A brief introduction to some of the concepts of Agile Technical Support. Follow links to the source at http://www.leoramos.com/papers/preso/agile_multi.html Created in 2014 from data over 18 months. The original is implemented in an innovative multilingual presentation format that can't be replicated here. (Japanese, English) Included are diagrams of Little's Law and Context-switching, and an introduction to the concept of "greedy multitasking".