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Conflict Mediation Course

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Florida International University
Florida International University

This document summarizes key aspects of mediation as an alternative dispute resolution process. It discusses the role of mediators, styles of mediation, codes of conduct for mediators, stages of the mediation process, and techniques for managing conflict escalation. The document also contrasts mediation with counseling and outlines common sources and types of conflicts that may be addressed through mediation.

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Lizzy Wolf Resolving Conflict through mediation
Seminar ,[object Object],[object Object]
Goals of course: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mediation is different from counseling: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
mediator ,[object Object],[object Object]
What is mediation? ,[object Object],[object Object],[object Object],[object Object]
Mediator codes of conduct: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Confidentiality lies at the heart of mediation: ,[object Object]
Three styles & definitions of mediation: ,[object Object],[object Object]
Common aspects of mediation: ,[object Object],[object Object],[object Object],[object Object]
Mediation includes the following stages: ,[object Object],[object Object],[object Object],[object Object]
Typical elements of mediation: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Philosophy of mediation: ,[object Object],[object Object],[object Object]
Uses of mediation: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
creating favorable conditions for settling conflicts: ,[object Object],[object Object],[object Object]
Assisting in communication & negotiation: ,[object Object],[object Object]
Values in mediation: ,[object Object],[object Object],[object Object],[object Object],[object Object]
Conflict management & effectiveness: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
General & personal interdependence: ,[object Object],[object Object]
Definition of a conflict: ,[object Object]
Personal conflict: ,[object Object]
Takes forms in: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Takes forms in…. ,[object Object],[object Object],[object Object],[object Object]
4 types of personal & group conflicts: ,[object Object],[object Object]
4 types: ,[object Object],[object Object],[object Object],[object Object],[object Object]
4 types: ,[object Object],[object Object],[object Object],[object Object]
Conflict escalation: ,[object Object],[object Object],[object Object],[object Object]
 
 
Confronting conflict escalation: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ripple effect: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Basic communication skills: ,[object Object],[object Object],[object Object],[object Object]
Aggressiveness: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Passiveness: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Assertiveness: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conflict Cycle :
Breaking the conflict cycle: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Breaking the conflict cycle: ,[object Object],[object Object],[object Object]
Individual & cognitive changes: ,[object Object],[object Object],[object Object],[object Object]
emotional & behavioral changes: ,[object Object],[object Object],[object Object],[object Object]
Conflict transformation: ,[object Object],[object Object],[object Object]
Tips for conflict transformation: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Cooperative problem solving: ,[object Object],[object Object],[object Object],[object Object],[object Object]
Commonly used terms: ,[object Object],[object Object],[object Object],[object Object],[object Object]
Commonly used terms: ,[object Object],[object Object],[object Object]
References: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Conflict Mediation Course

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