6. Key Practices in HRM, Communication and Leadership Flixibility/unsable internal Started as SME friendly informal FAMILY any size company fast company Adhoc (not in what they do but in how they do it!) reward based on performance external Bureacracy (was THROWN away) Formal (Absolutly not) Regulations (they promote staff to break them) Procedures (you can make it better, do it) Hierarchy (Pilot helps with cleaning) Market corporate ( C ustomers) Not reward based on experience – helps anyone in need! reward based on performance People dignity is important to them stability