1. HP IT Management
Performance Suite (ITPS)- Blueprint and Value Chain

2. Solutions for the new style of IT
Services
Advise Transform Manage Maintain
Printing & Converged Software
Personal Systems Infrastructure Performance Suites
Legal /
Printers PCs Tablets Servers Storage Networking IT Compliance Security
& Marketing
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3. Goals, Planning, Preparation, Execution, Results.... Performance
The accomplishment of a given task measured against preset known standards of accuracy, completeness, cost, and speed.
Example: Run hp.com with the energy equivalency of a dozen 60-watt light bulbs
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4. Making information and applications work for you
The confidence, insight, and agility to perform better
$€¥
Get faster answers
HP Software for security from all your
information
HP Software for big data
Proactively
protect your Deliver outstanding
App Mobile app Legacy app Website Service SaaS app user experiences
digital
assets
HP Software for IT management
Automate and
●● ●● accelerate your
enterprise
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5. The HSW for IT Management (ITPS)
Comprehensive, connected & flexible. Perform better.
Execute systematically IT Executive Scorecard, strategy, planning & governance
Build Operate Secure Store Analyze in
faster simply proactively efficiently real time
Application lifecycle Operations & cloud Security & risk Information Business
management management management management analytics
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6. Strategy, planning, governance
CIO office
IT Scorecard
Define IT goals, objectives and KPIs IT Financial management CFO
Measure performance end to end
Demand Project Portfolio management PMO
Management
Maintain
Proposal Program/project
investment
Financial management | resource management | time management
Application portfolio management
Application lifecycle Operations and cloud Security and risk Information Big data analytics
management management management management
6 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

7. IT Performance Suite – Overall drilldown
CIO Office IT Finance
IT Dashboard
Define IT goals, objectives and KPIs IT Financial Management Measure performance end-to-end
PMO
Project Portfolio and Application Portfoliol Management
Proposal | program/project | maintain Financial | resource| time management
Demand Management investnent
Application Security Operations Security Risk Mgmt Big Data Analytics DB admin
Administrator
Security information and event management | Network Risk and
Static code security Dynamic code security Correlation and logging | Application audit Security compliance
SOC In-memory SQL / no SQL analytics engine
CISO
Highly available true column storage
Application Lifecycle Mgmt Service Health BSM Service Management
3rd party integrator
Agile Project Management Service Intelligence Consolidated Service Desk Service
Desk
Service model
CTO Application Governance Application Governance Mgmt CAB Change Management Information Management
Requirements Management System Management Self Service Catalogue
DevOps NOC
Performance/Usage/SLA
Network Management Asset Management Backup and Recovery
Development Go/No Go
DESIGN BUILD Archiving
Orchestration Records Management
Quality Management Service Automation eDiscovery
Functionality | Performance Security
Server | DB & Middleware | Network | Storage | Client IT Operations
Service Virtualization Quality
Assurance
Test Data Management
Configuration Management System (Federated & integrated
CMDB) | Automated discovery & dependency mapping
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8. IT Performance Suite – Integration Strategy
Performance analytics
Prescriptive
Strategy, planning and governance
value chains
Cloud and datacenter Security Information
Application Security and Information
Solutions lifecycle
IT
risk Big data lifecycle
operations
management management management
Product & Foundation
Platform Reporting, data integration, process automation, collaboration and other shared technology
Services and support
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9. The HP IT Performance Suite
Comprehensive, connected, and flexible
Strategy, planning and governance
Executive scorecard
IT financial management Project and portfolio management Application portfolio management Workforce and vendor management
Build faster Operate simply Secure proactively Store efficiently Analyze in real time
Application lifecycle Security and risk Information lifecycle
IT operations Big data
management management management
Application Application Data center Application IT service Security information Real-time loading &
Data protection in-database
quality governance automation performance management and event management
management management analytics
Columnar storage,
Requirements Performance Client System Asset Software security Information archiving execution and
management validation automation management management assurance compression
Development Application Network Network Enterprise Open source & major
management security management security records management BI tools support
validation
Foundation
Extensibility, orchestration, collaboration and mobility
Services and support
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10. General approach to the ITPS Reference Architecture
Customer is the north star, therefore start with customer use cases
•High level definition of all functional areas for IT.
Functional •Based on Customer Use Case analysis.
Model
•Based on HP service lifecycle and high level grouping of:
Lifecycle •Continuous Assessment, Continuous Integration and Continuous
Model
Delivery. And later into Value Streams
•Identification of key controlling IT artifacts.
Information •Definition of artifacts lifecycles according to lifecycle model.
Model
Functional Model
Common Lifecycle Model
•Defines Key control points for integration, based on artifact.
Foundation •Link Information model with Lifecycle model. Common Data/Information Model
Integration
Foundational Integration Layer (key control points)
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11. IT Performance Suite <-> IT Value Chain relationship
HP IT Performance Suite
Executive Scorecard for instant insights
Service & Application Cloud Products Business
Portfolio Lifecycle Automation Service
Management Management Management
HP Anywhere for mobile
Drive IT portfolio to Build what the Capture, fulfill & Anticipate & resolve
business innovation business wants monitor IT services production issues
Attack risk & set strategy for riskValue Chain
IT avoidance
&
The power of the portfolio: integrated value streams
Reference
IT Value Chain
Architecture
Strategy to Request to
Portfolio Requirement Fulfill Detect to
to Deploy Correct
Reference Architecture
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12. Translating Business Value Chain to IT Value Chain
Broad processes deliver higher value
IT Value Chain
Finance
Project
activities
Support
Business Value Chain
Sourcing
Data
Efficiency
Collaboration
Risk to Mitigation
Quality
streams
Core IT
Strategy to Demand to Request to Event to
“Value chain” is a business management concept Portfolio Production Fulfillment Fix
popularized by Michael Porter’s 1985 best-seller,
Competitive Advantage: Creating and Sustaining
Superior Performance.
Focused on alignment and integration to increase
return on investment
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13. Optimize your value
Driving value throughout the IT lifecycle
IT Performance
Suite
Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correction
Drive IT portfolio to Build what the business Capture, fulfill & monitor Anticipate & resolve
business innovation wants, when it wants it service usage production issues
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14. Supported Frameworks (Partial List)
ITIL eTOM TOGAF CMMI-DEV Six Sigma CobiT ISO 20000
Type Services Architecture Process Improvement Control
Focus Build and run a Process model for architecture Product Business processes IT control ITSM quality
Service telco service content and Development objectives criteria
Management providers process processes
system
Objective Manage service Integrate service Build the right Efficiency, Improve process Guide audits Measure quality
lifecycle supply chain thing for the predictability quality
business
Deliverable Best practices Methodology Controls, Best Measurable
practices quality criteria
Certification Skills, tools Skills, Tools skills organizations skills Skills, Tools organizations
– No contradiction between different frameworks
– Most frameworks document linkage to/integration with others
– Dependent on the objective you can choose a base framework and then complement breadth and depth with others
– For IT management it makes sense to choose ITIL the base and the complement with
• eTOM for service provider
• CobiT for control objectives
• TOGAF for the link with the architecture
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15. Customer focused initiative to drive software strategy
Customer use Reference Product
Value chains Customer value
cases architecture integration
• Meeting top • Strategy to • Prescriptive • Mapping • Design
worldwide Portfolio • Function reference rationalization
customers • Demand to components architecture to • Best practices
• Detailed Production product abilities
• Artifacts • People, process
business and • Request to • Automation and and technology
technical Fulfillment orchestration
discussions • HP and 3rd party
• Event to Fix
• Harmonization
• Risk to
Mitigation
16 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

16. IT Performance Suite – Overall drilldown
CIO Office IT Finance
IT Dashboard
Define IT goals, objectives and KPIs IT Financial Management Measure performance end-to-end
PMO
Project Portfolio and Application Portfoliol Management
Proposal | program/project | maintain Financial | resource| time management
Demand Management investnent
Application Security Operations Security Risk Mgmt Big Data Analytics DB admin
Administrator
Security information and event management | Network Risk and
Static code security Dynamic code security Correlation and logging | Application audit Security compliance
SOC In-memory SQL / no SQL analytics engine
CISO
Highly available true column storage
Application Lifecycle Mgmt Service Health BSM Service Management
3rd party integrator
Agile Project Management Service Intelligence Consolidated Service Desk Service
Desk
Service model
CTO Application Governance Application Governance Mgmt CAB Change Management Information Management
Requirements Management System Management Self Service Catalogue
DevOps NOC
Performance/Usage/SLA
Network Management Asset Management Backup and Recovery
Development Go/No Go
DESIGN BUILD Archiving
Orchestration Records Management
Quality Management Service Automation eDiscovery
Functionality | Performance Security
Server | DB & Middleware | Network | Storage | Client IT Operations
Service Virtualization Quality
Assurance
Test Data Management
Configuration Management System (Federated & integrated
CMDB) | Automated discovery & dependency mapping
17 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

17. Executive Scorecard
Aligning IT objectives
to persona business
challenges
Driven by persona business Based on
challenges industry standards
Key performance indicators and analytics
Scorecard and
Dashboard
The HP IT Unified Data Model
views
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18. IT Executive Personas
Dev and QA Directors
VP of Operations
Application Support
Director of Service
Business Analysts
Management
CIO Director of Operations
Director of Distributed
Systems
CFO
of IT BRM
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PMO CISO

19. Benefits (example)
IT financial performance management - Agility
Allocate financial data based on metrics
Budgeting
• Spreadsheet-based IT budgeting is tedious
and lacks governance
• Executive Scorecard leverages historical
financial data to simplify and standardize
Understand performance in the context
of detailed costing
Provide further insights with a bill of IT
report or experiment in the cost explorer
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20. Better perception
HP APM Product Features
Business Processes Owning Organization
Supports
Downstream Upstream
Runs On
Contacts
Servers
Locations
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21. Application scoring and Weighting
HP SW Features
Application Data Vendor Value Risk Total
Quality of Integrity and Stability, Business Value and Security, App + Data +
Application Consistency Responsive… Impact Continuity… Vendor + ( 5 – Risk)
0–5 (Best) 0–5 (Best) 0-5 (Best) 0-5 (Best) 0-5 (Worst) 0-25 (Best)
It can be configured for your specific weighting formulas (company level)
Relatively low scores suggest opportunities for improvement
22
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22. Portfolio Management
Graphical views of cost, risk, value measures
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23. Where to Start and how to get there
• HP Strategic Services
Current state Build and transition Desired state
Sub-projects
Current state
Analyze Maturity m +x
Define strategy ROI
Objectives and metrics Desired state
Build roadmap Architect - meet your
objectives
(supported by business-cases/ROI)
Maturity m Plan, Design, Build, Migrate Validate results/value
People-Process-Technology Value Realization People-Process-Technology
Project, change, quality, architecture,
governance and value realization
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24. Comprehensive Analysis
Maturity & Pain Point Assessment for People, Process, Technology
Point of view charts
provide critical insight into
current and future needs
to achieve key business
and IT objectives
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25. Detailed Recommendations
Initiatives Roadmap, End to End Solution Blueprint, Business Case Analysis
Complete roadmap with
documented initiatives and
solution blueprints provide
step by step planning
recommendations with
26 © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. value proposition and ROI

26. Better IT performance means better outcomes
Actual results from HP Software customers
Improve service to customers Realize cost
efficiencies
30% increased productivity
57% reduction in IT project scope
3x improvement in first call resolution changes
rates
$5M/yr saved by cutting mean
9x faster retrieval of time to resolution
records to seconds
66% reduction in unplanned failure $19M/yr saved through 50%
rates lower software testing costs
$32M/yr saved in
900% faster recovery from business
change management labor costs
critical outages
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27. Thank you
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.