The New LiveChat presentation from the 1st LiveChat webinar. Check out the presentation to learn more about: - the New LiveChat - all the improvements made - how to migrate to the new version Read more and check out the answers from the Q&A session: livechatinc.com/webinars/new-livechat-introduction/

1. New LiveChat
introduction
27 June 2013
W E B I N A R

2. Blaze
Head of Support
Bart
Head of Development
Hosts

3. 01. The New LiveChat presentation
02. Migration benefits
03. Important changes
04. How to get the New LiveChat?
05. Questions & Answers
Agenda

4. 01The New LiveChat presentation

5. Chats

6. Visitors

7. Archives

8. Settings

9. Agents

10. Reports

11. Tickets (coming soon...)

12. 02Migration benefits

13. Simplified interface
Control
Panel
Web
Application
New
LiveChat

14. Visitor circles
Active visitor who
has just sent or
received a message.
A visitor who hasn't
received a response
in a while and needs
your immediate
attention.
Inactive visitor that
either left the chat or
hasn't responded for
a longer period of
time.
Maciej SerafinowiczLucy FrankJames Moore

15. Chat history

16. Chat transfer

17. Visitor details

18. ○ E-mail marketing
○ File sharing
○ Screen sharing
○ Other
New integrations

19. Integrations: E-mail marketing

20. Integrations: File sharing

21. Integrations: Screen sharing

22. Advanced reporting

23. Advanced reporting

24. Greetings

25. Improved performance
○ Decreased application loading time
○ Works well on slow internet connections
○ Operators stay logged in even with
intermittent connectivity problems

26. Enhanced API
○ New developers portal: developers.livechatinc.com
○ More functional REST API
○ Webhooks mechanism - LiveChat can notify
you about different events

27. 03Important changes

28. ○ New chat window design
○ Inactive chat detection
○ Simplified operator roles
Important changes #1

29. ○ No chats between operators
○ Push Pages removed. Link sharing moved to
Canned Responses
Important changes #2

30. ○ Simplified operators' availability report
○ No "Invitation > chat" conversion report
○ No "Average response time" report
○ Overall goals summary report, no filtering for
single goal
Important changes #3

31. SOLO $36 / mo
TEAM $39 / agent / mo
ENTERPRISE $59 / agent / mo
Pricing
○ Grandfathering for all current customers
○ New pricing applies only when you change your subscription

32. 04How to get it?

33. How to get it?
○ Only the owner can migrate the account to
the new LiveChat
○ Use this link to migrate your account:
https://panel.livechatinc.com/migration/

34. CUSTOMERS ALREADY USE THE NEW LIVECHAT
Migration status
97%
of those customers
are satisfied with the New LiveChat
MORE THAN
1200

35. 05Questions & Answers

36. Thank you!
This webinar will be published on
www.livechatinc.com/webinars/
We will include all the answers
from today's Q&A session