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mnRAJU
Your ROLE MODEL Employee
 Recollect & make notes
    How did he/she inspire you?




             Share
                                  mnRAJU
What are you good at?
  Think & make notes




        Share
                       mnRAJU
My Dream Game
 Think of a quality you wish to
  improve in you.
 Introduce yourself to others using
  that adjective. (e.g., I am Raju. I
  would like to be more resourceful.)
 Remember the adjectives others use
  to describe themselves.
 Introduce two colleagues to others.
                                   mnRAJU
Are
    Good
  Employees


Born or Made?
              mnRAJU
Can Good
  Employees


Become Better?
              mnRAJU
The good you do today
  can make better

       All
  your tomorrows.
                    mnRAJU
Do You Want to
Become Better?
     What?
     Why?
     How?
     When?
                  mnRAJU
Being good is
an ability.
Becoming better is
a passion.
    Becoming better needs
       constant kaizen
   Perpetual improvement,
  re-learning and retraining.
                                mnRAJU
What is Becoming Better?
 Becoming physically more energetic
 Becoming mentally more alert
 Becoming intellectually more inspired
 Becoming emotionally more balanced
 Becoming morally more upright
 Becoming socially more responsible
 Becoming spiritually more awakened
                                    mnRAJU
Becoming Better
  than What/Whom?
 Better than others
 Better than yourself
 Better than yesterday
 Better than the best
                       mnRAJU
What can Become Better?
   Individuals
   Institutions
   Processes
   Products
                     mnRAJU
Why Become Better?
  Survival of the Fittest.
Be a part of the evolution.
 Make the world better.
Your gift to the universe.
                             mnRAJU
How to Become Better?

Where am I?
Where do I want to be?
How do I get there?
What do I need to get there?


                          mnRAJU
How to Become Better?




                    mnRAJU
How to Become Better?


If you fail to plan,
you plan to fail.

                   mnRAJU
How to Become Better?
 Sow a Seed
 Feed
 Do a Deed
 Pluck a Weed
 Meet a Need
 Make a Lead
                    mnRAJU
How to Become Better?

  Dream      (PDCA)

 Decide       Plan
   Do         Do
 Develop     Check
 Deserve      Act
How to Become Better?
   Diagnose pain points
   Analyze & understand
   Delegate & empower
   Enthuse & celebrate
   Review and repair
   Establish systems
When to Become Better?
Past is History.
Future is Mystery.
The Present is a present.
It’s Never better than Now!
                            mnRAJU
When to Become Better?
              You are
       your own raw material
       and your own sculptor.

        The moment you
     discover your potential,
               you
     begin becoming better.
                            mnRAJU
When to Become Better?
      When you discover your
           potential , you
           Modify Beliefs
       Enhance Expectations
           Adapt Attitude
          Reform Behavior
       Improve Performance
                and
      begin becoming better.
                         mnRAJU
Steps to Become Better




                     mnRAJU
Steps to Become Better
•    Better   goals
•    Better   expectations
•    Better   knowledge/skills
•    Better   enthusiasm
•    Better   character
•    Better   self-discipline
•    Better   attitude
•    Better   management
•    Better   leadership
                                 mnRAJU
Life is Time & Time is Life
                                                   er
                                               ett
                                            eB
                                      ec om
                                    B
                               to
                           ity
                     rt un
                  po
                Op Time
          Time/Life between Birth & Death

                       Life
                                            Death
                                            Death
  Birth
  Birth




                                                        mnRAJU
Learn to Become Better
  Goal setting skills
  Soft skills
  Learning skills
  Communication skills
  Analytical skills
  Decision making skills
  Questioning skills
  Creative skills
  Leadership skills
                            mnRAJU
Tips to Become Better
Do all the good you can.
By all the means you can.
In all the ways you can.
At all the times you can.
To all the people you can.
As long ever as you can.
                          mnRAJU
Tips to Become Better?
1. Aim   B IG
2. Success comes if you
   a. Desire to be better
   b. Decide to be better
   c. Determine to be better
3. Challenge yourself
4. Try and try and try
                               mnRAJU
Tips to Become Better?

 Passion to improve
 Urge to learn
 Right attitude
 Expect the best

                       mnRAJU
Tips to Become Better
        Be Positive
"They can,
because they think they can."
                     -- Virgil
"Man is
what he believes."
           -- Anton Chekhov
                           mnRAJU
Tips to Become Better
          Be Positive
Walk with the dreamers, the believers,
the courageous, the cheerful, the doers.
The successful people, with their heads
in the clouds and their feet on the
ground. Let their spirit ignite a fire within
you to leave this world better than when
you found it.

We become who we spend time with.
                                         mnRAJU
Tips to Become Better
      Be Cheerful
1.   Smiling
2.   Hygienic
3.   Optimistic
4.   Well mannered
                        mnRAJU
Tips to Become Better
      Be Pleasant
   Support
   Mingle
   Interact
   Listen
   Empathize
                        mnRAJU
Tips to Become Better
     Be Humorous
   social lubricant
   enhances communication
   helps you appear human
   helps you see the joy in life
   no sarcasm, please

    It is hard for people to disagree with
           you when you are smiling          mnRAJU
Tips to Become Better
  Be Communicative
 Speak clearly
 Mind your words and tone
 Maintain eye contact
 Be courteous
 Praise generously
 Decline politely
 Accept individual differences
                                  mnRAJU
Tips to Become Better
           Be Resourceful
                                   1. Intelligent
                                   2. Creative
                                   3. Curious
                                   4. Imaginative
                                   5. Practical
If you don’t know how to use your resources, they will never be enough.
                                                                mnRAJU
Find Five
         Speak to as many as you can
         Discover things in common
            Not obvious things
            Include one common
             achievement
            Include one common like/dislike
            Include one common goal
         A few presentations
mnRAJU
Tips to Become Better
      Use Commonsense
   Suit the need (reactive/pro-active)
                  (reactive/

    Establish rapport and assess quick
   Judge and distinguish
   Keep cool and know what to ignore


                                    mnRAJU
Tips to Become Better
      The Power of One
One tree can start a forest,
One smile can begin a friendship,
One hand can lift a soul,
One word can frame the goal,
One candle can wipe out darkness,
One laugh can conquer gloom,
One hope can raise our spirits,

And...one decision can better your life.
                                           mnRAJU
Tips to Become Better
         Become your Best
There is a world for each one of you, where you shall reign as
king/queen by just being yourself. Find that world... In fact, that world
will find You.
What water can do, gasoline cannot and what copper can, gold
cannot.  The fragility of the ant enables it to move and the rigidity of
the tree enables it to stay rooted. Everything has been designed to
serve a purpose.
When a Krishna or a Jesus or a Mahatma was required, he was sent.
There came a time when you were required on this planet and hence
you were sent. You are here to be you, just YOU. BE THE BEST YOU
CAN BE.
In the history of the universe, there has been nobody like you and to
the infinity of time to come, there will be no one like you. You are
original. You are unique. You are a miracle. YOU ARE A MASTERPIECE.
Celebrate your Uniqueness.
                                                                 mnRAJU
Send your comments to

     lionnagaraju@in.com

      This slideshow is available at
www.authorstream.com/tag/lionnagaraju
   www.slideshare.net/lionnagaraju
                                       mnRAJU
Send SMS



JOIN mnRAJU
      to


92195 92195    mnRAJU

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Becoming a Better Employee

  • 2. Your ROLE MODEL Employee Recollect & make notes How did he/she inspire you? Share mnRAJU
  • 3. What are you good at? Think & make notes Share mnRAJU
  • 4. My Dream Game  Think of a quality you wish to improve in you.  Introduce yourself to others using that adjective. (e.g., I am Raju. I would like to be more resourceful.)  Remember the adjectives others use to describe themselves.  Introduce two colleagues to others. mnRAJU
  • 5. Are Good Employees Born or Made? mnRAJU
  • 6. Can Good Employees Become Better? mnRAJU
  • 7. The good you do today can make better All your tomorrows. mnRAJU
  • 8. Do You Want to Become Better? What? Why? How? When? mnRAJU
  • 9. Being good is an ability. Becoming better is a passion. Becoming better needs constant kaizen Perpetual improvement, re-learning and retraining. mnRAJU
  • 10. What is Becoming Better?  Becoming physically more energetic  Becoming mentally more alert  Becoming intellectually more inspired  Becoming emotionally more balanced  Becoming morally more upright  Becoming socially more responsible  Becoming spiritually more awakened mnRAJU
  • 11. Becoming Better than What/Whom?  Better than others  Better than yourself  Better than yesterday  Better than the best mnRAJU
  • 12. What can Become Better?  Individuals  Institutions  Processes  Products mnRAJU
  • 13. Why Become Better? Survival of the Fittest. Be a part of the evolution. Make the world better. Your gift to the universe. mnRAJU
  • 14. How to Become Better? Where am I? Where do I want to be? How do I get there? What do I need to get there? mnRAJU
  • 15. How to Become Better? mnRAJU
  • 16. How to Become Better? If you fail to plan, you plan to fail. mnRAJU
  • 17. How to Become Better?  Sow a Seed  Feed  Do a Deed  Pluck a Weed  Meet a Need  Make a Lead mnRAJU
  • 18. How to Become Better? Dream (PDCA) Decide Plan Do Do Develop Check Deserve Act
  • 19. How to Become Better?  Diagnose pain points  Analyze & understand  Delegate & empower  Enthuse & celebrate  Review and repair  Establish systems
  • 20. When to Become Better? Past is History. Future is Mystery. The Present is a present. It’s Never better than Now! mnRAJU
  • 21. When to Become Better? You are your own raw material and your own sculptor. The moment you discover your potential, you begin becoming better. mnRAJU
  • 22. When to Become Better? When you discover your potential , you  Modify Beliefs  Enhance Expectations  Adapt Attitude  Reform Behavior  Improve Performance and begin becoming better. mnRAJU
  • 23. Steps to Become Better mnRAJU
  • 24. Steps to Become Better • Better goals • Better expectations • Better knowledge/skills • Better enthusiasm • Better character • Better self-discipline • Better attitude • Better management • Better leadership mnRAJU
  • 25. Life is Time & Time is Life er ett eB ec om B to ity rt un po Op Time Time/Life between Birth & Death Life Death Death Birth Birth mnRAJU
  • 26. Learn to Become Better  Goal setting skills  Soft skills  Learning skills  Communication skills  Analytical skills  Decision making skills  Questioning skills  Creative skills  Leadership skills mnRAJU
  • 27. Tips to Become Better Do all the good you can. By all the means you can. In all the ways you can. At all the times you can. To all the people you can. As long ever as you can. mnRAJU
  • 28. Tips to Become Better? 1. Aim B IG 2. Success comes if you a. Desire to be better b. Decide to be better c. Determine to be better 3. Challenge yourself 4. Try and try and try mnRAJU
  • 29. Tips to Become Better?  Passion to improve  Urge to learn  Right attitude  Expect the best mnRAJU
  • 30. Tips to Become Better Be Positive "They can, because they think they can." -- Virgil "Man is what he believes." -- Anton Chekhov mnRAJU
  • 31. Tips to Become Better Be Positive Walk with the dreamers, the believers, the courageous, the cheerful, the doers. The successful people, with their heads in the clouds and their feet on the ground. Let their spirit ignite a fire within you to leave this world better than when you found it. We become who we spend time with. mnRAJU
  • 32. Tips to Become Better Be Cheerful 1. Smiling 2. Hygienic 3. Optimistic 4. Well mannered mnRAJU
  • 33. Tips to Become Better Be Pleasant  Support  Mingle  Interact  Listen  Empathize mnRAJU
  • 34. Tips to Become Better Be Humorous  social lubricant  enhances communication  helps you appear human  helps you see the joy in life  no sarcasm, please It is hard for people to disagree with you when you are smiling mnRAJU
  • 35. Tips to Become Better Be Communicative  Speak clearly  Mind your words and tone  Maintain eye contact  Be courteous  Praise generously  Decline politely  Accept individual differences mnRAJU
  • 36. Tips to Become Better Be Resourceful 1. Intelligent 2. Creative 3. Curious 4. Imaginative 5. Practical If you don’t know how to use your resources, they will never be enough. mnRAJU
  • 37. Find Five Speak to as many as you can Discover things in common  Not obvious things  Include one common achievement  Include one common like/dislike  Include one common goal A few presentations mnRAJU
  • 38. Tips to Become Better Use Commonsense  Suit the need (reactive/pro-active) (reactive/  Establish rapport and assess quick  Judge and distinguish  Keep cool and know what to ignore mnRAJU
  • 39. Tips to Become Better The Power of One One tree can start a forest, One smile can begin a friendship, One hand can lift a soul, One word can frame the goal, One candle can wipe out darkness, One laugh can conquer gloom, One hope can raise our spirits, And...one decision can better your life. mnRAJU
  • 40. Tips to Become Better Become your Best There is a world for each one of you, where you shall reign as king/queen by just being yourself. Find that world... In fact, that world will find You. What water can do, gasoline cannot and what copper can, gold cannot.  The fragility of the ant enables it to move and the rigidity of the tree enables it to stay rooted. Everything has been designed to serve a purpose. When a Krishna or a Jesus or a Mahatma was required, he was sent. There came a time when you were required on this planet and hence you were sent. You are here to be you, just YOU. BE THE BEST YOU CAN BE. In the history of the universe, there has been nobody like you and to the infinity of time to come, there will be no one like you. You are original. You are unique. You are a miracle. YOU ARE A MASTERPIECE. Celebrate your Uniqueness. mnRAJU
  • 41. Send your comments to lionnagaraju@in.com This slideshow is available at www.authorstream.com/tag/lionnagaraju www.slideshare.net/lionnagaraju mnRAJU
  • 42. Send SMS JOIN mnRAJU to 92195 92195 mnRAJU

Editor's Notes

  1. Pioneering efforts of quality gurus like W Edwards Deming in the 1950s.
  2. Individuals – being more efficient and effective Call centres – reduce answering time Airlines – eliminate baggage loss Hospitals – reduce avoidable errors Products – better quality and lower costs Processes – faster and more accurate
  3. What you are born with is nature’s gift to you. What you leave behind is your gift to the world.
  4. Aristotle: “We are what we repeatedly do. Excellence, then, is not an act, but a habit.”