In the second online discussion we look at the”how” of using MOOCs (Massively Online Open Courses) and its variants for employee learning. An experienced panel talks about the logistics of deploying MOOCs in the organisational context.
How to Build a Business Case for MOOCs for Employee Learning – Jeevan Joshi
Case Study of Using MOOCS at Jardine Lloyd Thompson – Sunder Ramachandran
Disrupting Workplace Learning ? – Dr Geoff Sharrock
Panel discussion moderated by Michelle Ockers
Our first online discussion on MOOCs for Employee Learning – Practitioners View was attended by 68 Learning & Development professionals and covered the “why”.
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The Mechanics - MOOCs for Employee Learning – Online Forum
1. 1
Learning Café Online Trends Forum
100+
Registered
Annual round up
Looking back at
2013. What is
coming in 2014
12th Dec, Thurs
Register
http://bit.ly/lcafe2013
7 November 2013, Thursday, 12 – 1 pm AEST
https://www1.gotomeeting.com/register/419751728
3. 3
UnConference 2014
20 Feb 2014, Sydney.
Learning to be Agile
•Unique professional development
event. Limited to 150
•Australian Tech Park
•95% satisfaction last year
Stream Leads
•Michael Eichler – IAG
•Nicola Atkinson – Ashurst
•Rob Wilkins – Aussie Home Loans
•Bob Spence – Effective Learning
+ 15 other seasoned L&D
professionals facilitate sessions.
Express interest
http://bit.ly/unconf2014
$400 + GST Early bird $350 + GST
4. 4
Agenda
• About MOOCs@Work at Work & Learning Cafe
•
Jeevan Joshi - Learning Café
4 mins
• Building a Business Case & Scenario Exercise
•
Jeevan Joshi - Learning Café & Sian Hartnett
5 + 8 mins
• Using MOOCS at Jardine Lloyd Thompson
•
Sunder Ramachandran - Senior Training Manager, JLT Group
13 mins
• Disrupting Workplace Learning ?
•
Dr Geoff Sharrock - Program Director, LH Martin Institute
13 mins
• Discussion – MOOCs at Work
•
•
Led by Michelle Ockers, National Supply Chain Tech Capability Mgr –
Coca Cola Amatil
Dr. Preetha Ram - Cofounder of OpenStudy.com
17 mins
7. 7
The Call
MOOCs (Massively Open
Online Courses) and its variants
can be a mainstream employee
learning option. It offers cost
effective learning with the
benefits far outweighing the
challenges. L&D/HR need to be
proactive in exploring and
including MOOCs in learning
strategies.
Working Group
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Advisory Group
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Tim Drinkall-GM – Enterprise Training – NBNCo
Peter Hall- Head of L&D – Australia and Asia Pacific –
QBE Insurance
Michael Eichler-Head of Leadership Development &
Learning (Direct Insurance)- IAG
Julie Catanach-Executive Manager Learning,
Organisational Design and Development – Suncorp
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Anish Lalchandani- Standard Chartered Bank
Chris Bessell-Browne – Qantas College
Colleen Lai-– McGrathNicol
Craig Bingham-Royal Australasian College of Physicians
David Le Page-Director- 3timesP Pty Ltd
Jasmine Malki- Holding Redlich
Jeevan Joshi – Learning Café
Jenni Reid– Suncorp
John Forrest – Allestis & Extreme Impacts
Kirsty Smith – Qantas
Lee Kirby – The Australian Red Cross Blood Service
Lisa Henderson – QBE
Michelle Ockers- Coca-Cola Amatil
Nicola Atkinson – Ashurst
Ryan Tracey - AMP
Scott Raymond- L&H Group
Sian Hartnett – KPMG ASPAC
Siobhan Singh- The Australian Red Cross Blood Service
Sunder Ramachandran- Jardine Lloyd Thompson
Susan Naylor- The Australian Red Cross Blood Service
Darin Fox – Optus
Cathy Callaghan – Telstra
Angela Hales - MYOB
8. 8
MOOCs@Work (www.moocsatwork.com)
Discovery
Jun
Jul
• Formation of
Working Group
• Undertake MOOC
Conceptualisation
Aug
Sep
Oct
Oct
Nov
• Develop
framework
• Collect data on
experiences –
Impact
Challenges
• Think about each
aspect of
framework i.e.
evaluation
• Working Group
session.
• MOOCS
Roadmap for L&D
Dissemination
Oct
Nov &
Dec
Feb
• Webinar to on
progress
• Plan to develop a
MOOC
• Develop white
paper & blogs
• Release at
UnConference.
Mar
• Release collateral
on web site
Later
• Develop a MOOC
or SPOC.
11. 11
Case Study
Leadership Course
Average Cost
Participants
Total Cost
2 day workshop
$2,700*
30
$81,000
*ASTD Estimates
Replace 10% of content with sections of
Inspiring Leadership through Emotional Intelligence (Coursera)
Costs
Savings
Participants
Total Savings
$0
$270
30
$8,100
12. Do you really need one?
Yes?
Can you adopt without
a business case?
13. Some key questions to ask
Structure
• Current / upcoming
organisational focus
• Do employees have
the capabilities to turn
MOOC learning into
value for the
organisation?
• Do employees have
the time, space, tools,
etc. to engage with
the MOOC “way of
learning”?
• Infrastructure and
access to required
technology?
Process
• Does the organisation
have defined job roles?
• Do employees
acknowledge impact of
“external forces” on the
organisation that might
require a focus on
learning / skill
development?
• What processes (and
the related costs!) will
be required to integrate
MOOCs into the
existing training
offered?
• Who “owns” the training
function – do you have
the power to change the
current approach?
• How will MOOCs be
integrated into existing
processes e.g.
performance reviews,
KPIs?
Culture
• Do the business
“stakeholders” have
the authority to
request the
integration of
MOOCs?
• How will MOOCs be
integrated into
existing processes
e.g. performance
reviews, KPIs?
• Possible barriers e.g.
political?
• Are employees /
leaders encouraged
to leave their “comfort
zones”?
• Who “enjoys
promotions”?
14. Possible business case “buckets”
Driving talent
mobility
Increasing offering
within a recruitment
model – “unique
people strategies”
Creating a new
direction / facet for
performance
management
Developing a wider
global mindset
Providing wider
options for
employee
engagement
Improving options
for talent
management for
individuals / teams
Improving bench
strength
...
Creating a
continuous learning
culture
16. 16
Scenario - The MOOC Evangelist
• Lauren, the head of a business unit,
is a recent enthusiast for MOOCs
having completed one on
construction engineering.
• She recently sent an email out to all
of the members of her business unit
encouraging them to use MOOCs
as an alternative to in house training
programs currently offered by the
organisation.
• How will you respond?
• Use the chat box
18. About Jardine Lloyd Thompson (JLT Group)
Achievement
Risk assessed and helped Insure the London Olympic games
One of the largest Insurance / Re-insurance brokers / Employee
Benefits consultants in the world
Businesses
Strength
Shareholder
Global shared service center in Mumbai, India with close to 1000
employees
Our primary shareholder - Jardine Matheson backs us with the
strength of its USD 65Bn balance sheet
19. How did it all start?
Social learning happens inspite
of L&D & not because of L&D
Group of employees enrolled
en masse in a MOOC on Public
Speaking via Coursera
Employees watching MOOC videos on Public Speaking
We blended the MOOC with
an offline cohort which made
the Learning interaction rich
It’s no longer about just content
& context. Conversation keeps
the learning alive
Post video discussion session
20. Role of the Enterprise Social Network
(ESN) in MOOC integration
Knowledge & skills are
perishable. Use it or you will
lose it
L&D curates courses &
conversations. Manages
communities within the
enterprise network
Enterprise Social network as a
recommendation engine
(Crowd-sourced
recommendations)
21. Embed in workplace culture
MOOCs added to continuing
education policy & Signature
tracks endorsed
Established an online learning
lab to facilitate open access
Learning agility rewarded in
R&R forums
CEO as spokesperson
Felicitation of employees who have achieved the MOOCs
statement of accomplishment
23. MOOCs for Employee Learning:
blended learning issues and options
Dr Geoff Sharrock
7 November 2013
gksh@unimelb.edu.au
23
24. Using MOOCs for workplace learner engagement
Background: MOOC features
How adaptable to workplace L&D?
Usually free, often on-demand courses
of study with world-class content,
taught by leading scholars.
MOOC audience is a student, not a worker
- bias for theory, not practice.
MOOCs attract random student cohorts.
Highly scalable pedagogy, allowing
thousands to enrol and self-study.
Most drop out – low pressure to complete.
Certification of successful completion.
MOOCs usually lack industry context.
Potentially “disruptive” for degree
program providers…
MOOCs always lack company context.
…challenges for L&D:
(campus-based universities with a
high cost base but low brand power).
But not for L&D where design for
context is key. Instead, we’ll see
“50 shades of blended learning”.
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•
•
•
•
Curating content to fit company context
Creating company peer cohorts
Supporting worker engagement in self-study
Putting learning into use
Formalising recognition of learning.
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25. Using MOOCs (or other online resources) for workplace learning
Example: a blended program
using curated online resources
Client brief:
Client context: a research company
with 300 staff mostly in Melbourne, Australia.
Optimise staff use of existing online
resources (non-MOOC)
Project: design and deliver a blended in-house
development program for emerging leaders.
Curate material to fit the company’s
Leadership Capability framework
Tasks:
Limit time participants have to spend
off-line, during work hours
curate online material
design workshops, webinars & discussion boards
to blend face-to-face with online self-study
over a 3 to 4 month period.
Include a work-related project with a
senior sponsor
Fit within the L&D budget.
25
31. Ways of improving workplace learner engagement
using MOOCs or other generic online resources
Employer support for in-house
self-study
Formal in-house programs using
MOOCs
Create / update a list of MOOCs seen as
relevant to work and careers.
Design programs that blend MOOC learning
with work-specific seminars/training.
Organise peer learning groups who can
enrol in these MOOCs together.
Curate as SPOCs: small private online courses.
Enable staff to rate MOOCs for quality
and relevance to their work
Recognise (selected) MOOC certification
on staff profiles
Set a shared time and place (or webinar) for
each group to meet and study this week’s topic.
Plan a work project with a senior sponsor to
apply group learning from the MOOCs studied
…and showcase results.
Subsidise signature track learning in
(selected) MOOCs.
31
33. 33
HOW DO YOU IDENTIFY SUITABLE
MOOCS TO MEET YOUR
EMPLOYEE’S LEARNING NEEDS ?
34. 34
WHAT ARE SOME THE
UNANTICIPATED CHALLENGES &
BENEFITS OF USING MOOCS FOR
WORKPLACE LEARNING?
35. 35
Think about these scenarios.
• Scenario - Intellectual Property
• After extensive research and quality
assurance, you have made a free MOOC
on Project Management available to
employees.
• It has been received well and many
employees have commenced the MOOC.
• Today you received an email from someone
claiming to be the copyright owner for most
of the course content. The course creator
denies the allegations but the matter is
being pursued by the parties through the
courts.
• What would you do ?
36. 36
HOW DO L&D MONITOR AND
TRACK LEARNING DONE
THROUGH MOOCS ?
37. 37
WHAT ARE THE SKILL REQUIRED
IN L&D TO DESIGN AND
PRODUCE MOOCS