A banker with over 25 years of experience, Levon Mathews has an outstanding track record for problem solving and providing quality assurance. Having worked for various financial entities, Levon Mathews excels in the areas of risk management, credit quality, and revenue production.

1. Banks and Technology
By Levon Mathews

2. Introduction
• A banker with over 25 years of experience, Levon
Mathews has an outstanding track record for
problem solving and providing quality
assurance. Having worked for various financial
entities, Levon Mathews excels in the areas of
risk management, credit quality, and revenue
production.

3. About the Banking Industry
• The banking industry is constantly evolving and
things can change at a moment’s notice.
According to financial experts, the banking
industry’s shift towards embracing technology is
expected to continue. Quite possibly the largest
trend is the move to digital. In fact, studies done
by Accenture predict that by 2020, 35 percent of
North American banks’ revenue will come from
digital sources.

4. Conclusion
• Banking has always been about building rapport
with customers, and now banks must adapt to a
new type of consumer - one that is web-savvy
and wired in. Long gone are the days of sitting in
a physical lobby. The modern customer expects
service online 24 hours a day. In order to stay
competitive banks must service this need, which
means a trend toward more social media and
integrated ways to access accounts.