Novus Care is a provider of live-in and home care services for the elderly in their own homes or those who require help in the home because they are no longer able to cope with carrying out daily tasks unassisted.

1. How Novus Care Enables
Independent Living
Domiciliary and Live-In Care provider for Watford,
Cranleigh, Knaphill and Canvey Island
http://www.novus-care.com

2. About Novus Care
We are a home care provider
registered with the Care Quality
Commission and members of the UK
Homecare Association as well as the
Hertfordshire Care Providers
Association.
We look to enable independent living
and promote the involvement of
service users in establishing their
own care package.

3. About Novus Care Staff
A rigorous recruitment policy ensures
all staff undergo a number of checks
before being allowed to carry out
care duties.
Care workers are trained to a level
that ensures they meet the Essential
Standards of Quality as set out by the
Care Quality Commission.
Care staff have either achieved or
are working towards a minimum NVQ
Level 2 qualification in Health and
Social Care.

4. Our Mission
“Our mission is to offer outstanding
domiciliary care to individuals and
their families. We will only employ
capable, well trained individuals who
are proactive in responding to the
needs of service users and their
families. All carers will meet the
training standards required for the
services they provide and we will
promote and support the on-going
training and education for carers.”

5. Home Care Services
Provided
Live-in care
Personal Care
Domestic Care and Support
Companionship
Care for Physically or Mentally Disabled
Respite Support
Palliative Care
Rehabilitation Care

6. Domestic Care
Our home care workers are trained to
help with a range of domestic tasks:
• Shopping
• Laundry and Ironing
• Cleaning
• Meal preparation
• Prescription collection
We work to the routines you have
already established to help maintain
independent living.

7. Live-In Home Care Service
A dedicated live-in home care team
provides a service tailored to your
needs from general housekeeping,
meal preparation and companionship
through to personal care and more
complex needs.
Choosing care delivered in your own
home can be a daunting task. We are
here to guide you through the process.

8. Companionship
A service provided for clients who
require emotional support.
Companionship gives peace of mind
for family members who can’t be
with you as much as they would like.
Our home care workers also provide
assistance with day trips or will help
you to engage in social activities.

9. Personal Care Support
Our home care workers will support
you with any personal daily routines
that may have become more
challenging to do on your own.
Home care will help you to continue
living as independently as possible.
Maintaining your dignity is of the
utmost importance to us and care
workers will do all they can to ensure
you feel comfortable at all times.

10. Physical Disability
Support
Whether you require assistance with
personal care or help to facilitate being out
in the community, we will tailor a care plan
that meets your requirements.
All our care workers are trained with
manual handling techniques and mobility
equipment to ensure care needs are met
safely.

11. Post Surgical Support
Home care provided for those who feel
they will need support with daily tasks
and personal care whilst recovering.
We will work with you to put a care
plan in place that ensures you are
taken care of as soon as you are
discharged from hospital to allow the
best chance of healing and recovery.

12. Your home care plan
A care package is set-up following a full
discussion with the client about their
requirements and home care expectations.
Our team follow a stringent process which
allows them to set up a suitable personalised
plan.
The first stage of a care plan is a home visit
for an informal chat about what you are
looking for from your care package and the
number of expected daily visits required.

13. Confirmation of care plan
One of our Field Supervisors will come out
to :
• carry out a complete Care Needs
Assessment to confirm your Personal
Care Plan,
• carry out a Health and Safety
assessment (to ensure you and our care
workers are able to work safely in your
home),
• issue a copy of our terms of business
and answer any questions.

14. Your care plan and
funding
No mater whether your package is
funded by Direct Payments, Continuing
Care, Independent Living Funds, Social
Services, Personal Budget or you are
Privately Funded – we always start out
with the same care needs assessment
plan.

15. Contact Us
We are at hand to talk to service
users and their families at any time to
provide information on the choices
available to them when considering
home care options.
Talk to us 01923 252 401