Thomas Zedendahl Baltic Countries General Manager SERGEL

1. Page: Get paid industry in Latvia in transformation Thomas Zedendahl Baltic Countries General Manager

2. Page: Agenda Brief Presentation of Sergel Get paid process today vs. tomorrow? Collection association current topics

5. What we offer Page: AR Services i.e. reminders Credit history data base Pre legal cases Open court cases Insolvency cases Monitoring company changes i.e board members Pre legal collection Legal collection Debt surveillance Debt acquisitions

6. Some of our clients in Latvia Page:

7. Page: Better understanding of debtor Cost-efficient process with higher recovery World Class - Debts administration Existing Latvian - Debts administration The more you wait the lower recovery you get CUSTOMER Sergel Due date of invoice Reminder customer name Take the in-call/call reminders Termination of agreement Start Pre-legal collection Pre-legal and legal collection Debt surveillance and legal collection Back to customer Day 7-30 Day 7-30 Day 30-180 Day 30 - 180 Day 30-180 Day 180-360 Day 90 -360 CUSTOMER Sergel Due date of invoice Reminder customer name Take the in-call reminders Call to the debtors Pre-legal Collection Termination of agreement Debt Surveillance or Legal collection Buying debts? Day 7 Day 7 - 3 0 Day 10-30 Day 30 Day 45-60 Day 90-360 Day 360

10. Page: Collection association statistics Number of invoices sent to collection agencies Total amount in LVL 2009 2010 2009 2010 B2B 70 609 29 605 56 662 626 25 736 799 B2C 432 434 389 156 111 002 690 131 011 461

11. Page: P-A Blomquist 2008.10.17 Thanks! SERGEL Lielvārdes street 8a, Rīga, Latvija Tel: (+371) 67630303 Fax: (+371) 67630304 www.sergel.lv [email_address] [email_address]