Current offerings from Leadership Breakthrough to conduct group or team training and development. Contact us for more information at lynn@LeadershipBreakthrough.com

1. Group Development Course Offerings
Course Length Pre‐requisites Outcomes
Individual Communication Styles 3.5 hours Herrmann Brain Dominance • Improving interpersonal communication with co‐
Make a Difference* Instrument (HBDI) workers and customers
• Creating greater work efficiency through more
*Foundational course –building effective communication
block for other coursework • Understanding the role of relationship management
and how it impacts performance
• Valuing personal differences in approach and styles –
how to work more effectively with someone who is
different
Working in Teams 3.5 hours Individual Communication Styles • Learn about your team’s profile and how to optimize
Make a Difference it
• Define the stages of team growth
Group HBDI Profile • How to use cooperation to benefit the organization
and personal relationships
• The secret of configuring teams to be more effective
and productive
Critical Decision Making 3.5 hours Individual Communication styles • Understand why different decision making styles
Make a Difference affect communication and teamwork and what to do
about it
• How to identify the silent dissenter and what to do
about it
• How to diagnose the impact of poor communication
on decision making and how to fix it
• How to use the RACI chart to set and meet
expectations
1 Group Development Course Offerings
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2. Course Length Pre‐requisites Outcomes
Applying Creativity to Problem 3.5 hours Individual Communication Styles • How to tap into your own creativeness
Solving Make a Difference • Develop techniques to use when you need to be
creative
• Experience the “creativeness” inside you
• Why changing the lens lets you see things differently
Customer Excellence Through 7 hours Individual Communication Styles • Identify your selling style from your personal HBDI
Behavioral Selling Make a Difference • Know what to look for to assess your customer’s
buying style
Participants bring in a difficult • Learn strategies to overcome differences in selling
customer scenario to work through styles
class • Steps to take to more effectively deal with a difficult
customer
• Know how to modify your selling pitch to get better
results
Accountability at Work 3.5 hours Recommend: Individual • Understand what accountability is and is not
Communication Styles Make a • Ability to identify behaviors and language that are red
Difference flags
• Steps to take to instill an accountable mindset
• How to set SMART goals
Problem Solving Made Easy 3.5 hours Recommend: Individual • Four Steps to Solving Problems
Communication Styles Make a • Six Methods for problem solving
Difference • Ability to identify the difference between a “Fix it”
and “Do it” problem and how to solve it
Tackling Conflict Resolution 3.5 TKI Conflict Styles Instrument • Learn your style of conflict
hours • Recognize the benefits and costs to handling conflict
in different situations with your style
• Learn how to identify the five different conflict styles
and to interact with them effectively
• Techniques for resolving conflict with different styles
2 Group Development Course Offerings
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3. Course Length Pre‐requisites Outcomes
Tackling Conflict Resolution and 6 hours TKI Conflict Styles Instrument • Identify the five conflict handling modes
Sales Resistance • Learn which mode you operate in and how it affects
relationships
• Define sales resistance and what causes it
• Understand what objections are and how to turn
them into opportunities
Building Trust in Relationships 3.5‐7 Trust Quotient • Learn what your trust IQ and trust style is and how it
hours affects your relationships
• Define how the attributes of credibility, reliability,
intimacy and self‐orientation play a role in trust
• Identify the areas where you can improve trust with
others
• Develop strategies on how to improve trust with
others
Introduction to Mind Mapping 3.5 hours Participants will bring in something • How to use mind mapping to increase productivity
• Learn how to develop a mind map
they are working on where they • Practice mind mapping in the session
need to generate new ideas • Utilize a mind map to work on a project
The recommended approach to training and development is to tackle one skill at a time; otherwise, there is not enough time for practice and
integration.
Many of our programs are building blocks from our foundation program: Individual Communication Styles Make a Difference.
Ultimately, it starts with the individual understanding himself or herself better. Changes in the way we communicate, problem solve, make
decisions, handle conflict etc. have a better chance of sticking if we know why we are doing what we do.
3 Group Development Course Offerings
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