6. BRAND INCONSISTENCY 98% of companies say one thing but deliver something very different from their actions TIME NOW YEARS/EXPANSION/COMPETITIVE PRESSURE I1 D1 D2 I2 D3 I: Brand Image D: Delivery BRAND GAP Perception Does Not Equal Reality
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13. SO HOW CAN YOUR BRAND EMULATE THE VIRGIN SUCCESS?
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22. STRONG BRANDS Functional benefits Emotional benefits Self-expressive benefits THE VALUE PROPOSITION MODEL
29. Master brand supporting/endorsing autonomous brands Technological advancement for increased hair vitality 2/3 in-one for convenience Dandruff control PROCTER & GAMBLE SHAMPOO RANGE PANTENE REJOICE HEAD & SHOULDERS
30. Master brand supporting/endorsing autonomous brands Premium priced, superior cleaning One for every Asian hair type Superior cleaning, economy priced UNILEVER PRODUCT RANGE (partial) BREEZE SUNSILK EKONOMI HANDALAN