3. T O D AY
awareness
awareness
interest
interest
desire desire
action
action
Thursday, February 21, 2013
4. T O D AY
50%
42%
37.5%
25%
25%
22%
12.5%
0% 1%
Online TV Mobile Print
Media Spending
Thursday, February 21, 2013
5. T O D AY
50%
42%
43%
37.5%
25%
25% 26% 22%
12.5%
10%
1% 7%
0%
Online TV Mobile Print
Media Time Media Spending
Thursday, February 21, 2013
6. SUCCESS?
“In most categories a brand’s market share is stationary”
4 out of 5 categories seen as increasingly homogeneous
Less than 1 in 10 ads seen as different
4% response rate successful in DM
0.05% average click through rate for banners
Sources: Ehrenberg Bass Institute, Google
Thursday, February 21, 2013
17. The fact is, if you have to advertise,
you have already lost
Thursday, February 21, 2013
18. BOREDOM
There is no new news
Thursday, February 21, 2013
19. BOREDOM
Situation: Oversupply
Thursday, February 21, 2013
20. A N D Y E T. . . .
We’re still to focused on our categories
Thursday, February 21, 2013
21. U PPE R LE FT COR N E R TITLE
“people look at what interests them and sometimes it’s your ad.”
Thursday, February 21, 2013
22. ADVE RTI S I N G I S N OT EVE RYTH I N G
Thursday, February 21, 2013
23. WE’R E US I N G TH E WR O N G SYSTE M
We’re thinking linearly
Strategy Campaign Result
Rational Emotional
Attributes
Benefit Benefit
Thursday, February 21, 2013
24. E NTROPY
Reality is random
low entropy high entropy
Thursday, February 21, 2013
26. T E C H N O L O G Y H A S A C C E L E R AT E D T H I S
More participation
More social and communal
More fragmented
More transparent
Always on
Thursday, February 21, 2013
27. C U LT U R E I S C O M P L E X
“it takes a thousand voices
to tell a single story”
Native American Saying
Thursday, February 21, 2013
28. C U LT U R E I S C O M P L E X
Thursday, February 21, 2013
30. TH E COOLI DG E E FFECT
Thursday, February 21, 2013
31. R E S U LT : W E ’ R E M E A S U R I N G T H E W R O N G T H I N G S
awareness…
…when meaning and familiarity matter more in our world
of overchoice
attitude…
...attitude and attributes, adjusted for size, don’t change
image
…image doesn’t shift until after behavior
Thursday, February 21, 2013
32. IT’S ALL AB O UT TH E E N E R GY
Y&R’s BAV found that brand energy changes the
dynamics of differentiation and relevance
Thursday, February 21, 2013
33. R E S U LT : W E C R A V E C O N S I S T E N C Y
consistency is the last refuge of the unimaginative
Thursday, February 21, 2013
34. R E S U LT : W E C R A V E C O N S I S T E N C Y
But rigid consistency is not necessary
100%
75%
74% 72%
50%
25%
0%
No Integration Advertising Led
Effectiveness Success rate of each Integration Model
Thursday, February 21, 2013
35. O U R B R A I N S A R E T R A I N E D T O L O O K F O R P AT T E R N S
Thursday, February 21, 2013
36. B U T I T TA K E S R A N D O M N E S S T O S TA N D O U T
“the more random the source
of information, the higher it’s
entropy and the more
information it has “
Thursday, February 21, 2013
37. How do we get better?
Thursday, February 21, 2013
38. DON’T B E LI N EAR
Be intertwingled
Thursday, February 21, 2013
39. DON’T B E LI N EAR
Design for gaps
Thursday, February 21, 2013
40. DON’T B E LI N EAR
Brands as chords or molecules, not onions
specials eg
language, frappucino
eg skinny
habits
formation
my sister
book range
and options
book
barista
culture
better reading
ordering
coffee system akelah and
used grounds mission the bee
for gardeners in store
starbucks
sofas and performance
company
social ambience and art starbucks
responsibility salon
africa 05
hearmusic
fair trade Xm
coffee
music cd
cause
burn your own
publicity
cd
in store
Source: John Grant, Brand Innovation Manifesto
Thursday, February 21, 2013
41. C R E AT E C U LT U R E
Don’t intrude on it
Thursday, February 21, 2013
42. C R E AT E C U LT U R E
Don’t intrude on it
Thursday, February 21, 2013
43. C R E AT E C U LT U R E
Have a belief
Thursday, February 21, 2013
44. C R E AT E C U LT U R E
Do, Don’t Say
Thursday, February 21, 2013
45. C R E AT E C U LT U R E
Do, Don’t Say
Thursday, February 21, 2013
46. BE USEFUL
Source: The Future of Advertising, Mark Earls and John Wilshire
Thursday, February 21, 2013
47. BE USEFUL
Give gifts
Thursday, February 21, 2013
50. A LW AY S B E L E A R N I N G
Thursday, February 21, 2013
51. M E A S U R E C O R R E C T LY
Focus on behavior not attitudes
Thursday, February 21, 2013
52. TH I N K I N S I D E TH E B OX
Thursday, February 21, 2013
53. I N SU M MARY
Modern communication ideas need to be...
...more about doing than saying
...come from culture not commerce
...be participatory and designed for gaps
...be always on
...create, don’t fill media space
Source: Gareth Kay
Thursday, February 21, 2013
54. Thank you
@marklewis_sf
Thursday, February 21, 2013