  receipts,	
  there	
  is	
  so	
  
often	
  the	
  invitation	
  to	
  respond	
  
to	
  a	
  survey.	
  	
  This	
  one	
  offers	
  a	
  
telephone	
  number	
  option	
  as	
  
well.	
  
THE	
  GREAT	
  DIVIDE	
   11	
  
Photo	
  credit	
  A.K.	
  Moffatt	
  
“…	
  marketing	
  experts	
  Dan	
  S.	
  Kennedy	
  and	
  Chip	
  Kessler	
  offer	
  small-­‐business	
  
owners	
  a	
  handy	
  guide	
  to	
  targeting	
  the	
  leading-­‐edge	
  boomer	
  and	
  senior	
  market	
  
….	
  the	
  authors	
  discuss	
  why	
  you	
  need	
  to	
  keep	
  the	
  focus	
  on	
  offline	
  marketing	
  for	
  
your	
  boomer	
  and	
  senior	
  prospects.”[5]	
  
THE	
  GREAT	
  DIVIDE	
   12	
  
Photo	
  credit	
  A.K.	
  Moffatt	
  
Percentages	
  applied	
  to	
  the	
  baby	
  boom	
  bulge	
  will	
  translate	
  
into	
  impressive	
  absolute	
  numbers	
  of	
  online	
  users	
  in	
  this	
  
older	
  demographic	
  
THE	
  GREAT	
  DIVIDE	
   13	
  
Actual	
  population	
  demographics	
  [6]	
  
THE	
  GREAT	
  DIVIDE	
   14	
  
When	
  your	
  experience	
  with	
  communication	
  
technology	
  goes	
  from	
  this	
  …	
  
THE	
  GREAT	
  DIVIDE	
   15	
  
When	
  your	
  experience	
  with	
  communication	
  
technology	
  goes	
  from	
  this	
  …	
  
Source:	
  http://commons.wikimedia.org/wiki/
File:Antique_Wall_telephone_w_hand_crank.JPG	
  
THE	
  GREAT	
  DIVIDE	
   16	
  
To	
  this,	
  	
  
THE	
  GREAT	
  DIVIDE	
   17	
  
To	
  this,	
  	
  
Photo	
  by	
  A.K.	
  Moffatt	
  
THE	
  GREAT	
  DIVIDE	
   18	
  
where	
  the	
  whole	
  world	
  is	
  at	
  your	
  finger	
  tips	
  …	
  
THE	
  GREAT	
  DIVIDE	
   19	
  
where	
  the	
  whole	
  world	
  is	
  at	
  your	
  finger	
  tips	
  …	
  
Photo	
  by	
  A.K.	
  Moffatt	
  
THE	
  GREAT	
  DIVIDE	
   20	
  
How	
  do	
  you	
  bridge	
  the	
  gap?	
  
File:	
  Mind	
  the	
  Gap,	
  Royal	
  Gorge	
  Bridge.jpg.	
  This	
  file	
  is	
  licensed	
  under	
  the	
  Creative	
  Commons	
  Attribution	
  2.0	
  
Generic	
  license.	
  
Things	
  to	
  keep	
  in	
  mind	
  
Not	
  everyone	
  is	
  connected	
  
THE	
  GREAT	
  DIVIDE	
   21	
  
Screen	
  shot	
  by	
  A.K.	
  Moffatt	
  
...	
  and	
  there	
  are	
  different	
  
ways	
  to	
  be	
  connected.	
  
THE	
  GREAT	
  DIVIDE	
   22	
  
License:	
  Some	
  rights	
  reserved	
  by	
  Premier	
  of	
  Alberta	
  [Flickr]	
  
1.	
  http://www.pewinternet.org/Topics/Demographics/Seniors.aspx?typeFilter=5	
  
2.	
  http://www.slideshare.net/CreatingResults/12-­‐babyboomerseniorsonlinesocialmediastatscharts	
  
3.	
  http://www.canada.com/technology/Rise+silver+surfers+More+seniors+online+barriers+culture+persist/
7912133/story.html	
  
4.	
  http://www.statcan.gc.ca/pub/75-­‐006-­‐x/2013001/article/11768-­‐eng.pdf	
  
5.	
  http://www.entrepreneur.com/article/225079	
  
6.	
  http://www12.statcan.gc.ca/census-­‐recensement/2011/dp-­‐pd/pyramid-­‐pyramide/comp/index-­‐eng.cfm	
  
	
  
	
  
THE	
  GREAT	
  DIVIDE	
   23	
  

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The Great Divide

  • 1. THE  GREAT  DIVIDE   Are  seniors  online?     If  not,  does  it  matter?   OR   How  do  you  deal  with  that?   FILM260  FLIPBOOK  PROJECT  –  A.K.  MOFFATT   1  
  • 2. Is  there  a  problem?   “This  should  be  a  real  concern  to   government,”  said  Quan-­‐Haase,  an   associate  professor  of  information   and  media  studies.  “Canadians  aren’t   as  connected  as  we  think.”  [??]  Misty   Harris  –  Post  Media  News   THE  GREAT  DIVIDE   2   License  Some  rights  reserved  by  GWSA  [Flickr]  
  • 3. Recent  stats  report  that  more  than  50%  of  seniors  65  and   older  are  now  online  [1]   THE  GREAT  DIVIDE   3   Free  Download  –  by  Creating  Results  –  Strategic  Marketing  [2]  
  • 4. Comparison  of  selected  online  activities   In  general,   differences  are  not   great  but  online   buying  by  the  65+   group  is  ZERO!     THE  GREAT  DIVIDE   4   Free  Download  –  by  Creating  Results  –  Strategic  Marketing  [2]  
  • 5. Comparison  of  selected  online  activities   The  older   demographic   likely  goes  to  the   bank  or  uses   telephone   banking,  and  gets   updates  or  news   by  a  newspaper,   radio,  TV  etc.   THE  GREAT  DIVIDE   5   Free  Download  –  by  Creating  Results  –  Strategic  Marketing  [2]  
  • 6. There  is  a  big  difference  in  use  of  social  networks.   THE  GREAT  DIVIDE   6   Free  Download  –  by  Creating  Results  –  Strategic  Marketing  [2]  
  • 7. This  difference  applies  across  the  platforms  [2]   THE  GREAT  DIVIDE   7  
  • 8. THE  GREAT  DIVIDE   8   License:  Some  rights  reserved  by  Steve  Snodgrass    (Attribution  –  Flikr)   “…  seniors’  online  cultural  consumption  –  think   digital  downloads  of  music,  TV  and  movies  –  is   dismally  lagging.”  [3]  
  • 9. THE  GREAT  DIVIDE   9   Why  does  it  matter  if  other  technology  is  used  to  access   music?  TV?  Movies?  
  • 10. “And  as  more  and  more  services  go  digital,  the  risk  of   alienation  is  significant.”    [3]   THE  GREAT  DIVIDE   10   I  think  this  is  a  true   statement  -­‐  how  does   someone  who  is  not  online   respond  to  this  invitation?       Tag  from  pineapple  –  photo  credit  –  A.K.  Moffatt  
  • 11. Increasingly,  businesses  and  government  offices  rely  on   their  web  presence  to  communicate.     Check  your  receipts,  there  is  so   often  the  invitation  to  respond   to  a  survey.    This  one  offers  a   telephone  number  option  as   well.   THE  GREAT  DIVIDE   11   Photo  credit  A.K.  Moffatt  
  • 12. “…  marketing  experts  Dan  S.  Kennedy  and  Chip  Kessler  offer  small-­‐business   owners  a  handy  guide  to  targeting  the  leading-­‐edge  boomer  and  senior  market   ….  the  authors  discuss  why  you  need  to  keep  the  focus  on  offline  marketing  for   your  boomer  and  senior  prospects.”[5]   THE  GREAT  DIVIDE   12   Photo  credit  A.K.  Moffatt  
  • 13. Percentages  applied  to  the  baby  boom  bulge  will  translate   into  impressive  absolute  numbers  of  online  users  in  this   older  demographic   THE  GREAT  DIVIDE   13   Actual  population  demographics  [6]  
  • 14. THE  GREAT  DIVIDE   14   When  your  experience  with  communication   technology  goes  from  this  …  
  • 15. THE  GREAT  DIVIDE   15   When  your  experience  with  communication   technology  goes  from  this  …   Source:  http://commons.wikimedia.org/wiki/ File:Antique_Wall_telephone_w_hand_crank.JPG  
  • 16. THE  GREAT  DIVIDE   16   To  this,    
  • 17. THE  GREAT  DIVIDE   17   To  this,     Photo  by  A.K.  Moffatt  
  • 18. THE  GREAT  DIVIDE   18   where  the  whole  world  is  at  your  finger  tips  …  
  • 19. THE  GREAT  DIVIDE   19   where  the  whole  world  is  at  your  finger  tips  …   Photo  by  A.K.  Moffatt  
  • 20. THE  GREAT  DIVIDE   20   How  do  you  bridge  the  gap?   File:  Mind  the  Gap,  Royal  Gorge  Bridge.jpg.  This  file  is  licensed  under  the  Creative  Commons  Attribution  2.0   Generic  license.  
  • 21. Things  to  keep  in  mind   Not  everyone  is  connected   THE  GREAT  DIVIDE   21   Screen  shot  by  A.K.  Moffatt  
  • 22. ...  and  there  are  different   ways  to  be  connected.   THE  GREAT  DIVIDE   22   License:  Some  rights  reserved  by  Premier  of  Alberta  [Flickr]  
  • 23. 1.  http://www.pewinternet.org/Topics/Demographics/Seniors.aspx?typeFilter=5   2.  http://www.slideshare.net/CreatingResults/12-­‐babyboomerseniorsonlinesocialmediastatscharts   3.  http://www.canada.com/technology/Rise+silver+surfers+More+seniors+online+barriers+culture+persist/ 7912133/story.html   4.  http://www.statcan.gc.ca/pub/75-­‐006-­‐x/2013001/article/11768-­‐eng.pdf   5.  http://www.entrepreneur.com/article/225079   6.  http://www12.statcan.gc.ca/census-­‐recensement/2011/dp-­‐pd/pyramid-­‐pyramide/comp/index-­‐eng.cfm       THE  GREAT  DIVIDE   23