Jurys Inn's Edward Gallier discusses 'E-learning's Role in Company Culture' at Learning Pool Live North 2013.

1. E-learning’s Role
in Developing
Company Culture
we are Jurys Inn

2. Who are we?
•32 hotels in
UK, Ireland & Prague
•26 Cities
•1900 employees
•7531bedrooms

3. An awarding organisation, out performing our competitive set

4. A young organisation with a long heritage of hospitality

5. A mid market hotel brand driven to exceed expectations and offer great value

6. A full service hotel brand, giving developmental opportunities in all departments

7. Where individual success is valued and rewarded

8. Who develop flexible, motivated and skilled hospitality professionals

14. Fire Safety
Health & Safety
Key Security
Personal Safety
BELONG at home
COSHH
BELONG first day
COOP
BE Exceptional
HACCP
BE Empowered
Food Safety
Employee
Handbook
Cash Handling
Licensing

15. Online Module
Face to Face
Discussion
Online Test
Probationary
Review

16. Our Gains
Manager Driven
Face to Face
Schedule Delivery
Poor access
Individual interpretation
No central overview
Training Lethargy
Individual Driven
Open Access
Consistent content
Flexible delivery
Classroom Connect
Knowledge Bank
Manager as coach
Competition
Assessment of application
Test of understanding
Trackable learning

17. Change in Culture
£
2013
Face to face delivery - 573 dels
Webinar delivery – 853 dels
Online delivery – 26,500 courses
2012
Face to face delivery – 846 dels
Webinar delivery – 371 dels
Online delivery - none

18. 103
41
31/08/2013
160
30/08/2013
126
29/08/2013
152
28/08/2013
27/08/2013
99
26/08/2013
46
25/08/2013
34
113
24/08/2013
44
23/08/2013
93
22/08/2013
30
21/08/2013
121
20/08/2013
132
19/08/2013
18/08/2013
126
17/08/2013
153
16/08/2013
15/08/2013
113
14/08/2013
163
13/08/2013
12/08/2013
66
11/08/2013
120
10/08/2013
158
09/08/2013
08/08/2013
100
07/08/2013
125
06/08/2013
05/08/2013
60
04/08/2013
03/08/2013
02/08/2013
01/08/2013
Engagement
•In August there were 3201 logins in total.
•35 units maintaining an 85% completion rate of BELONG modules
Jurys - Daily Logins for August
178
139
132
115
68
41
50

19. More
Conversations
Behaviour Change
Empowerment
Fun!
Transparency
Engagement
Consistency
Competition
Application
Confidence
Buddy
Programmes

20. Engagement one year on
•57,000 log-ins in the past 12 months
•25, 359 BELONG Induction modules completed
•New BELONG modules in May 2013 have generated 4,503 completions
•First year savings of £500,000 of payroll, travel and associated costs

21. The next 12 months?
•Engage further with individual departments and functions for content
•Another knowledge bank for operations
•Encore post course interventions
•Appraisals via GROWonline

23. E-learning’s Role
in Developing
Company Culture
we are Jurys Inn