1. -PERSONAL RESUME-
NAME:! ! ! Elizabeth Clare Hickling
ADDRESS:! ! 40 Bawdan Street
! ! ! ! WILLAGEE
! ! ! ! WESTERN AUSTRALIA 6156
TELEPHONE:! ! 0420 846 366
EMAIL:! ! ! libbyhick@westnet.com.au
-AWARDS-
2009/2010 #1 National Sponsor Become Skin Care
2009/2010 Annual Sales $20,000 Become Skin Care
2009/2010 President’s Award ‘SPIRIT OF BECOME’
2009 !! Top Sales Achiever Become Skin Care
2009!! Top Recruiter Become Skin Care
2000!! Licensed Store Association Top 13 Sales Representative for
! ! Western Australia
1999!! Licensed Store Association Top 10 Sales Representative for
! ! Western Australia
1998!! Angove’s West Australian Sales Representative of the Year
1997!! Angove’s West Australian Sales Representative of the Year
1997 !! Angove’s National Sales Representative of the Year

2. -PERSONAL ATTRIBUTES-
*! I am enthusiastic, passionate, motivated and hardworking.
*! I am willing to accept and act on advice and recommendations from the
! Leadership Team and others.
* ! I work well in a collaborative environment and am willing to share ideas
! and resources with my peers.
*! I am excellent in time management.
* ! I have excellent organisational skills.
*! I am very goal orientated, in particular my approach to customer
! service. This approach has been effective due to my high level of
! emotional intelligence and my ability to anticipate my customer needs.
*! I take great pride in the relationships I am able to establish with
! customers !and other staff members. I have an excellent reputation and
! am well respected by my previous client base.
*! I am a team player and a loyal employee and an active member of my
! local community.
*! I have a warm, bright and happy disposition.
*! Efficient in compilation of reports, forecasting and setting budgets.

3. -EMPLOYMENT HISTORY-
July 2009 - present! Daily Living Products
ROLE:! ! ! Sales and Customer Support
! ! ! !
This part time (0.6 FTE) role includes liasing with Allied health professionals
to provide the right equipment to the disabled and elderly that enables them
to optimise and maintain an independent lifestyle.
My key customer contacts in this role are Physiotherapist, Occupational
Therapists, Aged Care Facility Management and Medical Centre Nursing
staff.
Along with direct sales to existing customers I also conduct demonstrations to
community groups to raise awareness of the latest product designs available.
I am responsible for seeking new business and engaging with potential new
customers.
Oct 2008 - Dec 2012 !Become Skin Care
ROLE:! ! ! Self Employed/Team Leader
! ! ! ! Sales and Customer Support
This Party Plan Direct Selling role delivered a personalised level of service in
customers homes.
This approach to selling required a high degree of, not just self motivation,
but the ability to engage, train and ensure sustained motivation to my direct
reports.
As previously stated I achieved the highest annual sales award in my first
year and continued to maintain this standard for the next 3 years.
Jan 2004 - Dec 2004! Absolute Promotions
ROLE:! ! ! Business Development
This part time (0.8 FTE) role required the development of relationships that
converted to the sale of promotional products to medium and large
corporations.

4. Dec 2002 - Dec 2003! Adventure World
ROLE:! ! ! Business Development - Medium to Large Accounts
This part time (0.8 FTE) role required a level of management that fostered
existing customer relationships that converted to renewals as well as
generating new business opportunities resulting in growth.
Nov 1994 - May 2002!Angove’s Winemakers & Distillers Pty Ltd
ROLE:! ! ! Territory Manager
This full time position required the promotion and sales of Angove’s wines
and spirits while enhancing existing client base and developing new
business.
Nov 93 - Nov 94!! Kalis Bros
ROLE:! ! ! Internal Sales Representative
Pre November 1993 , Administrative positions were held.
-COMMUNITY-
CURRENT:!! ! Team Manager Attadale Netball Club
! ! ! ! Committee Member Winnacott Kats Football Club
! ! ! ! Mel Maria Catholic Primary School - Uniform Shop
! ! ! ! Financial Member South Shore Swimming Club
! ! ! ! Fundraiser for Telethon Speech and Hearing
-EDUCATION-
Become International - A number of people management courses.
Become International - Setting goals and achieving them.
Australian Institute of Management - Negotiating Skills for Sales People.
Australian Institute of Management - Successful Selling.
Professional Telephone Selling Skills - Learning International.
1979 - 1983 Penrhos Ladies College, Como.
-REFERENCES-
Available on request.